Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave in a trade buyout to this dealership in November for a new car lease with them. They initiated the buyout with Lexus and did not complete it, Lexus reached out to them numerous times over the course of Decemeber and Jan an no one did their due diligence at this dealership to ensure the deal was completed. To this date, my trade is not paid. This is a scam. I emailed and called them yesterday, no emails back. One callback saying they would look into it that was at 5pm yesterday to this point I have heard nothing back today it is not 230pm. Clearly as a customer I am not a priority. I have retained a lawyer.

  Business Response

  Date: 02/21/2025

  Dear Ms **************** sincerely apologize for the delay in processing your ***** payoff. Lynnes initially  sent a payoff check on December 2, 2024 to TFS on your behalf ,*** received this check and sent it back the dealership where it was resent and cashed to fulfill the obligation on your 2022 ***** RX.

  I understand that this has caused you inconvenience, and I want to assure you that we are committed to resolving this issue promptly.
  
  We value your business and would like to work with you to find a solution that is satisfactory to you. If you are available for a call today, it would be my pleasure to discuss a resolution.
  
  Thank you for your patience and understanding.
  
  
  Sincerely,
  ***** *****

   

  Customer Answer

  Date: 02/21/2025

  
  Complaint: 22878563
  
  I am rejecting this response because:

  You all have my phone number and email so the continued messages about wanting to resolve fall short as I have yet to receive a phone call from you.

  I am fully aware of the timeline of what happened. Lynnes sent a check on 12/2, odometer statement was wrong, TFS reached out numerous times for an amendment as this is needed to process the payout via email and phone call. *** even spoke to **** on the 16th of January from your office who said he would handle it and did not. It wasn't until *** reached out to me personally, I had to physically go into the dealership that this was amended, and a new payout check was sent. Unacceptable and pure negligence on not only management but finance as well as I sent ***** ****** and Omis numerous emails and until today 2/21 I have not heard a response nor an apology, why because they clearly and simply do not care about the customer.

  I have submitted a complaint with the Attorney general and MVC on the negligence of this dealership and how the impact on my credit impacts my livelihood and my future ability to rent, finance etc. 

  Regards,
  
  ******** ********

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vehicle within a year since the purchase issues that was promised to be fixed have not. Had the car towed to the company over 3 times. Was told the issue was fixed within two weeks had the same issue each time vehicle was never repaired correctly. Won't approve my loaner request while issue is being resolved lost my job because they keep excessive amounts of time and within a week or two still issue not fixed and vehicle has not be returned or a response explaining what's going on PLEASE HELP ME.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer convinced me to get glass/dent/wheel insurance thru Carcogap. What dealer promised they will fix they will never do. Smallest dents possible and window chip looked too big to them to be covered. I contacted the Carcogap on November 17th with cancelation request and they approved it saying that now dealer has to approve the cancelation and send me a refund. Instead I get charged in November and December, it is two more payments two after the cancelation. In my opinion it is a fraud, they keep charging me for the canceled coverage saying that it takes that long to process the cancelation. At this point I am requesting a full refund I paid for the coverage starting May, 2023 which is $239.84.

  Business Response

  Date: 01/08/2024

  Good morning, We apologize for the delay in your cancellation refund. Check # ***** in the amount of $488.75 was issued and cashed to **** on behalf of ********************* for said cancellation. Please let us know if you have any further inquiries. Best Regards

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle a 2017 Nissan Sentra and have a current warranty on my vehicle and the Nissan DEALERSHIP IN ********** ** on ********************* is trying to charge me ***** dollars to put a transmission on my vehicle and Im an 86 year old elderly man please if you can help with this issue it would be appreciated. I can be reached at the Phone number listed above.

