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Business Profile

Furniture Stores

Ashley Furniture Homestore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into store because they offered zero percent financing for 60 months but only for purchase done in store , online was 12 months. But in store I was told they couldn’t offer that because there was a minimum purchase requirement, which the website said nothing about also, throughout the store they had placards on pieces of furniture offering 60 months they refused to abide by their advertising

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sofa a year or so ago. It basically fell apart. It was replaced with an argument The second one has needed repairs 3 times and we are waiting for the company to come again for a repair. Repairman told me this happens all the time. I would like to get a complete refund, let them come get this furniture and I’ll go elsewhere to get my furniture. Please help me with this If you need more info on this I will be able to talk after 1 daily. Thank you

    Business Response

    Date: 01/19/2024

    Good Morning, 
    The technician went to this customer yesterday to look over the right-side facing loveseat and he determined that a new trampoline deck is needed. We called the customer to inform of this but there was no answer, and the voicemail was full. The customer should receive the part within approximately 3-4 weeks and when she does, we will send the technician to complete the repairs. The customer purchased a warranty for repairs and the item is outside of 1 year so we must continue to follow our procedure of repair first. 
    Thank You,
    Lauren

    Customer Answer

    Date: 02/06/2024


    Complaint: ********

    I am rejecting this response because:So they have been out 3 times already. Do you think that’s realistic for new furniture not even A year old. Would u want that for your self   The furniture is junk and they are coming out again. It’s so unacceptable. I don’t understand 



    Regards,

    **** *******

    Business Response

    Date: 02/06/2024

    Good Afternoon,

    As stated previously, we are currently in the customer's 2nd warranty claim. The customer paid for a warranty that entitles her to repairs. The furniture was delivered 4/28/2022 and is outside of the first year. As long as repairs are possible, we will proceed by repairing. This customer has made it clear that they only want replacement but as per the warranty, the furniture will be repaired to an industry standard as mentioned in the warranty.

    Thank you,

    Lauren M

    Customer Answer

    Date: 02/07/2024


    Complaint: ********

    I am rejecting this response because:I am not accepting the decision that Ashley furniture wants to go with. The furniture is complete junk and I don’t want it repaired for the 4 th time.  I don’t think anyone would want furniture repaired that many times and pay the price it cost. It’s so unacceptable. **** *******.



    Regards,

    **** *******

Ashley Furniture Homestore is NOT a BBB Accredited Business.

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