Business ProfileforBMW of Bloomfield

On June 12th, I took my car to the dealership for an oil change. I arrived at 9:30am and my car was finished at 12:30pm. At 5:51pm the same day, I was on the highway and my car completely shut down on me. I received a message that read "Drivetrain ************ * ************* not in park." I had the car towed back to the dealership around 8:30pm. The next day I was told that it seems the car is having issues starting, and I would need a new motor. I contacted my dad who showed up to the dealership a day later * now the issue was "the car was not getting ************* * it seemed to be a bad timing chain. After a couple of days of "testing" they deemed the car to be inoperable and would cost too much to repair, suggesting it would be best to invest in another car due to the year and the milage. I found it extremely odd that I have never had an issue with my car prior to bringing it into this dealership * a little over 5 hours after getting service, it broke down. While speaking to an advisor, he made it clear, multiple times, that while the car was being serviced, there were cameras running and available to view upon request. My father requested to see video of the service being done to ensure they did the service correctly * they denied it. Claiming that the only video that was available was through a cell phone, which is the video they take to show all of the diagnostics findings. Fast forward to July 9th, I have attempted to contact the dealership multiple times * constantly get redirected to a text messaging service. I informed them I have a tow truck arriving to pick up my car. I was told via text the car would be prepped and ready to go. Upon arrival, there was a car blocking mine * two vehicles preventing the tow from parking. Leaving me to find the owners inside. My car battery was dead * no-one came to assist with a jumpstart it to put it in *******. It had to be manually dragged onto the tow. All while valet stood nearby and watched while texting.