Business ProfileforRumford Stone, Inc.

On a Friday we confirmed that the templating would be done on the following Tuesday at 11:00, and corrected some contact information. I adjusted my schedule to fit the 11:00 appointment. Late Monday afternoon, I got an email confirming that the templating would be done at 8:00 on Tuesday morning (sent to the wrong contact info). I called twice and got no answer. I received a voicemail early Tuesday morning simply telling me that "the schedule changed." Excuse me, but I think I should be considered in scheduling a visit to my home... The templater showed up at 7:45. He was knowledgeable and helpful. We made it work between my teleconferences, and he renewed my enthusiasm for the project! We decided to increase the height of the backsplash by 2-1/4". Then things really went south. I received a change order for $457.69, which included increased charges for templating, fabrication, and installation. I MIGHT have expected some increase for the cost of the additional stone, although I expect that the additional 2-1/4" strip was bound for their scrap yard. I can't imagine that Rumford's cost increased one iota based on my changes. The cost of templating, fabrication and installation certainly didn't increase. In discussing this concern, several representatives were inflexible and curt. Charging extra for items not associated with my changes is apparently their standard operating procedure. I am left feeling that Rumford Stone took advantage of my position (my kitchen is currently disassembled, doing dishes in the bathtub, etc...) in hitting me with an unreasonable up charge. Not to mention the attitude. The Change Order shows that item costs have changed, but does not provide detail (other than the bottom line). The Templating, Fabrication, and Installation charges include higher numbers of "EA," but Adam would not clarify what the unit of cost measurement actually was.