We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Natural Gas Companies

South Jersey Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    South Jersey Gas has continued over the last 9-12 months to charge an up-charged delivery fee (often 2-3 times the amount of utility usage). I have contacted the *** and *** directly for clarification and validation on how they think that charging customers 2-3 times the amount of gas utility being used is equitable and fair to the customer. Neither organization is able to provide clarity for this- they simply state it is a fee that is used to support the infrastructure of the delivery of the natural gas. I have lived in numerous states and homes and used a plethora of utility services and never seen something this criminal before in my life. This is unacceptable and a direct financial strain to the consumers of ***. Attached are copies of the last two bills- you can see that the gas usage is 3 times less then the "delivery fee" the company is charging.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I need help with my ************South Jersey gas.I have called them several time s to get assistance and was provided the wrong information,When I wasn't working, I asked them to help me out. Then I asked them for a payment arrangement., There saying I need a 1000 which I don't have and that why will shut off my gas and I have a small child living in the house. I have previously complained about my meter not working properly and to date, this was told they noticed it working twice as hard.I need help

    Business Response

    Date: 04/08/2025

    This BBB complaint appears to have been addressed on 4/4/2025 as the customer also made a BPU complaint.  NO action needed at this time. ***

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am complaining about the 23% increase in the delivery charges by South Jersey Gas company

  • Initial Complaint

    Date:02/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had billing issues with *** starting 12 months ago (February), where they billed me $500 for gas. When I called to dispute it, it took me a 3rd time calling back, then a representative looked back and found that they (SJG) had been double billing me. They were billing for an actual reading AND an estimate. If I didn't call they would have never notified me. I received a credit for the over billing. For reference, My bill averages $200 (most times lower). This month (February)I received another bill for $500. I called and they said "oh the bill is correct", stating "it's been really cold". I referenced 4 years of billing and even mentioned the weather during the winter within those 4 years. I requested a manager, I still haven't heard back from a manager. It's sad that gas companies can take advantage of people this way. Times are hard everything is high. This should be illegal, I know for a fact it's unethical!

    Business Response

    Date: 03/18/2025

    I called phone number provided by BBB to discuss the billing.  I spoke with the customer and went over the billing and meter history back through 2023.  The meter has not had an estimated read since December of 2023.

    The billing has been found to be accurate; I attempted to explain to the customer that due to colder temps this winter season and a change in our delivery rate the billing for this season has been higher than prior years.  The customer stated that she disagrees with our finding.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    South Jersey Gas company and Atlantic City Electric are robbing their customers blind! Not only are they charging fees just for being a customer, but the rates just keep rising, and south Jersey gas is charging 2-3x more in “delivery fees” than the actual cost of the gas used! The same bill I use to get that was under $300 is now almost $500 for ONE utility. This is a problem for ALL customers and something needs to be done! This should be considered price gouging, if not robbery!

  • Initial Complaint

    Date:02/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Utility company charging unreasonable and exorbitant fees for "delivery charge".

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a letter to replace our meter. Sent email to replacement company & SJ Gas not to replace the meter. ***********@************.com replied & told us to fill out form with SJ Gas. Went on SJ Gas website and there is no form/link to fill out one - at least an easily accessible one that a customer can find. Tried to call SJGas and you are on hold forever. As a cancer survivor (please see the American Cancer society website on RF technology), there are concerns with RF technology & we do NOT want/want to reduce to be near such. Do not care what their argument is as they are not the one who had cancer.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my *************** bill of $134.49, ******* ck. #***, dtd 11/13/2024 and subsequently received another bill saying my balance was past due, so I mailed them another check for $134.49, ******* ck #***, dated 11/17/2024. When reviewing my bank statement I saw that both checks had been cashed. I contacted ****** about this double payment error and was told that nothing further could be done, that the extra amount of $134.49 could not be credited to my December bill due to the fact that I was on the budget billing program. The customer service person told me to have the bank correct the payment problem. The bank said there was nothing they could do to correct the matter. It seems unfair that the gas company can just pocket the money and I have no alternative to have the payment applied to the next month.

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged 28 dollars for gas charges for use and 80 dollars for delivery charges. I live literally half a mile from the south Jersey gas building

  • Initial Complaint

    Date:11/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a manufactured home in ********************, sold it to my daughter. Lived there for 30 years never missed a Gas payment. Called Jersey gas and told them my daughter was taking over the bills and send them to the Jersey address. She also called them. Last bill I paid was in September. Just received a notice from a collection company that I owed ***** dollars. They sent it to a collection company!!!!! ********************************************************************************************************************************** receiving a phone call. Disgraceful!! I wish there was a way to make this public and take them to court. My credit rating is 800, if this effects my credit I will take further steps. Help!!

South Jersey Gas is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.