We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Builders

Little Rustic Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

This profile includes complaints for Little Rustic Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Little Rustic Shop has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Table and a bench on 10/7/22. Paid for the table in full. The price was $****** Invoice number :D1348.After completion date kept getting pushed back and back I became fed up. Contact them with a response of the same excuse on the following dates. 2/9/23 5/11/23 5/31/23 6/5/23 7/3/23 9/18/23 10/27/23 11/16/23 11/17/23 12/7/23 1/26/24 3/15/24 lie after lie, This is now theft. They took my ****** and I never received my product.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a table and four stools from this business and the lead time they told me kept getting pushed back then after over a year they sent me an email saying they were going out of business. I filed a dispute with my credit card company like they said and the credit card company said it has been to long to dispute. They haven’t answered emails since. They owe me money and I want my money back

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large farm table in 1/14/2022. It took well over 8 months for it to be delivered(well past the 2-3 month projection). We paid in full plus delivery charges($925). Only having the table 1 month, it started to fall apart. Wood was splitting at the seams as well as the planks. I was told how to fix it myself, which was impossible, I did not have tools to fix the mess. After making a negative google review and going back and forth with them, they agreed to make me a new table top. However, it became excuse after excuse why they could not complete the table top. Lack of workers, covid, other projects to be completed. They would give a date of competition and the date would pass with no word from them, I would have to reach out. I have multiple messages with them via Facebook Messenger. This went on for almost a year and 1/2. Earlier this year(4/24) they blamed my home stating that was the reason for the wood splitting and were afraid it would happen again, so they were going to send me samples of wood. That was never a option earlier or mentioned, and I explained to them 80% of my home is custom furniture and I have never had a problem before. After the last conversation with them, I expressed I should have contacted my credit card earlier as now I have exceeded the time limits. They have since blocked me from social media, will Not take my messages and will not take my messages.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a custom dog crate end of Feb '24 and was given a timeline of 4-6 weeks for completion. Full payment was requested, we ended up giving a 60% deposit via ***** business. On March 18th they said it would be ready the first week of April. On April 11 they said first week of May. On May 6 it was clear they had not begun work on this piece, requesting pictures of our design. On May 13 they said it would be ready next week. On May 20th that said they were in operational crisis and had no update for me. Every time a deadline approached I would reach out for an update and was given some new reason for a delay - other projects, obstacles, operational crisis. I then requested a refund and was told a refund wasn't possible and I should file a dispute through *****. This company is scamming people by taking new orders with no plan to fulfill them and leaving it to ***** to pay people back while they spend our money on who knows what. They should be investigated and shut down.

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We order tables and chairs and a buffet in July of last year. we were told we would receive our order in September/October and never received it. after reaching out to them they told us they were backed up and it would be delivered in January. January rolled around and still nothing. after reaching back out they gave us a hard date for delivery of the week of March 5th. that week came and went with no word. we just received an email yesterday saying that they lost the lease on their building and that they would not be able to fulfill our order and that their Venmo account has been suspended and they can not refund us our money. that we have to go through ***** and put in a dispute. My wife and I just want our money back.

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/15/24 I purchased a 70" TV stand that would be made by Little Rustic Shop and since it was a custom made piece they required payment in full $625 under order # **** and would take approx. 13 to 15 weeks. I started to check progress in April and kept getting its being worked on. In May started to check on progress. On May 13 Tori Garwood, Operations Manager, tells me "targeting completion for end of week". When I called the following week I was told they had operational problems and cannot give me information on the piece. On June 12 I received and email informing me that "Due to unforeseen circumstances and operational crisis we will not be able to fulfill your order. We do not have the ability to refund you due to our account being frozen however we have had customers file a dispute with ***** and receive their money back. If this is the route you choose to go we understand and will accept it we at least have the ability to do that." After 21 weeks this is what I am told. I cannot believe they can do this and not return my money. I would like my money back . Thank you ****** ***********

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered an island from this company on May 24, 2024.It was supposed to be done in a week. They called and said there was abump in the road and it would be ready in 1 week. Called again and said they are waiting for the hardware and it would be done in another week.Today 6/9/2024 I was told they are going bankrupt and there lawyers will be in touch with me. They said they cannot give me my monet back. I payed them $1350.00. I can't believe they didn't know this when I ordered it. Torre said they had a lease for 3-5 years and are being evicted because the owner was sick of waiting for his rent. What can I do. They took my money knowing they could not complete my order.I feel like it was fraud.

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their web site specifically says their chairs are:"hand made" and like "store bought" chairs. I discovered that the chairs are made in various Asian countries--specifically ******** and *****. I called to try to rectify, and they ignored me and stopped taking my calls of answering email.

    • Initial Complaint

      Date:05/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2023 I purchased a kitchen island from Tori at Little Rustic Shop in the amount of $1102.50. The expected delivery was 8-10 weeks (approx the end of February 2024). At this time, I still do not have the kitchen island and the company cannot promise it will ever be completed. The company asked me to pay with Venmo and they will not provide a refund or return the money I sent them on 12/13/2023 at 10:29am. My goal would be to get the item I ordered. If not, my money back. But most importantly, I do not want this to happen to another member of the community.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a table with Little Rustic shop on 8/23/24. We were told it would be ready 3 weeks from date of payment. Gave our $450 deposit. Decided to order 8 chairs to go with table on or around 9/11/24. Was asked to pay in full $1258. We paid it. After 3 additional weeks of waiting, we never heard from them, so we followed up only to find out the dining set was not ready. From that day on, it had been extended date, after extended date, excuse after excuse,horrible lack of communication until we reach out. Each and every time our date is extended. It is now 5/21/24. The last email we received on April 29th said it will be ready in 2-3 weeks. Have not heard from them at all and do not have the table or chairs after 9 months of waiting and now we are exploring recovery options for the $1708 they have of our money and refuse to refund for NO GOOD REASON. When we tried to dispute this transaction, it is clear they are scamming people out of their money. We are so upset and need that money!!!

    Little Rustic Shop is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.