ComplaintsforMarcam Associates
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've never been contacted by an actual person, and never got calls back when I left them messages. I've asked the hospital to re-assume the bill and I'll start making payments - the financial issue I had at the time is over, but I don't want to deal with these Marcam asshats; I'd rather just pay the folks at the hospital that did the work.Business response
07/02/2024
We have added the phone number ending in 6709 to our Do Not Call (DNC) list. This means no further calls should be made to this number. Additionally, we have reviewed our records and did not find any evidence of the debtor calling and leaving voicemail messages.
As part of our standard procedures, we return all voicemail messages within 24 business hours.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have no idea what they are calling about! I would like them to stop calling me, I have already blocked their calls.Business response
05/29/2024
This is the first request we have received to cease calling, we have placed the phone number ending with 3674 on our DNC list. There should be no further calls.Initial Complaint
02/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ***** Health. I do not have a contract with Marcam Associates, they did not provide me with the original contract as I requested.Business response
02/07/2024
This account has been reported in accordance with the credit reporting guidelines as required by law. Furthermore, we would like to clarify that the consumer has proactively engaged with our company prior to filing this complaint. During those interactions, the consumer acknowledged the existence of the debt and has been adhering to a consistent payment plan since November 7, 2022. Throughout these interactions, the consumer never expressed a need for debt validation within the validation period.Customer response
02/08/2024
Complaint: ******89
I do not accept the business's response as a resolution to my complaint because: This debt is affecting my credit and was immediately sent to collections without my knowledge. No payment plan was discussed. I want this removed from my credit report.
Sincerely,
****** *******Business response
02/13/2024
We have verified the amount is owed to our client ***********. He has a payment plan with us and most recently contacted us yesterday on 2/12/24 to include all accounts. The amount is owed and verified. There is nothing more Marcam can do.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Constant phone calls and I have asked for them to stop calling me, yet they keep calling I have blocked the number, but they keep filling up my voicemail to the point I miss important voicemails because they can't leave one.Business response
01/09/2024
This is the first request we have received from this consumer to cease calling. We have never spoken with the consumer. The phone number was placed on our DNC list per this BBB complaint.Business response
01/09/2024
This is the first request we have received from this consumer to cease calling. We have never spoken with the consumer. The phone number was placed on our DNC list per this BBB complaint.Customer response
01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2109****, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Customer response
01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2109****, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
YOU KEEP CALLING ME. I DONT KNOW WHO U ARE AND I DONT CARE. U CALL ME LIKE EVERYDAY AND THEN I PICK UP THEN YOU ARE JUST A ROBOT. SHUT YO MOUTH. U CALL FROM DIFFERRENT NUMBERS EVERYTIME AND ITS ANNOYING. I CANT BLOCK YOUR STINKY FACE AND STINKY COMPANY. THIS REQUIRMWNT OF SPAMMING IS INDICITIVE OF FAILULURE AND RELIANCE ON YOUR STUPIDITY.Business response
11/14/2023
This is the first request we have received to cease calling. We have placed the phone number on our DNC and there should be no further calls.Initial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps calling multiple times a day and week. No one ever answers when I answer and when I call the number back they leave in messages no one answers. They call from multiple different numbers with ever call. They are stating I owe a debt to a hospital, but when I call the hospital they state I have a 0 balance. I’d like this company to leave me alone.Business response
11/08/2023
We have verified with our client that the balance is due. We have placed the phone number on file, as this is the first request to cease calling. We have also requested our client send an itemized bill to the consumer outlining the charges.Business response
11/21/2023
As we have stated, we confirmed the balance is still owed by our client. We have requested they send an IB on 11/12/23 as further proof the balance is still owed. The consumer should be receiving that IB soon.Customer response
11/27/2023
Complaint: ********
I do not accept the business's response as a resolution to my complaint because: I received the invoice from the hospital this company is reporting I have a balance with and the statement says $0 balance. This company needs to do their due job correctly and stop harassing people!
Sincerely,
******** *****Initial Complaint
11/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This business has been calling me incessantly for months on my personal cell phone number. After searching, it appears to be some collection agency, except the issue is that I have no outstanding debt whatsoever, and this call absolutely does not pertain to me. I understand that they have a job to do, but I'm beyond annoyed by the constant phone calls and voicemails since this, again, has nothing to do with me. Regardless, blocking all of the numbers they call from doesn't help. I called them, and they said I'd be removed, but explaining to a company that they need not contact me repeatedly for something that doesn't pertain to me is not something that I should need to spend my time doing. I'm also annoyed that I am even taking the time to write this, but maybe the venting will help me feel less frustrated and help someone else feel a little less alone if they, too, are dealing with this nonsense.Business response
11/03/2023
On 11/2/23 the consumer called us to inform us that we had the incorrect number. We immediately placed the phone number on our DNC list and there was no further calls after her first request to cease communications.Initial Complaint
10/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Marcam Assciates call my cell number daily.I was assigned this number a few weeks ago and the calls began immediately. I can't block them as they use fake phone numbers and change them frequently. I have no business with them and they never say what they are calling about. I would like them to write me a letter if they have legitimate business with me stating their purpose. Otherwise this is just harassment.Business response
10/19/2023
This is the first request to cease calling. We have placed the phone number on our DNC, there should be no further calls.Customer response
10/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would still like to know why they were calling me in the first place. Wrong number?
Sincerely,
****** *******Initial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I receive robo calls and voicemails several times a week and at times several times a day. I have tried to get them to stop. I have even threatened to sue if they don't. Then I got even more calls. I have tried blocking and reporting the number but then they just use either a different number or a restricted number. If you can't make them stop, then my only remaining option is to take them to court.Business response
09/19/2023
We placed *** ******** on our DNC list, there should be no further calls. In the last 6 months there has been no contact except voicemails. This is the first request we have received to cease calling, and have placed the phone number on the DNC.Customer response
09/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
These people keep calling. I have also called back like many others and no answer. I want them to stop calling. We have no need for their servicesBusiness response
09/01/2023
This is the first request we have received for cease calling. We have placed the phone number on our DNC, there should be no further calls.Customer response
09/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******
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Customer Complaints Summary
84 total complaints in the last 3 years.
18 complaints closed in the last 12 months.