ComplaintsforOP4G, Inc.
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a survey member of OP4G *********************** for quite sometime. During that period I accumulated $8.00. At one point I felt the company was going under and i asked to receive my funds and was told that I had to reach the cash out level of $10.00. However there was a catch to their answer since it takes forever to get a decent survey to qualify to cash out. In the beginning of my membership it was never that way. Since that time they have obviously gone under I think I am entitled to the $8.00 I earned. Therefore I am writing your company to intercede on my behalf. I would like to receive the $8.00 USD they currently owe me. They have been playing games with all their members when it comes to having access to funds earned. ************************************************************Customer response
02/03/2024
I have not heard from the company.Customer response
03/01/2024
It is my belief that the company has either gone out of business or switched the way they function. I know they are no longer offering surveys. The funny thing is months before they went under I requested the amount owed to me and they refused. They were probably having financial woes back then. Thank you for your efforts.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I get a lot of op4g surveys on survey panels …complete them , but aren’t credited properly . I’d like to know what happens with the data on these ? Can’t get a response on your website cust. Service . I’ll bass my complaint on the survey below . I’d like to know why I wasn’t compensated for completing this survey . Why was a disqualified after receiving the attached ? ******************************************************************Business response
03/24/2023
Hello John,
Thank you for reaching out with your concern. I noticed that you are not on the Op4G panel but you are taking an Op4G survey through another vendor. Unfortunately I am unable to help you directly but I encourage you to reach out for help here: **************** Inbox Dollars indicates that they may require up to 30 days to respond. As for the Op4G survey you sent me, you may have been disqualified because you did not choose "blue" as a response as part of the question indicated.
Customer response
03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***Initial Complaint
08/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have at least $45 in approved surveys but I never get paid. You are suppose to be paid at the $10 level but my balance keeps getting rolled over. I have complained to 'customer service' but I never get an answer. I do not understand their payment method. Earnings summary Current balance $0.00 Additional funds needed for payout $10.00 Next payout processing date October 1st (or next business day) Earnings details 2022 Period Description Amount 2022-07 (20842) Credit: Consumer Opinion Study $15.00 2022-07 (21216) Credit: Short Consumer Opinion Study $1.00 2022-06 (20865) Credit: Employee Opinion Study $3.00 2022-06 (21037) Credit: Opinion Study $8.00 2022-06 (21086) Credit: Consumer Opinion Study $4.00 2022-06 (21071) Credit: Consumer Opinion Study $7.00 2022-06 (21105) Credit: Consumer Opinion Study $2.00 2022-06 (21044) Credit: Parents of Young Children Study $5.00Business response
08/17/2022
Hi *****,
Thank you for bringing this to our attention. We have searched our customer service history and show that last night (Aug 16, 2022) was the first time you've ever contacted us about this issue. We've also found that you are not owed any money, and due to a system error, you've been accidentally overpaid by $18.50. I do apologize for any inconvenience and confusion on this matter.
Thanks,
Op4G Support
Customer response
08/17/2022
Complaint: 17726959
I do not accept the business's response as a resolution to my complaint because their payment system is all messed up. I am finished. I have cancelled my account as I do not want to continue to do surveys for nothing. They never contacted me that I was 'over paid' before and I do not trust them. By the way I contacted them three times and they cannot even keep track of this simple matter.
Sincerely,
***** ********Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Op4g suspended my account without warning or notification. I had to contact them to ask why I was not getting survey opportunities and they briefly stated it was because my CleanID country doesn't match the panel's country. No other explanation as to what that even means, so I had to email again to ask. They state my IP address does not match my country of origin based on your demographic information. This is strange and I asked if I might have been hacked, but no response. Now I cannot access my account to review/correct my information, to see how much $ I have earned, etc. I have asked twice now how I fix this situation and have been ignored. I am not sure if my personal information has been compromised through their website or what, but this company and how they handle payments, etc. has always been shady.Business response
08/10/2022
Hi ********
Thanks for contacting us. I have responded to your inquiry on our support system with a more detailed explanation of what happened, as well as unsuspended you. I do apologize for any inconvenience this may have caused. Also, your current balance is $0. Thank you for being our panelist.
