ComplaintsforArea 51 Fireworks
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Double charged me and refused to issue a refund over the phone or even investigate the charge. The girl at the cash register had an issue with the system when I was checking out. She called a manager over who said it didn't go through and redid the transaction. I didn't think anything of it and left, only to find I was double charged. I called about it and they refused to even hear me or investigate the situation, insisted I come there with the receipt, but I live two hours away. I offered to send them the receipt and show them the double charge in my account and they refused to even look at it, stating I had to come all the way there. The first guy I spoke to on the phone at around 1:30 PM was an absolute ***** about it, called me a ***** for being upset about the situation and refused to tell me his name. After hanging up on me several times ****** picked answered and also refused to resolve the situation. I want an explanation on the fraudulent charge.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.