We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyer Referral Service

Lawyer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyer Referral Service.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ***** law firm has been fired and they keep contacting us harassing us not working in our favor taking advantage of the disabled and unaware adult that is not sure of who the case is working. Asked many times to stop the new attorney has made appearance that they have been hired to represent us.

    Business Response

    Date: 02/11/2025

    Hello *****,

    Im sorry to hear about your experience with this law firm. Unfortunately, Lawyer.com is not affiliated with the firm and does not have authority over their business practices.

    I recommend reaching out directly to the law firm to address your concerns. If the issue remains unresolved, you may also consider contacting the ********************* for further assistance.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When hiring the attorney he set a meeting in the office to retain my case and when I arrived at the office his assistant advised me he was in court and will call to schedule a in person meet to go over the case before court after 6 weeks of calling for the meeting the schedule another meet where I drove from hemet ca to ********* ca just for him to be unavailable not calling before court and for 30 court hearings he kept continuing the hearing which was in *********** ca and driving there just for it to be rescheduled the attorney blocked my number and refuse to address any of the abuse and neglect that was happening to my children and allowing my children to sleep at the police station 2x waiting for **** never turned in any of the documents I gave him for my case plan for my children

    Business Response

    Date: 02/05/2025

    Hello Raichelle,

    Were sorry to hear about your experience with this attorney. However, please note that Lawyer.com is not affiliated with this attorney or the operations of their practice.

    We recommend reaching out to the firm directly to address your concerns. If the matter remains unresolved, you may consider escalating your complaint to the ************************** for further assistance.

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lawyer.com has listed personal information about me without my consent. Lawyer.com has not removed that information. Please request that lawyer.com remove the listing, including my name and personal information.

    Business Response

    Date: 12/18/2024

    Hello *****,

    Thank you for bringing your concern to our attention.


    We understand the importance of ensuring accurate and accessible information for all our customers. Our website provides contact us forms along with a direct phone to speak with one of our specialists to edit or remove any information from our platform.

    After reviewing your complaint, we can confirm that the requested information has been removed from our website as per your concern.

    If there is anything further you need assistance with or additional steps we can take to resolve this matter, please do not hesitate to contact us directly. We value your feedback and remain committed to providing the highest level of service.


    Thank you for allowing us the opportunity to address this matter.

     

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Lawyers.com for several reasons, When i was asked about the banking laws that Mastercard is bound to, It was flagged as inappropriate. So I re-worded and removed any reference to MasterCard, got the same response. When asked about getting a Will, same response, lets say every question got the same email response. All flagged as inappropriate. How can asking to get a Will be inappropriate. So I asked for a refund, that was flagged also. So here I am

    Business Response

    Date: 08/14/2024

    Hi ********,

    I apologize for the difficulties you've experienced with our service and in reaching us regarding your membership. I see that our team attempted to contact you on 5/13/24 to discuss your case and your Lawyer.com membership, but we were unable to connect with you.


    As a result, I have processed a refund for your membership and canceled it, as we were unsuccessful in connecting you with a lawyer.
    Please let me know if there is anything further I can assist you with.

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    lawyer.com has no way to unsubscribe from its contacts or remove my information from its system. I cannot reach a human representative on the phone and have used three different contact numbers in my attempts and I have followed the steps provided in their email communications to unsubscribe but they do not monitor their inbox. I would just like my information removed from their systems and to stop receiving contacts from them and people they have farmed my information out to. Please just leave me in peace.

    Business Response

    Date: 06/03/2024

    Mr. ***, 

    I apologize for the difficulty and confusion. We did receive your reply to our email and you were opted opted out from further email communications from our system.  The email address was removed from the online system submission we were sent. The request was honored within required business days.  

    If you need further assistance please feel free to contact us directly at …….

    Regards,
    Allison

    Consumer Team 
    Lawyer.com 

    Customer Answer

    Date: 06/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you *** update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ***

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted me in November that they couldnt bill me going forward. They just kept billing till they got it to go through, Contacted about canceling the upcoming year, They said no. THey provide nothing of any worth for this money.

    Business Response

    Date: 01/04/2024

    Good morning,

    We are sorry that you had a bad experience with Lawyer.com. I have instructed the team to process a full refund of your acconut. 

    They will send you a confirmation email. Again, I'm sorry for the trouble we caused.

    Best,

    *************************
    President, Lawyer.com Inc

  • Initial Complaint

    Date:12/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information published about me without my permission or any way to correct or remove.

    Business Response

    Date: 12/26/2023

    We are sorry you had a difficult time getting in touch we us, I will work with the team. 

    Your listing has been removed and you are no longer listed. 

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising for Animal cruelty law .seems lawyer.com and nolo find a lawyer websites are data mining lying scum .. I can't find one fkin lawyer in ** that will handle a animal cruelty case supporting a VA ******* animal under the **** act pased by ***** admin God **** lying scum ! BBB should fo something about this I'm in emotional distress I just lost my cat because of animal cruelty endangerment and you want f^$k with a disabled Veteran with PTSD ?? DO SOMETHING !! I want information deleted on every website after I spilled my fkin guts only to be told they can't do anything about it that's bs!! .. I want a response from lawyers.com nolo.com and findlaw.com ..asap and have all personal information cleared and have them cited false advertising it's a SCAM all of them !! Their Data mining !!

    Business Response

    Date: 10/09/2023

    Dear *****,

    We are truly sorry to learn of the struggles you have had in finding an attorney to assist with your matter. We understand how stressful this must be for you.

    I want to clarify that Lawyer.com is a platform that connects individuals with legal professionals. We do not provide legal services directly but aim to facilitate connections between clients and attorneys and cannot guarantee that a match will be made.

    We do not have any of your personal information on file and no additional action on your part is required to ensure its removal.

    We wish you all the best in finding an attorney that can assist you. 

    Regards, 
    *******************************
    VP, Account Services 
    Lawyer.com

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lawyer.com began flooding my inbox with scam promotions several weeks ago. I never visited their site, suggested I would want these emails, or otherwise requested they contact me in any way whatsoever. I am an attorney, and these promotions offer "case referrals" which they allege are based on my current business, however they appear fraudulent and are completely unrelated to my (non-referral based) practice. I have blocked their emails as spam, but they appear to come from multiple sources, several time per day. I do not trust any business that operates in this manner and therefore will not click any links in these emails for fear of malware or so that it may be used as justification for further spam.

    Business Response

    Date: 08/09/2023

    Dear *****,

    I apologize for any inconvenience you've experienced regarding the emails you've been receiving from Lawyer.com.

    Upon receiving your feedback, I immediately took action to investigate the situation and ensure your preferences are respected. I have personally unsubscribed your email address from our communications, effective immediately. You will no longer receive any emails from Lawyer.com.

    I hope that you now consider this matter resolved. However, if you need further assistance, please contact us directly at [email protected]. 

    Thank you for your patience and understanding. 

    Best regards,

    *******************************
    VP, ******* Services & Billing 
    Lawyer.com

    Customer Answer

    Date: 08/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business did not return all parts required and was supplied when I dropped off my car approximately around 3-4k in parts missing and no contract from owner or business after several attempts

    Business Response

    Date: 07/30/2023

    You reached Lawyer.com. We are a free online directory that helps consumers find local lawyers.

    We do not supply any parts - you have reached the wrong company.

Lawyer.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.