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Business Profile

Fireworks

Area 51 Fireworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireworks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Double charged me and refused to issue a refund over the phone or even investigate the charge. The girl at the cash register had an issue with the system when I was checking out. She called a manager over who said it didn't go through and redid the transaction. I didn't think anything of it and left, only to find I was double charged. I called about it and they refused to even hear me or investigate the situation, insisted I come there with the receipt, but I live two hours away. I offered to send them the receipt and show them the double charge in my account and they refused to even look at it, stating I had to come all the way there. The first guy I spoke to on the phone at around 1:30 PM was an absolute ***** about it, called me a ***** for being upset about the situation and refused to tell me his name. After hanging up on me several times ****** picked answered and also refused to resolve the situation. I want an explanation on the fraudulent charge.

Area 51 Fireworks is NOT a BBB Accredited Business.

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