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Business Profile

New Auto Parts

Time Auto Parts, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2009 Forester X limited 2.5L stainless steel resonator Muffler Exhaust system kit from ****. It cost $432.45 and was supposed to come with all the correct bolts, and gaskets to properly install the system in my vehicle. As I am not a mechanic, I left everything in the box and brought it to my local body shop. The mechanic informed me that the wrong gaskets were sent and cheap spring bolt kit with bolts that snapped upon 1st tightening. The mechanic supplied correct gaskets and replaced the spring bolt kit to complete the job.I reached out via email asking for a refund for the additional parts that the mechanic needed to supply to complete the exhaust kit installation correctly totalling $75. After 13 back and forth emails of me explaining the same thing and only asking for a refund of the incorrect parts that were sent by **** and they were still unwilling to make their mistake right.Called today 9/1/22, was placed in contact with the same customer service representative who was unhelpful, spoke with her manager who at first would not provide his name and got the same message. Even though they sent the wrong gaskets and cheap spring bolt kit they would only offer 20% refund of the cost of parts that the mechanic needed to supply to correct their mistake.Left a poor review on ****** around 9/5/22. They responded and asked me to call their main number to resolve the situation. Called on 9/6/22. They said the manager stepped away but would call me back. It's now been over a week without a response.

Time Auto Parts, Inc. is NOT a BBB Accredited Business.

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