  Business Response

  Date: 11/04/2023

  Good morning,
  
  
  Vehicle is here at our service department.  We are recommending replacing the transmission as per his concern.  As per Nissan there was an extension on the cvt transmission which is extended to 3/30/2024 or ****** miles.  
  Client is out of the extension by mileage, which he currently has 87,852 miles.  Client states that he had work done/transmission replaced at another Nissan service center, which in Nissans database shows a valve assembly replacement on 9/28/2022 at ******* Jordan 
  NIssan.  Any repair that is done carries a 1 year or ****** mile warranty, he is out of the 1 year ***** the repair order at Lynnes was written on 10/16/2023.  This concludes that the vehicle has no warranty on the transmission and or prior repairs from NIssan.  Client
  has not stated to Lynnes' service representative of a 3rd party warranty.
  
  
  Thank you,

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I brought my car to the dealership with a check engine light issue. They did over $3000 comprehensive repair, advising me to keep the car. However, after the repair, it misfired. They initially claimed it needed time to "adjust." They later admitted they caused the misfiring, and was conducting a one time good will in order to fix it but it didn't fully resolve and I called them back letting them know. I was told the misfiring was hazardous and to give it a few days. I did and the misfiring settled but never stopped - I let them know this. However in august because I was traveling and was ill for a few weeks the car was parked and not being driven. When I resume driving In September, the check engine light returned flashing and now they want me to pay an additional $1200 coil and sparks however this repair is only needed because the misfiring was never fixed. This is unfair, as it's not normal wear and tear as they are sucky claiming and it seems like they're avoiding responsibility for an unresolved issue and an issue they caused. A refund or repair is desired

  Business Response

  Date: 09/18/2023

  Good afternoon,
  
  
  For the above client *********************, as of 9/11/2023, client dropped vehicle off to have concerns inspected, and client was also given a loaner vehicle for the duration.  After inspection of the vehicle we have ordered
  parts for the vehicle.  Client was contacted today on 9/18/2023, that we have an estimated completion date of 9/20/2023.  Client said ok. We will contact client if there are any issues and when vehicle is
  completed.
  
  
  Thank you,
  
  
  ***************************

  Customer Answer

  Date: 09/23/2023

  
  Complaint: 20606458
  
  I am disappointed to see that the dealership was once again was not diligent with their work. My name is ********************** not the name listed above and my car is a Nissan Sentra 2011. I have not been contacted by anyone since the last communication not even my service advisor this is after calling 3 days of calling in a row and requesting to speak with a manger. Please kindly respond to my profile and resolve this issue as this continue to be an inconvenience and is decreasing my quality of life. 
  
  Regards,
  
  **********************

  Business Response

  Date: 09/28/2023

  I spoke with **************** on 9/26/2023.  The vehicle did come in initially with a misfire code and other codes present.  All codes were addressed for her except for the misfire code which is still 
  occurring.   As per the conversation with *****************, the service department will take care of the repairs for the misfire.  Expected completion date 9/30/23.

  Customer Answer

  Date: 09/29/2023

  Thank you for giving me a call. To clarify for recording keeping purposes- it was confirmed that the misfire code came as a result of the ************. I thank you for giving me a call and resolving this with a customer first approach. Thank you 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **********************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 7/29/2023 I put down $,7000 on a 2022 ****** Camry. On Sunday 7/30/2023 I wanted to return the vehicle to the price and due to the fact that the blue tooth not working in the car. On Monday 7/31/2023 I called Lynnes Nissan I told them that I wanted to return the vehicle and the reasons why, the sales and the manager told me that I they were already funded by **** of American and that the deal is done. I called **** of American myself, they told me that it was too early and that they did not have my information and they cannot do much because it was through the dealer and not me and even if the dealer did received the funding that the dealer could return the funds and they would cancel my application. I made an appointment with my local ****** Dealer which is *************. ****** called me asking me where did I get this car from and that they ran the vin number no warranty is showing up in the database and something is odd about the vin. ****** then called me back saying the car was reported stolen and that the car must be returned to the auction. I called the Warranty on the paperwork that Lynnes gave me, the warranty company told me that they see I have a warranty with them and that the blue tooth is not covered. This warranty cost $4,000 and non refundable. I checked Lynnes Nissan reviews they are mostly poor. I just want my refund back. Can someone please help me?

