Complaints

This profile includes complaints for Green Power Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Green Power Energy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Green Power Energy

  47 East St Annandale, NJ 08801-3075

  
• 

  Green Power Energy Texas

  5555 N Lamar Blvd Ste J105 Austin, TX 78751

• 

  Green Power Energy LLC

  42 Ozick Dr Ste 3 Durham, CT 06422-1029

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get between 10 to 20 call a day on my cell phone from Green Energy solicitation, I have asked a number of time to be removed from the calling list and have gotten everything from a simple hang up, to a slue of profanity.All my phone numbers are on the "Do Not Call" Registry, and this constant solicitation is harassment at this point, but local PD can do nothing since they scramble the numbers and the calls are basically untraceable. I honestly don't even think the people calling are part of Green Energy and likely scammers phishing for my information.This needs to stop.

  

  Business Response

  Date: 10/23/2024

  Dear *******, 

  We sincerely apologize for the frustrating experience you've described. As the legitimate Green Power Energy, we take these reports very seriously and want to address your concerns.

  We can confirm that we do not have your contact information in our calling database, and it is our strict policy to immediately cease contact when someone expresses disinterest. The aggressive behavior and profanity you've experienced is completely contrary to our professional standards and values.

  It appears you may be the target of scam calls from fraudulent entities impersonating our company. This is deeply concerning to us, as it not only affects potential customers like yourself but also damages our reputation.

  We recommend:

  1) Reporting these calls to the *** at ************************
  2) Filing a report at ************* if you continue receiving calls despite being on the Registry
  3) Documenting the dates, times, and any phone numbers used by these callers

  
  Thank you for bringing this to our attention. We're committed to helping combat these fraudulent activities that affect our community.
  Best regards,Green Power Energy

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased solar panels for 71K through Green Power in January 2023. We had to go through Moaiaic and finance, with no interest until June 30, ****. On January 3, ****, I called Mosiac wanting to pay. ******* said they prefer payment over the phone, and was told to call them when I got to the bank, My bank manager spoke to *********** said they wanted a wire transfer. So he wired theamount and theysaid I would get the release of the loan ASAP in an email. On January 9 I calledMosaic and askedformy receiptsince I neverreceived it. I was told that I never paid them and that theydon't take wire transfers. I asked ********* a supervisor, and they said thesupervisors were too busy and would call me in several days, I was transferred to 3 different reps and thelast one toldme "We can't help you. Call the bank to try to stop the wire transfer. So I did. The bank manager said ******* try to reverse thewire transfer and wouldcall me the next day if ittook. ( the bank closed at 4 and it was 3:47). At 6 PM, I got a call from a Mosaic rep saying that they had the money all the time and OOPs! I asked to talk to a supervisorto prove it, He said ******** too busy to talk. I asked for a confirmation number and a letter attesting to the receipt of payment, ******* said I should get one in the mail in a month I askedhimtoexpedite or send it via email. He said "NO"I don't know who totrust! All the ************************ are in *********** not in the US and don't have access to Email or the hierarchy of Mosaic. All I ****** that $71 K was given and there is a lot of double-speakthrough Mosaic. I don't want towaitamonthtoknow if they got the money.My husband called Green Power and they said it wasn't their problem. But we had togo through Mosaic to buy the panels from Green Power and we wanted them to be aware of ******'s practices. They said they didn't care.WOW.

  

  Business Response

  Date: 01/12/2024

  Hi *****,

  We apologize that you experienced an accounting issue with your solar loan provider, **************** has come to our attention that you resolved this issue earlier this week with Mosaic and they located your money.  Unfortunately we were unable to assist further with the issue when it was ongoing as your loan agreement with Mosaic is completely separate from your agreement with Green Power Energy.  Thank you for your feedback on their customer service and we apologize if you felt that we didn't care.  We are glad it is resolved and please let us know if we can be of any further assistance. 

