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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered an outside passenger side complete mirror in 2018 for my GMC sierra 1500 and now the power folding has gone bad. I called them about the problem but was told that my Vin number did not match the options that was ordered with vehicle vs what the mirror has for options like no auto dimming and no memory on it when I ordered it, so Warranty is void. All I'm asking for is an exact replacement for what was ordered nothing more.Business response
11/09/2021
Business Response /* (1000, 5, 2021/10/26) */ Hello, I am sorry to hear you need a replacement for the mirror your purchased. Based on the VIN# and mirror options this is not listed to fit, which may be whey the mirror is not functioning correctly. Since our parts are covered under our warranty for intended use and the options do not match up perfectly we would not be able I apologize to provide you with a replacement.
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Customer Complaints Summary
74 total complaints in the last 3 years.
15 complaints closed in the last 12 months.