Complaints

This profile includes complaints for Designer Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Designer Appliances

  280 Main St Bedminster, NJ 07921-4606

  
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  Designer Appliances

  208 Bellevue Ave Montclair, NJ 07043-1821

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Miele counter top coffee maker in November 2024 which cost almost $2,500.00. I immediately was experiencing problem with it. Coffee not hot enough, error codes. I contacted designer appliance and wanted to return it for another and they told me I had to have a service call from Miele approved service center which designer appliance set up. They came out and couldnt answer why coffee was not hot enough and service the unit but then after he serviced the unit we started experiencing other error codes. So we called them again and they set up another service appointment and they came a time and then after that service we started experiencing other errors and now the coffee maker is stuck in a descaling mode for the last fewweeks and we have not been able to make a cup of coffee. I have emailed and called designer appliance numerous times only to be toldthey would get right back to me within 24 hours and they did not. The last phone call to them was last week and they said they would call us back they did not. I had to buy a cheap coffee maker to be able to even make a cup of coffee. They are not resolvingthis problem and I want to return the unit for a full refund. When this started happening, I told them I would even upgrade to another unit and pay the additional cost or exchange this one for the exact one because this mightve been a lemon, but they have ignored my request so now I want a refund back for this coffee maker

  

  Business Response

  Date: 03/18/2025

  We sincerely apologize for the inconvenience you experienced with the coffee maker. As a dealer, we must follow the manufacturers process, which we did in this case. Please know that we had your best interests in mind and were able to get a replacement authorized and delivered on 3/13.
  

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/*****,In December of 2022, I contacted Designer Appliances (via email) to inquire about kitchen appliances for a home renovation. My inquiry related to kitchen appliances worth approximately $30,000. I was provided an invoice for the items. Over the next 3 months, over many emails, the sales representative (****************************) assured me two things - 1) that Designer Appliances will provide an additional discount of $1500 when purchased as a bundle and 2) the company would split the cost associated with the removal and re-assembly for a fridge compressor. The cost of this required process was given to me as $750 and that the cost would be split between myself and the company. I was contacted by a DA to finalize payment and confirm a delivery date. I informed them that the final invoice they had provided was incorrect and that the $1500 discount and the cost of fridge compressor was not split as promised earlier. I was informed that this would not be honored and was informed that the person I had previously been in communications had made inaccurate and false promises to customers and had been fired. Unfortunately, I have no choice but to proceed with the purchase of these items. This is due to multiple reasons. First, the products I am purchasing from them face significant supply chain issues. If I did not proceed with this purchase, my home renovation will be delayed by 9 months. (of note; store misinformed me that all appliances will be delivered in January but did not deliver till March). On multiple occasions - they informed that due to supply chain issues, only they have these products and others competitors do not have these products. They are well aware of supply chain issues and took advantage of this national problem to falsely advertise to the customer and make false promises of discounts and other costs - until it was too late and the customer was in a vulnerable position.

  

  Business Response

  Date: 04/20/2023

  I am sorry to hear if there was confusion or any false promises set.  I went through the history of the order and do not see communication from *** (who is no longer employed by DA) the match the discounts claims.  This is not a product that we are even allowed to discount as per our contract.  We sold to you at the lowest price we can according to Sub-Zero, Wolf and Miele.  As for delayed lead times, unfortunately that is a reality that our industry is still struggling with.  All we can do is provide the current manufacturer ETA's available at the time of purchase.  Unfortunately we have no control over delays in the factories.

  Customer Answer

  Date: 05/03/2023

  
  Complaint: 19636377
  

  I spoke to April at BBB and she suggested that I reach out to you. I disagree with the response provided by the business. They are stating that they are not able to find any correspondence, therefore, I am enclosing the correspondence from the business to me during the entire process along with the issues that I have raised. As I have noted my initial complaint, the issues are two-fold.

   

  1. The first issue is that Designer Appliances (store) engaged in a practice of taking advantage of the national supply chain issues to unfairly engage with vulnerable consumers. The first supporting documentation shows that the Business was fully aware that certain items were significantly backordered nationally but made false promise that these were appliances that they already had in their inventory. After a $15,000 deposit was made as a deposit, the Business informed the consumer of undue delays (3 months). Essentially from January 2023 to March 2023 which resulted in catastrophic construction delays and loss of money for my family.

   

  2. Second, you will see that the Business/Seller engaged in false advertisements and a practice of click and bait. The supporting document will show that the Seller agreed to split the cost of removal/installation of a fridge compressor in half. The charges for this service was quoted as $750 and the agreement as part of the deal was to split this in half (e.g. $375 each Seller and Consumer). In addition, for almost 3 months, the Seller/Designer Appliances also promised to give a $1500 discount (proof attached to the document). I am also forwarding an email from official Sub-Zero stating that the cost of compressor removal is $750. However, at the last minute Designer Appliances misinformed me that the cost was $1500. 