  Regards,

  Green Power Energy

  Customer Answer

  Date: 01/12/2024

  
  Complaint: 21124961
  
  I am rejecting this response because: The problem was not actually resolved since ****** refuses to send a letter or email confirming the money was received. We are to wait for a letter to come in one or two months, by then who knows what will happen. We were told by Green Power  that we had to sign with Mosaic even though we had the funds to pay immediately. ****** reps have made mistakes in the past from giving us inaccurate information. We had told Green Power multiple times that Mosaic was making errors regarding our promotion, account and the amount. We thought we were being helpful in letting them know about ******'s sloppy  practices, but they didn't want to hear it. Now when I went onto BBB to see Mosaic Solar LLC, I see that they have a myriad of complaints and though in practice for 12 years have an NR rating. Mosaic's *************** has an F rating- that isn't good. Maybe Green power should consider a different loan group.
  
  
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 01/12/2024

  
  Complaint: 21124961
  
  I am rejecting this response because: The problem was not actually resolved since ****** refuses to send a letter or email confirming the money was received. We are to wait for a letter to come in one or two months, by then who knows what will happen. We were told by Green Power  that we had to sign with Mosaic even though we had the funds to pay immediately. ****** reps have made mistakes in the past from giving us inaccurate information. We had told Green Power multiple times that Mosaic was making errors regarding our promotion, account and the amount. We thought we were being helpful in letting them know about ******'s sloppy  practices, but they didn't want to hear it. Now when I went onto BBB to see Mosaic Solar LLC, I see that they have a myriad of complaints and though in practice for 12 years have an NR rating. Mosaic's *************** has an F rating- that isn't good. Maybe Green power should consider a different loan group.
  
  
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 01/12/2024

  Hi *****,

  Thank you for your feedback about Mosaic.  We will take this into consideration as we work with multiple lending partners so our customers can access financing for solar.  By no means did Green Power Energy ever require you to finance your project with Mosaic.  You chose to finance your project with them, completed a welcome call with them, and signed loan documents directly with them.  If we can be of any further assistance with your solar system please contact us at ************. 

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th a solaredge monitoring issue was submitted to both solar edge and green power energy. I did not actually look up what the issue was at the time which is my own fault. A technician was sent out within several days to investigate the issue. I never received any follow-up from that visit to determine what the issue was. Two and a half weeks after the monitoring issue was sent out, I checked my solar production and realized it was cut in half. I then went to the solar monitoring app and realize that an inverter was not functioning, reducing my solar production by 50%. I then contacted green power energy to ask what happened after this person had investigated the issue and never gotten back to me. They claimed the part was on back order. When I finally followed up, within 24 hours the back ordered part magically showed up overnight. They came on July they came on July 8th and installed the part that was sent to me and it is still completely non-functional. The technician even came back and said he wasn't sure what the problem was except for maybe the back ordered part that was sent was also non-functional in the exact same way that my own inverter failed, which I think probability fines extremely unlikely. In addition, there has been a panel that has produced zero energy for at least one year in my entire system of 40 panels or so and I was never alerted to this by green power energy. The technician told me he would be arriving today to fix the inverter and the panel that isn't producing energy and nobody showed up. I called their customer service line and the regional manager said there was no ticket in to fix this issue today but "we will definitely send someone out late tomorrow afternoon" to fix this problem. It is unacceptable this issue has been going on for 3 weeks and was not addressed until I followed up with the company. Additionally, they were not monitoring my solar panel production for issues and a panel wasn't functioning for a year

  

  Business Response

  Date: 07/12/2023

  Hi ******,

  I am glad we were able to get your system 100% up and running for you today on 7/12/23.  It is true that the replacement inverter that SolarEdge sent us was "Dead on Arrival".  We were able to use another replacement inverter in our back-stock from SolarEdge to avoid having to wait for them to send a second replacement.  We do not actively monitor all of our customer's systems as it would impossible with thousands of systems installed in our fleet.  We do suggest that you check your monitoring once in a while and if you are ever unsure if something is working properly, you can email us at ****************************** to take a look.  We will be here to continue supporting your system as per your warranty.  Let us know if you have any questions.

