ComplaintsforWindham Professionals, Inc.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I live in Oregon for 6 months of the year and insure my car for 6 months only. I have always dealt with AAA agents who know my criteria. I am now being charged 709.80 for a policy that should of been cancelled but the company decided on debt forgiveness because the virus. They said they sent notices and if I did read them I either didn't understand the implications and didn't read it completely because in my mind the insurance is cancelled due to non payment. So because of their forgiveness program I owe $709.80 for something I didn't sign up for. they seem to think they have no fault and are at this time not willing to forgive this debt.

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/03/16) */ March 16, 2022 Mr. ****** **** Better Business Bureau 48 Pleasant Street Concord, NH 03301 RE: Better Business Bureau Case ID No. - ******** Mr. ****** ****, This letter is in response to your March 11, 2022, communication regarding Mr. ******* ********. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. Our client, Travelers Insurance, placed an account, with our office listed to Mr. ******* ********, on June 23, 2021, for assistance in gaining resolution. Upon receipt of your correspondence, we updated our systems to reflect the dispute, and nature of the dispute claim. We forwarded your correspondence, to our client, for their review and determination. On March 15, 2022, our client notified us that the account was placed, with our office, in error. Please note that we have made a request, with our client, for the account to be closed. We have taken the proper steps to ensure that Mr. ******** receives no further communication from us, regarding this matter, while the account remains, with our office. For any further assistance, we kindly ask that Mr. ******** contact our client, directly. They can be reached, toll-free, at 1-***-***-****. We trust this resolves Mr. ********'s concern. Should you or he wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ***-***-**** or by e-mail at *****************@windhampros.com. Sincerely, ******* A******* Compliance Coordinator Consumer Solutions Group ***-***-**** ext. **** THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a $100.00 payment to close my debt with ProCo 8/9/21. All I want is a receipt for that payment. I’ve called 6 times asking for a receipt. They say they will send but to date I’ve received nothing

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/01/21) */ January 21, 2022 Ms. *************** *** ***** *** **** *********, ** ***** RE: Better Business Bureau Case No. - ******** Ms. ***************, This letter is in response to your January 14, 2022, communication with the Better Business Bureau (BBB). Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We regret to hear of any inconvenience or dissatisfaction you feel you may have experienced as result of this matter and hope the information provided proves helpful. Our client, ********* ********* Hospital, placed your account with our office, on March 24, 2021, for assistance in gaining resolution. We received your previous requests, for a receipt of the payment made, in the amount of $100, on August 9, 2021; however, due to a technical difficulty, which we confirmed has been addressed, your requests were not processed at those times. Included for convenience and review, please find a copy of the requested invoice. For any further assistance, you may contact an account specialist. They can be reached by telephone, toll-free, at 1-***-***-****. We trust this resolves your concern. Should you wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ***-***-**** or by e-mail at *****************@windhampros.com. Sincerely, ******* A******* Compliance Coordinator Consumer Solutions Group ***-***-**** ext. **** THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I still did not recieve a mailed copy of reciept for the $100.00. Ill just take it upon myself to start calling again. Totally ridiculous that asking for a reciept is this difficult!!! Business Response /* (4000, 9, 2022/01/28) */ January 28, 2022 Ms. **************** Better Business Bureau ** ******** ****** *******, ** XXXXX RE: Better Business Bureau Case No. - ******** Ms. ******* ********, This letter is in response to your January 27, 2022, communication, regarding Ms. ******** ******. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We regret to hear that Ms. ****** is not satisfied, with our previous response; however, we believe that we have addressed the concern outlined in your above-mentioned correspondence. Our client, ********* ********* ********, placed Ms. ******'s account with our office, on March 24, 2021, for assistance in gaining resolution. On January 21, 2022, we supplied a copy of the requested invoice, with our complaint response, via the Better Business Bureau website. For convenience and review we have included an additional copy of the requested proof of payment. Furthermore, we will mail a copy of the invoice to Ms. ******'s address of record. For any further assistance, Ms. ****** may contact an account specialist. They can be reached by telephone, toll-free, at *-***-***-****. We trust this resolves your concern. Should you wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ***-***-**** or by e-mail at *****************@windhampros.com. Sincerely, ******* A******* Compliance Coordinator Consumer Solutions Group ***-***-**** ext. **** THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have received a second letter from a debt collection agency, ProCo, regarding an alleged outstanding debt that they purported to pick up on behalf of the Rothman Institute. This was for a minor healthcare procedure in the amount of $141.16 , for which I enclosed proof of payment in my initial response to the debt collection agency on January 6th, 2021. I heard no response from ProCo and considered the matter resolved. However, with the receipt of this second letter, looked into the reputation of ProCo and it appears they are a predatory debt collection business with an untheatrical reputation. Hence, the filing of this complaint with the Better Business Bureau. I have enclosed all supporting information which includes: (1) the two ProCo letters, (2) the two letters I have written in response, (3) the bill from Rothman.

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/12/02) */ December 2, 2021 ****** **** Better Business Bureau New Hampshire ** ******** Street *******, NH RE: Ms. ******* ******* - Case ID ******** Dear, ****** ****, This letter is in response to your November 23, 2021, communication regarding Ms. ******* *******. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We have completed a review of this matter and we were unable to substantiate the allegations outlined in your correspondence; nonetheless, we appreciate your feedback, which allows us the opportunity to further improve our service. Our client, Rothman Institute, placed an account listed to Mr. ******* *******, with our office on December 10, 2020, for assistance in gaining resolution. Upon receipt of your correspondence, we updated our systems to reflect a continued dispute, and nature of the dispute claim. We confirmed that the proper steps are in place to ensure Ms. ******* receives no further communication from us regarding this matter, as requested. On February 19, 2021, and November 8, 2021, we received notices of dispute and supporting documentation, from Ms. *******. In response to the dispute, we notified our client of the matter and made a request for their review and determination of the dispute. Please note, Windham Professionals, Inc. does not have the ability to determine dispute discharge. On December 2, 2021, our client informed us that the account has been paid in full, due to an adjust they made to the balance. As of today's date, the account has been closed from our office and we are no longer handling this matter. For any further assistance Ms. ******* may contact our client, directly. They can be reached, by telephone, at 1-***-***-****. We thank Ms. ******* for her patience and understanding, while we worked to address and resolve this matter. We hope the information provided, above, proves helpful. We trust this resolves your concern. Should you or Ms. ******* wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ***-***-**** or by e-mail at *****************@windhampros.com. Sincerely, Allyson A******* Compliance Coordinator Consumer Solutions Group ***-***-**** ext. **** THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