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Business Profile

Swimming Lessons

British Swim School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for swim classes for me and my granddaughter on Feb. 27, 2023. They put my granddaughter and me in the same class. My granddaughter is 11 years old. Our classes began March 2. I was excited. The first class I was nervous. The classes are half hour. During this half hour the instructor have other students. This was not told to me. I thought I would get one on one instruction. We started out learning how to float, then told to do what they call the shark. The second class was the same and then instructed to do what is called to roll over. I felt rushed and increasingly nervous. One of the instructors named ***** said that it would be better if my granddaughter went to the turtle class. So we changed our time and day. By this time my granddaughter no longer wanted to take lessons. I went to my third class which was instructed by ****. I was not comfortable with her. I did not feel safe. She had me and three other students assigned to her. There are no others in the pool area other then the instructor. Also there was a mother and her two children swimming in the pool that day. I do not feel this is safe and don't feel that I got my money's worth. After that class I became anxious and more nervous about swimming then I ever was. I don't think that I'll ever try again. I cancelled from the school March 25th. The instructor also cancelled the 4th class that same day. I am told that I still have to pay for ****** I explained my reasons for cancelling. I am still expected to pay for ***** even though I did not and will not finish up March. This is a disservice to me and others who have paid money and not received exemplary service. I paid a total of $349.60, breakdown $149.60, for me and $149.60 for my granddaughter, a registration fee of $50. After we switched classes from Thursday nights to Sunday during the day I was charged an additional prorated fee of $25 for me and $25 for my granddaughter, total $50. I am sadden and extremely disappointed.

    Business Response

    Date: 03/30/2023

    British Swim School is a National Franchise.  This complaint is related to the British Swim School franchise in **********, which
    is not affiliated with our ********** franchise. 

British Swim School is NOT a BBB Accredited Business.

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