  Regards,

  Green Power Energy

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around April 19th, Greenpower invoiced us a total of $1,975 for a disconnect and reconnect of our solar system due to our house getting new siding. We were told to pay half for the disconnect, which we did, and then the remaining half after the final reconnection. On May 19th, Greenpower's technicians disconnected our solar system in preparation for our siding project being done to our house the following Monday. Once our siding was completed, I scheduled to reconnect our solar system and Greenpower scheduled it for June 1st. On that day (June 1st), the technicians were unable to reconnect our solar because it was discovered that our main electrical panel had loose wiring and there were visible burnt wires, which was deemed unsafe and a fire hazard. The technicians informed me that I needed to get this fixed immediately because it was an emergency. So, I called *************** and he came out later that night and stayed until 10pm and repaired all the damaged wires. *************** verified that the last person (which would have been Greenpower) who was in the main panel did not handle the wires correctly and that directly caused the loose wires and unsafe condition. We still were without solar connection and operating at a loss each day our solar was not operating. I contacted Greenpower on June 6th and informed them of the details and that I need resolution because due to the mishandling and lack of communication. We also incurred a separate service charge from ***************. I spoke with ********************* and he requested pictures of the repaired main panel, which I sent via email. On 6/12/23, finally was contacted to tell me that my solar is to be reconnected on Thurs. 6/15/23. I confirmed and I also asked for a refund of services since their technicians did not perform the work I paid for. They caused damage and prolonged our time for our solar to be connected. We invested a lot of money for this project and we expect quality professional workmanship that will not damage and incur additional expenses. As the day went on I did not receive a reply, so I called and spoke to the service manager and he informed me that he would relay the message to his supervisor regarding the refund. On 6/13/22, I spoke with the service manager and he denied my request for refund stating the reason that we signed a contract. However, he is ignoring the fact that they caused damage to our electrical panel, and if there was a problem in the first place, why did they not inform me on May 19th, during the first disconnect? My explanations were not heard and he hung up on me. I believe I am entitled to a refund and do not believe I should receive any other charges due to their mishandling of my solar disconnect and reconnect. If you look on Greenpower's website, it is stated as their Core Values as Integrity, Quality, Reliability, and to Deliver Results. And how is this not a failure on their part? How can Greenpower charge me almost $2000 and not perform their duties as expected according to their core values? I am certainly entitled to a refund and no other expenses expected from me as their customer. They are my solar company and our solar system including labor is still under warranty for 20 years.

  

  Business Response

  Date: 06/15/2023

  Hi ***************,

  
  We completed the reconnection of your solar system today 6/15 and we are glad that it is reporting and working well.  There will be no refund or discount on the service you agreed to.  For the record, the work you agreed to was not just for the disconnection of the solar wires in your main panel.  It was for the removal of all solar equipment, conduit, and wire on the side of your house and then the reinstallation of that, which is a great deal of work.  The main service conductors in your electrical panel were damaged from corrosion and there is evidence of water intrusion coming into there main lugs from your main service conductors.  Our technician that disconnected the wire on 5/19 did not notice this and it is likely it occurred between 5/19 and 6/1 when the siding project was done.  It is worth mentioning that coincidentally, on 5/25, you called our office to ask if we would upgrade your main service panel.  We are not sure what prompted this call but it is likely the result of you noticing an issue with your electrical panel during the siding project which had exposed your conductors to the elements.  The removal of our solar conductors would not have caused damage to your main panels lugs and the corrosion that is clearly in them now.  When we returned on 6/1, the technician noticed that your main conductors were hanging on by a thread in their lugs and this is why we chose to not reconnect the system that day due to a safety issue in your panel.  We left for the day and are not charging you for this extra site visit.  It is also worth noting for the record that our technician smelt leaking gas from your gas meter when on site, another serious hazard, and brought it to your attention so you could report the emergency to your gas company.   

