Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before arriving the **** Miller VW in Bernardsville dealership, over the phone ******************* agreed to buy my vehicle off its lease for $30,000 and that the buyout price was $32,117 and I would be responsible for $2,117 to make up the difference. At 4:35PM on Friday Jan 13, 2023 while sitting in his office finalizing the sale, ************ then stated an additional $500 disposition fee was to be paid. I explained to him that it was my understanding that the disposition fee did not apply since the dealership was buying the vehicle (instead of a lease return). At this point ************ told me that I was incorrect that the disposition fee was being charged however his manager agreed to cover $400 of it, and that I just need to pay an extra $100. Feeling pressured and believing ************ was being truthful and that the deal would not be completed without my agreeing to pay this extra $100, I reluctantly agreed to give the dealership an additional $100 to cover the disposition fee. Final paperwork from VW Credit arrived on 1/17/2023 confirming the dealership was never charged for, nor did a disposition fee apply at all. I feel completely mislead and taken advantage of, especially since I questioned the validity of this charge and was reassured, it was correct. This was completely dishonest and I want the $100 overcharge returned to me immediately. Upon speaking with the general manager, ***********************************- on Jan 20. On a recorded telephone line he acknowledged the overcharge and promised to send me a check for $100 refund, today marks three weeks and it has never arrived. I called three times this week to try to find out what the status was and he will not answer the telephone or call me back..

  Business Response

  Date: 03/08/2023

  We attempted to refund the $100.00 to Mr. *************************** however he disputed the payment on his credit card.

   

  According to our processing company, the case was settled as we didnt dispute the credit.

   

  I hope this will settle the case.