Business ProfileforMonadnock Appliance, LLC

Their Moto should be "when you shop here, it is all about the sale!" You can forget customer support after the installation. They did come out once for a replacement part on one of the there appliances they sold us, the same part broke again and we were told they were busy but we are on their list, we could contact the manufacturer if we wanted faster service. We contacted them several times over about a 6-8 week period and finally got a call to say we were too far out (14 miles/a little over 20 minutes!) and would not come out for the replacement part! The representative also had the audacity to suggest we must be abusing the appliance!!! Byer beware, that is if they even post this review. Also reviewing here, and any other review service I can find and also an email going to the manufacturer of the appliances! Usually we try to promote local businesses, this company failed the first time!

At every interaction with these individuals we have treated them with the highest standard of respect and professionalism. Unfortunately, this was not returned. When we were contacted that they had broken the same part in their dishwasher. We informed them that as we are extremely short staffed we would not be able to get them into the schedule for "at least 3 weeks". As the tone of their email and voicemails was that they wanted this taken care of quickly, we suggested that they contact the manufacturer and file a warranty claim so someone with more availability could be scheduled to provide service. We had hoped that they would have followed this advise as we had simply had enough of their repeated disrespectful treatment of our staff. We did NOT hear from them for almost 2 months. They were then contacted by the owner to inform them that we would not be able to provide them service. They had to be warned during that contact that another outburst or use of profanity would end the call. As a small locally owned business we struggle to maintain staffing, as such we simply can not service customers who repeatedly find it necessary to be rude and disrespectful to our people. We did our best respectfully steer them elsewhere. Unfortunately, people are who they are as can be seen in the tone of this "review".