Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fine March 19 I brought my 2019 Nissan Sentra in for a check engine light. I explained to the advisor that I also was losingpower while driving. He said it may be the transmission. They cleaned the hoses and told me everything should be fine as I left the dealership car lost power. I returned to the dealership Where they told me they were gonna keep my car Uber me Home and I was SOL because they dont have any rentals so supposed to take two days pay loss because of a car that is recall because of the transmission in a dealership doesnt want to do anything.

  Business Response

  Date: 03/20/2025

  We are currently working on the vehicle to determine if it has any issues that are covered under the warranty extension for the transmission. Customer is in our rental. Hopefully all matters will be resolved. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/24 I went to Sansone Nissan for an oil change and brake switch fix. They replaced the brake switch with a “faulty part” their words which ended up leaving my brake lights stuck on a killing my batter. I’ve attached a receipt showing I had to purchase a $100 car jump battery to start my car on Sunday 8/25/24 because the faulty part they put in my car (brake switch) on Saturday had left my brake lights on all night and killed my battery. I had to take my car BACK on Monday morning, taking time off work in order for them to rectify this issue. I requested a refund for the purchase I made at auto one and to speak with a manager about readjusting the bill. I also felt they had unfairly charged me for 2 hours of labor when the fix had barely taken one. They refused to let me speak with a manager and refused to reimburse me for the battery I had to purchase to jump my car to turn it on Monday morning and left me hanging for 2 hours. ADDITIONALLY, this is having longer term ramifications . My car has failed 2 inspections since taking it to this dealership. They cannot tell me why it’s failed only that the status is “not ready” which usually means a drive cycle has yet to be completed since a battery reset. I was told that it has not been driven enough after the battery was reset (aka when my battery died) They did not provide any written evidence that a new brake switch was installed or of their original mistake. I have filed a complaint with Nissan corporate but they were otherwise unhelpful. It seems ridiculous that this business is allowed to operate while doing shady business practices and not taking accountability for faults and price gouging and ramping up prices when they see a solo woman at their dealer. I believe I was targeted for being a woman and they price gouged me as well as not actually fixing my car as promised. This entire experience has been overwhelming and has now dragged on. I am seeking a $441 refund. Total amount minus the oil change.

  Business Response

  Date: 11/15/2024

  When the  vehicle came in  for initial  inspection  for repairs technician found  brake switch  to  engage  vehicle start up  had internal short  so vehicle  would not start. We replaced said  part vehicle left no issues customer returned on Monday  stating  her vehicle  lights  were stuck on all  weekend  which drained her battery and had to get a portable jump starter. We got the vehicle back in shop found brake switch needed to be adjusted customer demanded a refund on  all work and for  portable jump starter I told her if she could provide me with a receipt (for the item 9 jump starter) we would do so at which time vehicle was fixed and battery was recharged to  full status and customer proceeded to curse and said she would not provided  documents asked for  to help her out then left  cursing me out in the service drive ! this was the last have heard of this  customer.

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As if Nick B***** Glen S********* and Isa a**** hadn’t scammed me enough with the pricing of the car, with NO DETAILS whatsoever of when the last oil change or maintenance was. I want my Etch and Flex protection money back.They lied about a loyalty discount as well. Nick B**** also lied I had to get gap insurance so the bank would approve me for a rate. When I went to two other finance managers they said it was a scam. I got the market rate nothing special. Sansone sold me a car WITHOUT bolting in the transmission. I went to another Nissan dealership for maintenance since I did not want to get scammed by sansone again, just to find out the TRANSMISSION WASNT BOLTED IN. The mechanics said many parts were missing and it could have been FATAL for the car and I. I DEMAND A REFUND ON THIS CAR. I hope the whole dealership and servicing shuts down especially the men I mentioned prior I hope they definitely lose their jobs since my life was put at risk. I have proof of pictures to show. And Nissan will be contacted as well. Shaquasia T******* and L B******* are a huge fraud too since they will put their email under the google reviews but never have the guts to face the customer complaints. I don’t want anyone going through the same experience where their LIFE and investment is at risk.

  Business Response

  Date: 08/14/2024

  Sansone Nissan will reimburse and cancel the Etch and Flex protect. We can also have the car brought back to Sansone Nissan for evaluation of the transmission and car as a whole.

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and want my payment of Etch and Flex protect. It was a horrible life threatening experience to drive a truck without the transmission bolted in but I AWAIT MY PAYMENT FOR REIMBURSEMENT OF THE ITEMS LISTED ABOVE> 
  
  Regards,
  **** *****

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2022 Nissan Sentra on March 28, 2022. The first week, and up to this writing, I did not have a screen; which means there is no backup camera and no radio. I was told the radio had to be replaced. It was and the problem still continues. I spoke to the service ***** many times and was told they would contact a Nissan Technician to look into this. I also subscribed to Sirius XM radio which I cannot listen to because the radio doesn't work. No one contacts me about when the technician will be around. I feel the radio is not the issue but rather something different. Sansone will not even diagnose the car or contact other Nissan dealers to see if they have a solution. I am into this lease for another 2-1/2 years. This is my 3rd lease and feel, that as a loyal customer, I should be treated better. I am paying for a car that does not have all the parts that are listed on the mfg. sticker. I wonder if this should be treated as a Lemon Law issue. I am a senior citizen and should not be treated like this doesn't matter. Thank you.

  Business Response

  Date: 10/12/2022

   

  In response to *****************************, we offered our sincere apology. We are aware and we havent forgotten of ***************** technical issue. Unfortunately, we were instructed by Nissan corporate not to replace or fix the radio once more, a Nissan technician must come and try to fix it once again. Our Nissan Service Manager is in communication with Nissan Corporate technician, she will make sure we have a schedule in place no later than Friday.

   

  ****

  Customer Answer

  Date: 10/24/2022

  
  Complaint: 18063729
  
  I am rejecting this response because: 

  This is the first email I have received since contacting you on Septemer 23, 2022.  I am not looking to have the radio replaced again.  I want someone to diagnose the car as the clock is inaccurate every day.  I am wondering if this could be an electrical issue.  The screen still goes blank regardless of weather conditions then it comes on again.  I have no screen, backup camera, or radio.  This is frustrating.  The car is under warranty or guarantee and this issue should be checked out.

  
  

  Sansone has not contacted me by letter, phone, email or text as to when someone can look at it.   During the Labor Day weekend, I was told the technician was in Tennessee demonstrating an electric car and would be in touch when he got back to my area.  This is over one month ago.  This is my third lease and I am disappointed that no one cares.

  
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/01/2022

   

  I am reaching out to you because  I want to inform, ***************** radio/screen was fixed today, November 1st, 2022. We can properly close complaint.

  
  

  Thank you,
  
  
  
  
  **************
  
  

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************