We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Pavonia Life Insurance Company of Michigan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Debra S

    Date: 10/29/2024

    Debra S

    Date: 10/29/2024

    Kept charging us monthly premiums after we reached the age of 70 and refuse to reimburse us for it. Theyre a terrible, rude and absolutely no customer service. I would never recommend that anyone purchase insurance from this company. Still waiting for a reply that they said they would do.

    Pavonia Life Insurance Company of Michigan

    Date: 11/13/2024

    Thank you for the opportunity to respond. ******************* has previously spoken to the insured regarding their issues. ******************* encourages the reviewer to contact us directly at ************ Monday through Friday, 8:00 am 5:00pm Central Time for assistance if they believe their issues have not been resolved. This will allow us to address the reviewers specific concerns while respecting their privacy.

  • Vickie S

    Date: 03/07/2023

    Vickie S

    Date: 03/07/2023

    Won't return calls, won't answer emails. What a way to take our money and run a company.

    Pavonia Life Insurance Company of Michigan

    Date: 03/22/2023

    Pavonia thanks the reviewer for the opportunity to address their concerns. Pavonia is dedicated to providing exceptional customer service at all times. ********************** makes every effort to return customer messages within 2 business days. Our customer service phone agents can be reached at ************** Monday through Friday 8:00 am 5:00 pm Central Time.

  • Daniel B

    Date: 12/26/2022

    Daniel B

    Date: 12/26/2022

    I've tried several times to call. They either don't answer their phone or you get a message to call back during business hours (I get this message even when I call during their business hours between 0830-1730 hours). Today, Dec 26, same thing ... don't answer their phone or get a message. They have no website to make updates (i.e. credit card). The time I've invested in trying to update my credit card via phone is useless if they never answer their phone or if all you get is a recording. I sent many emails complaining about them not answering their phone NO REPLY. If trying to talk to a human being via phone to update your credit card is this hard, I can't imagine the hassle you get if you had to file for a claim. If I'm not successful in updating my card (it isn't from a lack of trying) they will cancel *********. I begged via email for them to please answer their phone....they don't seem to care.

    Pavonia Life Insurance Company of Michigan

    Date: 01/04/2023

    Pavonia thanks the reviewer for the opportunity to address their concerns with contacting our office. Pavonia is dedicated to providing exception customer service at all time. Due to the holidays, Pavonias offices were closed on Monday, December 26, 2022. Pavonia has confirmed that the reviewer reached our office and updated his information the next day on December 27, 2022. Pavonias customer service may be reached at ************, Monday through Friday, 8:30 am 5:30 pm Eastern Time.

  • Mary W

    Date: 08/24/2022

    Mary W

    Date: 08/24/2022

    After being a long over 10 years customer and suddenly I missed payments due to my husband lost his debit card and forget to update bank info. I was in long travel on business overseas . No one checked mails when you sent alert about payments . When I returned. I called to update info but was late , you sent me package with all form that needs to reinstate policy , I filled out all forms, included money order , send it - and .pass more than month - silence no approval , no coverage , no money order . I called - representative said - it is under review ! What kind company is that / so long review and no reply . I am traveling a lot and need life insurance to protect my children . Well, after 10 years being with with, I am done and switching to another company . Also. Its so uncomfortable and inconvenient that you dont have online portal that customer can manage payment option, update bank details etc see policy . Worst company !!!!

    Pavonia Life Insurance Company of Michigan

    Date: 09/09/2022

    Pavonia thanks the reviewer for the opportunity to address their concerns. Pavonia is dedicated to providing exceptional customer service at all times. Since March 2013 Pavonia has provided customer service exclusively through our customer service phone agents. Our customer service phone agents can be reached at ************** Monday through Friday 8:30 am 5:00 pm Eastern Time. While Pavonia regrets whenever a customers premium is not received, each customer is provided multiple notifications to ensure they are made aware that payment was not received and must be made to avoid the policy lapsing. Once lapsed, a policy may only be reinstated by submitting a reinstatement application and the reinstatement only becomes effective once the application has been approved.

  • Marie D

    Date: 07/18/2022

    Marie D

    Date: 07/18/2022

    This company is a scam Ive had this policy since 2008 I cant believe how they destroyed people life

    Pavonia Life Insurance Company of Michigan

    Date: 09/09/2022

    Pavonia thanks the reviewer for the opportunity to address their concerns. Pavonia is dedicated to providing exceptional customer service at all times. Our customer service phone agents can be reached at ************** Monday through Friday 8:30 am 5:00 pm Eastern Time.

Pavonia Life Insurance Company of Michigan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.