  Customer Answer

  Date: 06/15/2023

  
  Complaint: 20179292
  
  I am rejecting this response because:

  For the record, I have had no problems with your company or technicians until this incident. The technicians are doing their job under your companys direction, and I dont personally hold them responsible. (They were quite friendly and yes, absolutely, they did inform me of a gas leak, which I called the gas company immediately and they came out right away and repaired and replaced the meter. But what does this have anything to do with the issue at hand?). My question is why was none of this information that you wrote in this response communicated to me while I was constantly emailing and calling your company? If you had suspicion that we had prior knowledge that our wires were damaged, then why would you not talk with me? Why would you not discuss with me any of the reasons you thought I was in the wrong? Instead, when I tried to get more information by speaking with the service manager, he was completely dismissive and did not want to address my concerns. I was flatly and coldly told no, and he said he wanted to get on with his day and HUNG UP ON ME. Is this acceptable behavior from a company that is customer based? Are you not required to act in the customers best interest? We could have avoided all this if your company just said, Im sorry that you had to go through this and let me see what I can do for you. Is that not the best way to speak to a customer? You made absolutely NO attempt to offer any resolution. No attempt to gather our side of the story. Only you are making false assumptions. I want to clarify that my husband and I just finished our home improvement project and we had a loan to pay for it. We had a little money left over and wanted to receive estimates from local electricians to upgrade our 100 amp panel to a 200 amp because we wanted to convert our gas oven and gas dryer to electric. Our house cannot handle that unless we upgrade. It was a side note and I had thought to inquire if Greenpower does such work (because I was very satisfied with your company in the past) or if they only were exclusive to installing solar. This had nothing to do with anything and instead of asking for clarification, you assume that it was coincidental. And I wasnt requesting it, I was asking if it was a task Greenpower is capable of doing and if so, could they provide me with an estimate. You had said yes, but never did I receive a follow up or a quote. I also want to note that from May 19 - June 1st, it did not rain at all, rather it was very sunny and dry. Plus, *************** who performed the repair on June 1st, verified that he did not see ANY evidence of water intrusion. Im irritated that we had to wait additional days for the reconnect, frustrated that there were no attempts at working out a solution with me, and shocked and upset that a supervisor would hang up on a customer who is trying to voice her concerns. 
  
  
  Regards,
  
  ***************

  

  Business Response

  Date: 06/22/2023

  Hi ***************,

  Thank you for making the final payment on your service project with us.   We appreciate your feedback and will handle further internally with how your phone calls we handled.  

  Regards,

  Green Power Energy.

  Customer Answer

  Date: 06/25/2023

  
  Complaint: 20179292
  
  I am rejecting this response because:
  
  Green Power energy did not address any of the serious issues brought up. Nor did they attempt to offer any real relief.  It is evident that they are aware that their employees made several mistakes and they are trying to let this slide by.  
  
  Regards,
  
  ***************

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 the solar project began on my home and the panels were placed on the roof. The electricians stated the main panel upgrade would take about 4 hours and be done on another day. On April 20 the electricians came back to change the main panel upgrade. The main panel is in the basement next to the outdoor bilco door access. These steps are always damp and were the day of the work. There is also a basement system with boarding around the floor of the basement, to include under the main panel. With an estimated time of 4 hours for the panel upgrade, it was expected the 2 sump pumps would be fine working off of the batter backup, which ranges up to 6 hours. The work ended up taking 10 hours with no ongoing communication from the company. When the power was turned back on around 6/630pm the electricians then informed me that there was flooding that they did not see. The water flooded to within about 7 feet of the main panel they were working on and was up to 1/2 inch deep in some areas. Walking down the steps you could see the water across the basement floor and smell the moisture in the air. The batter back up also has a beeping alarm, which was likely drowned out by the stereo the crew was listening to in the work area. The electricians said they would call the office and then left me with a flooded basement. I texted the liaison I had been working with and he said he would notify the right people. I also emailed another representative and never received a response.On April 20 I called the company and was informed I would receive a call back. I again called on April 21 and was told that I would receive a call back within the same business day regarding the issue. The only communication I received from the company was a text message from the liaison I had been working with who said he was sympathetic but I should go through home owners insurance because the electricians couldn't have been aware of the flooding. I've had no communication since from them.

