ComplaintsforVision Solar LLC
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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Vision Solar sold my 88 year old mother solar panels, had her get a 20 year loan to pay for them. Told her that she would receive a tax break that never happened. Now, I am trying to sell the house and get in touch with Vision Solar and they are out of business. No way to get in contact to get the panels removed and be refundedInitial Complaint
07/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We purchased solar panels from Vision Solar and now half of the panels aren't working. We can't get anything fixed per our warranty because the company has filed bankruptcy. We had multiple issues with the initial process which we got past. Now we are paying a lot of money for panels that are not working.Initial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Vision solar installed a new roof and then solar panels in January 2022. I am in need of documentation stating that a new roof was added before solar panels were installed. I have been trying to get this information for quite sometime for my home owners insurance company. The contract does not state that a new roof was put on before solar panels were installed. I have been trying to reach Vision Solar since they are the only ones that could provide this important information for me.Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I signed a contract with the company on 8/13/2022, they started working on the panels on 9/13/2022 and the finished on 11/13/2022. The solar panels were financed for *********. This company has since gone out of business. I do not believe that my panels are working the way they should. My electric bill has not gone down and I am not getting the tax break like they have said. I have no way to contact anyone regarding someone coming to look at the panels and have work done. Everything is under warranty for 25 years and I have no way to contact anyone. I want to panels removed and my money back.Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Vision solar owes me TWO refunds in the amount $240. Since they took my money, I have been calling consistently for the past two years since (how long we have had solar). The concierge kept saying the financial department would contact me and that they are backed up with refunds and they will put me on the priority list for refunds. I kept calling and even spoke to the manager of the financial department and still no refund. No turns out this business is longer in business since January 2024. I have to contact my bank and find out the dates exactly to provide the proof of this money being takenInitial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Visin solar no complet su trabajo y estoy pagando un financiamiento por paneles solares y ahora estn siendo investigado y demandado por Fical General *********************** en *********** por ventas injustas y engaosa y violaciones de la ley y no tengo manera de como salir de el financiamiento pagando mes a mes sin que lo paneles solar atan sido conectado adecuadamente por que el town no aprob los paneles y la compaa Sunlight dijo que se responsabilizara por esto y en Mayo 7 de el 2024 me indica que ya ellos no van a resolverme el problema adems estado desde Marzo ********************************* banco Additional Hasta este momento Mayo 2024 hace unos meses me enter que se fueron a quiebra donde no saba que hacer ya que la compaa Sunlight me mantuvo en espera y con respuestas engaosasInitial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Hi,Solar panel has been installed by Vision Solar LLC has partnered with ****************** on March 15 2022.Our roof started leaking after the solar panel installation, we have been following with them, but no response from anybody. we have emailed with all the roof leaking pictures and estimate to fix the roof to ************************************* Please help us to resolve this issue soon. The roof is still leaking, no response from anybody.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I am writing to express my extreme dissatisfaction with the service provided by Vision Solar regarding the installation of my solar panels. Despite considerable time and financial investment on my part, the job was left incomplete, and I find myself in a dire situation with no recourse for resolution.It took Vision Solar almost one and a half years to complete the installation, which is an unacceptable delay by any standard. Despite this prolonged period, the job was not finished satisfactorily. To compound matters, I was charged and required to pay for a service that was not delivered as promised.Now, to exacerbate the situation further, Vision Solar has ceased operations, leaving me stranded with malfunctioning solar panels and no entity willing to take responsibility for fixing, repairing, or monitoring them. This lack of accountability is deeply troubling and highlights the negligent and irresponsible behavior of Vision SolarInitial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We had solar panels installed and were lied to about how much we would pay.Initial Complaint
04/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Vision solar installed my solar panels and took months to activate. Shortly after activation I could not get in touch with anyone from the company. Months later I learned they were bankrupt and now I am faced with a violation citation from my cities code enforcement division because the cables on my panels were not secured properly and are hanging loose and rubbing against the roof which is a fire hazard. I will now be fined $50 dollars a day until I pay for a permit and then hire an electrician to fix.
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Contact Information
501 East Black Horse Pike
Blackwood, NJ 08012
Business hours
Today,8:00 AM - 12:00 AM
| MMonday | 8:00 AM - 12:00 AM |
|---|---|
| TTuesday | 8:00 AM - 12:00 AM |
| WWednesday | 8:00 AM - 12:00 AM |
| ThThursday | 8:00 AM - 12:00 AM |
| FFriday | 8:00 AM - 12:00 AM |
| SaSaturday | 9:00 AM - 12:00 AM |
| SuSunday | Closed |
Customer Complaints Summary
688 total complaints in the last 3 years.
140 complaints closed in the last 12 months.