Business ProfileforFITLAB Fitness Club

I had a month to month membership at Fitlab Fitness. Usually the fitness club would take the monthly fee on the 5th of each month. The month of December was already paid. On December 27th I went to the gym to cancel my subscription and I paid an extra one month for cancelation fee on that date. I cancelled my membership because I now have a gym at home. The monthly fees stopped, so I was sure that the cancellation was done properly. I was looking at my yearly payments for the year 2023, and I realized that Fitlab Fitness started to charge me again every month, plus their yearly fees starting July 2023. On January 10th 2024 I called them, to ask for a refund, and they told me that my membership was never cancelled and that it was only paused for 5 months. They confirmed that I haven't gone to the gym since September 2022. So why would I reinstate the membership, or why would I only pause the membership, if I no longer needed a gym, since I have one at home. Obviously the person that did my cancellation made a mistake, but Fitlab refuse to refund me