  

  Business Response

  Date: 05/03/2023

  Hi ******,

  We have received your complaint with the BBB and are sympathetic with the situation.  While we do not admit fault or responsibility for the flood that was indirectly caused by authorized work, we would like to reimburse you for your insurance deductible.  We have been in email communication with you this week and as soon a we receive the paperwork for your insurance deductible we will send you a reimbursement check. 

  Regards,

  Green Power Energy

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed solar panels on my roof several years ago on my newly installed roof. My roof is now leaking directly under the solar panels and Green Power will not return my phone calls on this issue. I left a message for them to ask them ************ my solar panels to see if they caused the problem.

  

  Business Response

  Date: 01/04/2023

  Hi *******,

  Your message was received and it appears it was not answered in our normal timeframe due to the Holidays and some of our team members being out of office.  We apologize that we did not return your call right away.  Our Service Team is here to honor our warranty and will be visiting your site next week to further diagnose the issue and repair it on site if applicable.  Please let us know if you need anything else by calling ************ or emailing our ****************** at ******************************.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a solar system installed on my home May 2022 it basically stopped working notifications we made and green power tec responded and conducted inspection of the system and reported to me that the inverter was bad and a replacement be done in approximately 5days today is 3mts since and my system is still out of service i have been accumulating very high eletric for the months of May June and July due to system outage several calls made to green power with response the tec manager will call back with negative results my system is still out of service and not generating power to my home during this summer sunny season can someone assist

  

  Business Response

  Date: 08/08/2022

  Hi ****,

  We are sorry that the inverter on your site failed in early June and we are equally as frustrated that the manufacturer is not supplying us with replacement equipment in a quick timeframe.  As per our installation contract, we do not guarantee a specific amount of energy to be generated.  We are honoring your warranty by processing the claim, troubleshooting the problem on site as necessary to get a warranty replacement approved by the manufacturer, coordinating with the manufacturer and replacing the equipment on site at no cost to you.  We are spending several hours a day on the phone with ****************************** escalating your case (and all of our customers cases) and they do not have a unit in stock right now to ship out your replacement.  This is why it is taking us longer than normal to get the replacement equipment to your site.  As soon as we receive it from the manufacturer we will install at it your site.  It is an unfortunate situation that they do not have any replacements in stock to ship a compatible unit for your site and they are citing global supply chain constraints.  SolarEdge indicated that aging RMA replacements is their priority for when their next shipment comes in and we will keep you updated as we know more.  

  Customer Answer

  Date: 08/08/2022

  
  
  Complaint: 17675428
  
  
  I am rejecting this response because:
  
  
  This system was sold on the premise of lowering my eletric **** not increasing it
  
  along with payment of loan for a system that does not work creating financial loss on behalf of the consumer and if I did not persist no onwould have call back or responded
  
  
  ***************************

  

  Business Response

  Date: 08/18/2022

  Hi ****,

   

  Thankfully SolarEdge finally got the replacement part needed for your site in stock and shipped it out to us earlier this week.  As soon as we received it, we scheduled the replacement for the next day.  Your system is back up and running as of yesterday and we just checked that it is working well this morning.  We are here to honor our warranty for any future service your system might need.  You can always reach out to us at ****************************** or call us at ************.  

  Regards,

   

  Green Power Energy

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory but is concerned of the loss during such time whereby the system was non operational which was the main premise as to purchasing such a system
  
  Regards,
  
  ***************************