Customer response
08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17692735, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
04/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I've met all the requirements of their company, but they haven't paid me what I deserve I also tried to contact them several times But there was no response This is definitely a fraudulent company.Business response
04/06/2022
Mr. ******* has signed up for multiple accounts using multiple emails in an attempt to fraudulently earn money from us. We have software that can track IP and meta data, which alerted us to the issue.Customer response
04/07/2022
If I violate your membership terms, why does my account show a balance of $39? That's why you want to trick people like me who believe in you, to keep filling out your surveys for free. I think your dishonest conduct is disgraceful. I've seen a lot of negative comments from people like me who have been ripped off by you.Business response
05/06/2022
After reviewing this, we have decided to pay Mr. ******* the $39 owed. We will be contacting him separately so we can obtain his address so we can mail him a check.Initial Complaint
04/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been doing surveys for OP4G.com and have accumulated a balance of $17.00 that has been owed to me for a few months now. My balance keeps getting rolled over month after month for no valid reason. I emailed the company and they falsely claimed my PayPal account rejected the payment. This is untrue. I contacted PayPal and they informed me that my account is in perfect order and other transactions have been properly posted and there have not been any rejected deposits . In turn, I wrote numerous emails to OP4G with no response. They ignored every email pertaining to getting my balance paid to me. I would like my $17 paid to me and would like to be removed from their database. Thank you for helping me resolve this issue.Business response
04/14/2022
Business Response /* (1000, 5, 2022/04/08) */ Hi ******, We did in fact attempt to pay you before and we did in fact receive a response from PayPal saying the payment was rejected. However, we tried again and you were paid this time. We do apologize for any inconvenience. Your account has been disabled as well per your request. Thanks, Op4G Consumer Response /* (2000, 7, 2022/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been a participant with OP4G, Inc., since 2019 with an accumulated balance currently of $41.00. For some unknown reason, in November I received an email informing me that my account was flagged by their security system and would be temporarily suspended until further notice. I have emailed the company at least 5 times and even called and left a message and all of my efforts to communicate with the company have been purposely ignored. And my balance that is owed to me routinely gets rolled over to the next month without resolution. That is not the proper way to conduct a business. Please pay me my $41.00 as is owed and and after that please delete my account from your database.Business response
03/02/2022
Business Response /* (1000, 5, 2022/02/03) */ Hi *********, I do apologize for the lack of payment. That was a clerical error on our end. You should see the payment reflected in your PayPal very shortly. I apologize for the inconvenience. Consumer Response /* (2000, 7, 2022/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad they fulfilled their obligation to pay me the balance owed, despite blaming it on a simple clerical error when it clearly wasn't.Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was supposed to be paid out December 1st. I got an email saying my account was flagged, and I have sent them 4 emails so far with no response so it wasnt flagged anymore. I just want the money owed to me.Business response
01/11/2022
Business Response /* (1000, 5, 2021/12/21) */ Hi ******, I do apologize for any confusion here. You were indeed suspended but you were also supposed to be paid out as we believe in paying out our Panelists' accounts. Consumer Response /* (3000, 7, 2022/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still haven't gotten paid. Business Response /* (4000, 9, 2022/01/04) */ HI ******, Thanks for letting me know. We have corrected this clerical error. You have for sure been paid now. Please feel free to reach out to me at ************@op4g.com to confirm that you have received our payment. Consumer Response /* (2000, 11, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been paid. ThanksInitial Complaint
09/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I completed enough surveys to cashout at $19.00. I was supposed to be paid months ago but they keep coming up with excuses for not paying me. First issue was security issues, & now it's about my email not matching PayPal. However, I have the exact same info they used in Jan to pay me. I just want them to deposit the funds they rightfully owe me.Business response
09/07/2021
Business Response /* (1000, 5, 2021/09/02) */ Hi *********. I am sorry for the hiccup here. You were supposed to be paid this month and for some reason you were not. We have rectified this and you have been paid. Thank you for being our panelist! Best wishes, Mike Consumer Response /* (2000, 7, 2021/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for getting that payment sent to me.
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Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.