  Business Response

  Date: 08/11/2023

  I am going to look into the customer's complaints and come up with a resolution for the issues he is currently having. On first look though, the car fax does not show that this car is a stollen and recovered car.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not believe Lynnes Nissan acted in good faith when they set up the contract for my current vehicle. I had been leasing with them and asked for car options. They told me I was only eligible for my same car. They checked my credit before giving me a quote. Which they said they wouldnt do. They took out a loan without showing the paperwork or interest rates to me. I felt trapped into this deal. Then, when I went to sign, they said they couldnt print and just asked me to sign on a screen. I asked for the paperwork and I noticed some additional fees totally $10,000 additionally. I asked what it was for and they wouldnt answer me. They kept saying. Its fees you know fees. I left confused, but with the car. They told me the contract was binding, and something about no cooling. I felt trapped. Now, ** having issues with them again. I was told I had to go to them for servicing. So Ive called them and one employee has told me I had warranties and emailed them to me. Then when I went to the service department theyre telling me they cant verify my warranties. I cant get a straight answer from them. I just wish that they could either service my car if I paid for the warranties or refund me for the services they are not providing. I just dont want any other customers to experience this type of run around. I just cant get a straight answer from them and dont know where else to turn. I do not feel like Im being treated fairly or that they are doing business in good faith. The service incident happened 6/17 and 6/18 and the contracting occurred in 2022. There is more to detail, but I just wish someone would do something about their practices in selling cars. I am a young woman, so maybe I was just taken advantage of and not taken seriously. I cant say with certainty.

  Business Response

  Date: 06/28/2023

  The customer purchased her leased vehicle and financed it, the customer did not purchase an extended warranty from the dealer at the time of her purchase. If the customer has no copies of her paperwork I can get them for her. All fees and prices are gone over with customers at the time of sale as well as by the bussiness manager before they leave. There would never be an instance of forcing a customer to do something that they didn't want to do 

  Customer Answer

  Date: 06/28/2023

  
  Complaint: 20201677
  
  I am rejecting this response because:
  It is not accurate.

  After submitting this complaint, I spoke with representatives at Lynnes Nissan.
  

  I have my contract and I have the warranties and I showed them to the service department staff, named ******* at the time I had scheduled service. At the time he refused to service my car. 
  
  I showed ******* the warranties that ************************* provided to me, ****** also verbally confirmed my warranties by phone and emailed them to me.

  The following Monday, I spoke with the service manager, *******************, and he confirmed my warranties. He told me to come back, to get my car serviced. When I arrived, the service department staff took my car in again and only changed my oil. They refused to service my tire, even though it is under warranty. ******* told me he would not service my tire and I should go to ********** Before leaving the lot, I called ******************* again, and he came down to speak with ******* in the service department. He refused again to service the car. ******************* told him, I had purchased warranties and they should service my car. ******************* then apologized to me and they replaced the tire on my car. 

  Im relieved my car was finally serviced, but will not be looking to do business with Lynnes Nissan of Bloomfield.

  I am not sure who responded to the BBB from Lynnes Nissan, but they did not investigate my situation and provide accurate facts. 
  

  Id recommend someone look into their service records. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle 11/10/2021 after my previous vehicle was flooded by hurricane *****. I was Approached by ******* the sales women. I came in with intentions on seeing a CRV that was for sale for 12k she told me she had a better option for me and asked what my price range would be . I let Her know it was *** $500 and I was Willing to put down $1500. Its sad that she took all this information as I sit with my 3 month old baby in desperate need of a car and sold me a terrible car. Not only did she come back and tell me she had a 2018 that she can get me for $495. She said she was able to stretch out the Loan to 84 months and ID be able to refinance later within a year for an even lower price. As a female with no car buying experience I was deceived and looked at as a number rather than a person. If I come In looking for a 12k car because i wanted low payments why would you let me sign a car for 30k when there were other options at hand. She not only sold me an over priced vehicle because the wholesale value was only 23k but it also Is not even a base model . There had to be cheaper cars on site. Now 18 months later my car is buried in negative equity and I cant get any bank to refinance my loan. Especially with my growing family . I have 4 kids that no longer fit in this vehicle and I cant Even trade it in Without my new loan being $900+

