We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Marcam Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam Associates will NOT stop calling my mother asking for me, even after I've asked them to remove her number and put it on a do not call list. I'd just like her number not to be called and for them to stop sending mail to her address.Her number is: ************ Her address is: ******************************

    Business Response

    Date: 01/21/2025

    According to our records, we have not had any prior communication with the debtor regarding this account. This is the first request we have received via the BBB complaint to cease phone calls. We have added the provided phone number to our Do Not Call (DNC) list, ensuring that no further calls will be made to this number. Additionally, we have removed the ** Box mentioned in the complaint from the account.

    Customer Answer

    Date: 01/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******-******

  • Initial Complaint

    Date:12/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Marcam Assoc. I do not have a contract with Marcam Assoc. They did not provide me with the original contract as requested.

    Customer Answer

    Date: 12/20/2024

    I am not liable for the debt with MARCAM ASSOC I do not have any contract with MARCAM ASSOC They did not provide me with the original contract as I requested.

    Business Response

    Date: 01/15/2025

    We have confirmed with our client that this balance remains outstanding. The debtor has not requested a contract from us, nor are we obligated to provide one, as our contract is with our client for the collection of outstanding balances on their behalf.
    On January 9, 2025, the debtor disputed the account through e-oscar, claiming it was not theirs. We have verified the information with our client and confirmed that all details are accurate. Additionally, the debtor has not made any attempts to contact us directly regarding this account.

  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling and do not leave a message or say what they want I want them to stop calling I have since blocked them. I have great credit and do not know what their problem is..

    Business Response

    Date: 11/18/2024

    We have placed the phone number ending in 8274 on our Do Not Contact list. There should be no further calls to that number.

  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this cell number since 2012. No sooner that I received the new number, I've been getting call after call. First it was for a Romando. Then it's another company calling for this dude. This kept repeating itself up till this year where its no longer a real person but automated. As I have repeated myself to each creditor that has called, it's always a different company wanting something. There is no one by that name, Romando. I keep telling them to stop calling as I am not this Romando. Forward to each agency that buys this, I have no debts outstanding and my name isn't *******, stop calling and delete my number from your system.

    Business Response

    Date: 10/22/2024

    We have added your phone number to our Do Not Call list. You will not receive any further calls from Marcam Associates.

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a new phone and since the first day it was activated they have been calling me every few days, it's always a robocall that never says who they are trying to get a hold of, I've tried calling them to get them to stop, but as they don't say who they are trying to call they refuse to look up and remove my phone number.

    Business Response

    Date: 09/26/2024

    Your phone number has been added to our Do Not Call list. You will not receive any further calls from us.

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non stop calls and voicemails from a bot. *** said to never call back but its not a person on the other line. I feel harassed many times a day. I see nothing on my credit file from marcam so please leave me alone

    Business Response

    Date: 09/05/2024

    This is the first request we have received to cease calling. We have placed the phone number on our Do Not Call (DNC) list. If the debtor had contacted us directly to request the cessation of calls, we would have  honored that request promptly. As noted, the messages are automated and not delivered by a live person; therefore, we cannot cease calls unless we are made aware of such requests.

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a collection with this company and made a settlement. Was told it would be removed from my credit report and it is still show an ****** balance

    Business Response

    Date: 08/27/2024

    We have thoroughly reviewed our records as well as the records provided by our client, and there is no evidence of any payment made towards account number ************. This outstanding balance is still owed to the client. If the debtor can furnish proof of payment, we would be happy to work collaboratively with our client to investigate where the payment was applied.

  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never been contacted by an actual person, and never got calls back when I left them messages. I've asked the hospital to re-assume the bill and I'll start making payments - the financial issue I had at the time is over, but I don't want to deal with these Marcam asshats; I'd rather just pay the folks at the hospital that did the work.

    Business Response

    Date: 07/02/2024

    We have added the phone number ending in 6709 to our Do Not Call (DNC) list. This means no further calls should be made to this number. Additionally, we have reviewed our records and did not find any evidence of the debtor calling and leaving voicemail messages.
    As part of our standard procedures, we return all voicemail messages within 24 business hours.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what they are calling about! I would like them to stop calling me, I have already blocked their calls.

    Business Response

    Date: 05/29/2024

    This is the first request we have received to cease calling, we have placed the phone number ending with 3674 on our DNC list. There should be no further calls.

  • Initial Complaint

    Date:02/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** Health. I do not have a contract with Marcam Associates, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/07/2024

    This account has been reported in accordance with the credit reporting guidelines as required by law. Furthermore, we would like to clarify that the consumer has proactively engaged with our company prior to filing this complaint. During those interactions, the consumer acknowledged the existence of the debt and has been adhering to a consistent payment plan since November 7, 2022. Throughout these interactions, the consumer never expressed a need for debt validation within the validation period.

    Customer Answer

    Date: 02/08/2024


    Complaint: ******89

    I do not accept the business's response as a resolution to my complaint because: This debt is affecting my credit and was immediately sent to collections without my knowledge. No payment plan was discussed. I want this removed from my credit report. 


    Sincerely,

    ****** *******

    Business Response

    Date: 02/13/2024

    We have verified the amount is owed to our client ***********. He has a payment plan with us and most recently contacted us yesterday on 2/12/24 to include all accounts. The amount is owed and verified. There is nothing more Marcam can do.

Marcam Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.