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Business Profile

Retail Stores

Barnes & Noble Education, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Barnes & Noble Education, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Barnes & Noble Education, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.57

    Average of 7 Customer Reviews

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    Review Details

    • Amie F

      Date: 01/15/2025

      Amie F

      Date: 01/15/2025

      I sincerely have no idea how these people stay in business. I spent about 3 days trying to explain to them they sent me the wrong order. The customer service response? Please give me your address. I gave it to them, three times, and they can't figure out my address. Three times. It's not that hard. So now, I have books in a genre I don't read and I'm just trying to get it back to them. By the time I go into work they are closed, by the time I go by a store on my way home they are closed. Some poor guy who likes thrillers has his books at my home - and I'm in **. Not **. However, once again, these people cannot figure this out. This is too difficult for them. Please. Hire competent people. This isn't that difficult to get a dang address correct.

      Barnes & Noble Education, Inc.

      Date: 01/17/2025

      Dear ****, Thank you for taking the time to share your feedback. Were sorry to hear about your concern regarding the shipment of an incorrect order and want to address it promptly. However, after reviewing our records, we could not locate any orders matching the email address you provided. It is possible that your purchase may have been with ***************************************************** (******), a separate company unaffiliated with Barnes & Noble Education. To help us confirm this, could you provide additional information, such as the store name on your receipt, the order number, or any other identifying details? This will allow us to determine whether the order is with us or another business. At Barnes & Noble Education, we are committed to providing excellent customer service, and we want to ensure your issue is resolved promptly, whether it involves our team or a different organization. Please do not hesitate to contact us at ******************************************************************** or call your campus bookstore directly, and well do our best to assist you. If you believe you may have ordered from *****************************************************, their customer service phone number is: **************. We appreciate your understanding and hope to hear from you soon so we can help clarify and resolve this matter. Best regards,Barnes & Noble Education

    • Seth B.

      Date: 12/31/2024

      **********, just like their customer support. Several weeks after placing my order with this online bookstore and paying for 2 days shipping, I reached out to them and my school supplies were in back order no email or contact at all about this. Now courses begin in 4 days, they cannot tell me when my order will be fulfilled nor refund my money he so I can get my course materials elsewhere. DO NOT ORDER YOUR ****** SUPPLIES THROUGH THIS COMPANY!!!

    • Morgan S

      Date: 09/04/2024

      This is an absolute terrible company to work with. I have been on hold for almost 2 hours and no one will answer the phone. There tracking information of my child's book is poor at best. She is in her 3rd week of class and still doesn't have a book or code to get in the Lab section. I paid $75 out of my own pocket so she could access it so she wouldn't miss an assignment. I have sent messages to their online forum, to the email address that they recommend and their corporate email and have received nothing. If you are a college using them to manage your students books, you may want to consider using someone else. POOR Customer service!!!1

    • Ronald S

      Date: 08/17/2023

      Will not even answer the phone. Charged after telling me books were required for my course, they weren't, don't use them!

    • Mikele F

      Date: 04/28/2023

      Barnes and noble sent my book back after I paid to return it and refuses to assist me! The manager of the bookstore will not assist so I am stuck with a returned book that was sent back to me and they want payment still ! Go elsewhere and buy your college books ! This company is scamming college students !

    • Tracy D

      Date: 03/23/2023

      If I could give them 0 stars I would. They offer students a "deal" on books that can be purchased from the publisher at a lower cost and if you want to access the material you MUST agree to let them use and sell your information they collect through cookies. If you dont give them consent to collect and sell your data you can not access the books you paid for!! IF you need a good place to buy and use college material use Pearson+... They are the publisher of most college textbooks and you can access ALL of your books for one subscription fee of less than 100$ ... F*$k ***********************************************

    • darrik c

      Date: 03/23/2023

      Horrible management couldn't deal with an item exchange correctly and called the cops to the store! lol. and while recorded, decided file a WARRANT for my ARREST!!!! JUST LIKE ***** !!!! I GOT TRUMPED TODAY AT [ @BN COM NOOK BOOK AND THINGS OUCH someone never read in the chess sections.... rofl.

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