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Business Profile

Market Research

OP4G, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a survey member of OP4G *********************** for quite sometime. During that period I accumulated $8.00. At one point I felt the company was going under and i asked to receive my funds and was told that I had to reach the cash out level of $10.00. However there was a catch to their answer since it takes forever to get a decent survey to qualify to cash out. In the beginning of my membership it was never that way. Since that time they have obviously gone under I think I am entitled to the $8.00 I earned. Therefore I am writing your company to intercede on my behalf. I would like to receive the $8.00 USD they currently owe me. They have been playing games with all their members when it comes to having access to funds earned. ************************************************************

    Customer Answer

    Date: 02/03/2024

    I have not heard from the company.

    Customer Answer

    Date: 03/01/2024

    It is my belief that the company has either gone out of business or switched the way they function. I know they are no longer offering surveys. The funny thing is months before they went under I requested the amount owed to me and they refused. They were probably having financial woes back then. Thank you for your efforts.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get a lot of op4g surveys on survey panels …complete them , but aren’t credited properly . I’d like to know what happens with the data on these ? Can’t get a response on your website cust. Service . I’ll bass my complaint on the survey below . I’d like to know why I wasn’t compensated for completing this survey . Why was a disqualified after receiving the attached ? ******************************************************************

    Business Response

    Date: 03/24/2023

    Hello John,

    Thank you for reaching out with your concern.  I noticed that you are not on the Op4G panel but you are taking an Op4G survey through another vendor.  Unfortunately I am unable to help you directly but I encourage you to reach out for help here: **************** Inbox Dollars indicates that they may require up to 30 days to respond.  As for the Op4G survey you sent me, you may have been disqualified because you did not choose "blue" as a response as part of the question indicated. 

    Customer Answer

    Date: 03/24/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have at least $45 in approved surveys but I never get paid. You are suppose to be paid at the $10 level but my balance keeps getting rolled over. I have complained to 'customer service' but I never get an answer. I do not understand their payment method. Earnings summary Current balance $0.00 Additional funds needed for payout $10.00 Next payout processing date October 1st (or next business day) Earnings details 2022 Period Description Amount 2022-07 (20842) Credit: Consumer Opinion Study $15.00 2022-07 (21216) Credit: Short Consumer Opinion Study $1.00 2022-06 (20865) Credit: Employee Opinion Study $3.00 2022-06 (21037) Credit: Opinion Study $8.00 2022-06 (21086) Credit: Consumer Opinion Study $4.00 2022-06 (21071) Credit: Consumer Opinion Study $7.00 2022-06 (21105) Credit: Consumer Opinion Study $2.00 2022-06 (21044) Credit: Parents of Young Children Study $5.00

    Business Response

    Date: 08/17/2022

    Hi *****,

    Thank you for bringing this to our attention. We have searched our customer service history and show that last night (Aug 16, 2022) was the first time you've ever contacted us about this issue. We've also found that you are not owed any money, and due to a system error, you've been accidentally overpaid by $18.50. I do apologize for any inconvenience and confusion on this matter. 

    Thanks,

    Op4G Support

    Customer Answer

    Date: 08/17/2022


    Complaint: 17726959

    I do not accept the business's response as a resolution to my complaint because their payment system is all messed up. I am finished. I have cancelled my account as I do not want to continue to do surveys for nothing. They never contacted me that I was 'over paid' before and I do not trust them. By the way I contacted them three times and they cannot even keep track of this simple matter.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Op4g suspended my account without warning or notification. I had to contact them to ask why I was not getting survey opportunities and they briefly stated it was because my CleanID country doesn't match the panel's country. No other explanation as to what that even means, so I had to email again to ask. They state my IP address does not match my country of origin based on your demographic information. This is strange and I asked if I might have been hacked, but no response. Now I cannot access my account to review/correct my information, to see how much $ I have earned, etc. I have asked twice now how I fix this situation and have been ignored. I am not sure if my personal information has been compromised through their website or what, but this company and how they handle payments, etc. has always been shady.

    Business Response

    Date: 08/10/2022

    Hi ********

    Thanks for contacting us. I have responded to your inquiry on our support system with a more detailed explanation of what happened, as well as unsuspended you. I do apologize for any inconvenience this may have caused. Also, your current balance is $0. Thank you for being our panelist.

    Customer Answer

    Date: 08/10/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 17692735, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

OP4G, Inc. is NOT a BBB Accredited Business.

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