   

  However, two days before the delivery the Seller/Designer Appliances refused to honor this arrangement and left me with a take it or leave it situation. The business was fully aware of the national supply chain issues and was aware the consumer was in a vulnerable situation and could not go to any other store to purchase these items or negotiate with the business. Ultimately, I had no choice but to purchase these appliances with Designer Appliance as going to a competitor was no longer a reasonable option for any consumer given the circumstance.  

   

  I seek your counsel and help in resolving this issue with this business so that myself and other vulnerable consumers are not similarly taken advantage of in the future.

   

  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 05/24/2023

  Again, I do apologize for any misunderstanding but we have done everything we could to fulfill our commitment to you, as well as give you options to cancel and receive a full refund if you were unhappy.  Also, when you refused a delivery for items that you ordered that apparently were not allowed in your building, we did not pass on any fees or question the failed delivery.  We will provide a full refund for the Miele laundry that you were unable to receive delivery of.  

  Customer Answer

  Date: 05/24/2023

  
  Complaint: 19636377
  
  I am rejecting this response because this does not answer any of my complaints. The business strung me along for 3 months with false promises of discounts ($1500 for bundle) and offered to split the cost of compressor removal ($750). This communication has been clearly documented on multiple occasions. Just days before delivery, all these assurances turned out to be false promises and stringing along unsuspecting customers. These products that they are selling are not something that can be quickly purchased from another store so the response of "take or leave it" is highly unprofessional. Multiple references have been made in the email communications that these products are significantly back ordered and will impact construction that has already been delayed due to incorrect information. 

  The response about Miele washer/dryer is a poor attempt to distract and pivot from the core issues that have been raised here. More than a dozen times, I had requested the sales person, the delivery team and the delivery truck person to cover the washer/dryer. Despite this and documentation of this in business records, the delivery people failed to do this very simple request. Please address the first issue, not distract BBB with unrelated issues. 

  The core of this issue is making false promises for 3+ months and then switching at the last minute. There is significant amount of adequate documentation to support this claim. Would urge the business to do the ethical and right thing business practice. 

  Regards,
  
  ***************************, MD

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a MATCHING washer and dryer set from this business. Both units were brand new and immediately started experiencing issues with the washer. I reached out and after several attempts the unit was replaced with a different model with unmatched controls then the dryer that was included with my order. I've been attempting for several months to have the washer replaced back to match the dryer. I was told the unit I received was an updated model and they were no longer able to get the machine with my controls. I was then told they would have to replace the dryer in order to have a matching set and that they would help facilitate with this. I reached out multiple times and had no response. Eventually I was told months later that the rep I was dealing with ********* was on a loa and a supervisor ***** got involved and told me she would help facilitate this. When I ordered the machines I ordered the highest quality models and was told I would have a MATCHING set. They have been pushing this off for several months now which is ridiculous. We are looking for a matching set, whether it be a new washing machine or dryer. Most recently I was told by ***** the supervisor her boss would be contacting me which never happened. Any help for a resolution would be greatly appreciated.

  

  Business Response

  Date: 07/05/2022

  When the customer refused to let the manufacturer provide service we did our best to keep the customer happy by replacing it with a brand new unit. We did let them know that the old unit no longer existed and we would need to provide the newer version.

  Customer Answer

  Date: 07/05/2022

  
  
  Complaint: 17219595
  
  I
  I am rejecting this response because:I was never informed the set would be mismatched. We paid over $4000. For these machines expecting a matching set. I would be willing to take the older model back as well, just requesting 2 functioning, matching units.
  
  
  
  
  Regards,
  
  
  *******************************

  

  Business Response

  Date: 07/26/2022

  We understand the frustration of when something goes wrong with an appliance that was purchased. Unfortunately we do not control the manufacturing end and we truly did our best to get you a new perfectly functioning unit. When you had repeated service issues we took it upon ourselves to replace the unit and it just so happened the unit you purchased had been discontinued. We provided the direct replacement which can be found here--https://www.designerappliances.com/miele-wwh860wcs.html

  Customer Answer

  Date: 07/26/2022

  
  
  Complaint: 17219595
  
  
  I am rejecting this response because:it's still not a matching set. I contacted your office immediately and was dealing direct with ***** for several months. When you pay **** for a washer dryer set it's an obvious expectation that they are a matching set. Please do the right thing and exchange for a matching dryer
  
  
  
  
  Regards,
  
  
  *******************************