  Business Response

  Date: 04/17/2023

  The customer purchased the vehicle from the dealership 18 months ago, when car values were much higher than they currently are. The customer has also put about ****** miles on the car since the time of purchase. The dealership has no control over market values of pre -owned cars values. Since the vehicle is now got almost ****** miles on it, that also affects the book value of the vehicle. The sale price of the vehicle at the time of sale was discounted to meet the customer's monthly payment budget. All prices and figures were explained to the customer at the time of sale.

  Customer Answer

  Date: 04/17/2023

  
  Complaint: 19869564
  
  I am rejecting this response because:
  They stated they gave me a discount to meet my monthly payment price. I would Like to see the discount that was given at time of purchase. Also in response to what they have said I would Like to add that 5 months after the purchase of that vehicle the car value had already dropped to 15k the 18 months that I had If as well as the 18k miles that were added on it have Nothing to do with it since the price had a significant decrease in value right after purchase . 

  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my truck in for a simple brake line replacement .i was told by the service rep that the mechanic advised him that all 4 of my brake calipers were seized.i replied how when I drove the truck to you guys with no problem.service replies your vehicle is ready .i go to the shop around closing time and was waiting for them to bring out my truck I was wondering why they are taking so long to bring it out and I could hear that they kept reconfirm my truck very high a lot of times to bring it out .i got into my truck the brake pedal went to the floor I went to a speak to the service rep he was gone for the day due to closing time .drove carefully back to work with barely no brakes and parked my truck head in at work .when I got off work got into my truck I put it in reverse to back out of the parking spot my truck didnt move .i said what the h*** is going on I turned my truck back off and turned it back on to maybe reset what ever is going on the same thing .i tried that few more times nothing it left me Erving my truck in slot u can feel the truck starting to move backwards then boom it slams into gear and back up .i was so angry I called the dealer the next day to speak to the service rep he was off that day so I left a message for the manager to give me a call .after two days of calling he finally calls me back .I explained everything what happened.and he said he will call me back after speaking to the mechanic also said that the brake line has nothin to do with the transmission witch is correct but some one had to force my truck into reverse while moving forward to mess the trans up .i told the manager I brought the car new from that dealer and Im the only owner and service my truck up to date had no problems he denied what I was saying .so he calls me back few hours later with the mechanic.the mechanic didnt know I was a mechanic until I started telling him there is no way all 4 of my break calipers were seized .

  Business Response

  Date: 08/31/2022

  ****** brought in vehicle which is a 2008 Nissan Titan with ******* miles. ****** requested brake lines to be replaced, tech replaced brake lines and noticed one broken bleeder valve on one caliper and two other calipers had frozen bleeder valves. Service advisor, advised client on the tech's findings and recommended replacing all four calipers. ****** declined. ****** is now stating that there is a transmission issue, which we were never asked to check and nor did the brake line job that we performed affected the transmision.

  Customer Answer

  Date: 08/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a CERTIFIED 2018 Nissan Sentra from this dealership in April 5, 2022. We were only given one key for the car at this time. Our salesmans name was *************************. Being this car was for my 17 year old son, I needed a 2nd key. I made an appt at a local Nissan dealership (Neillson Nissan, ********, **) for another key to be made. Upon looking up the *** of my car, he told me that since this was a certified car, we should have received 2 keys at the time of delivery. He suggested I contact the dealership we bought the car from to see if they would make or reimburse me if I had the key made there. I immediately called the Nissan City, got the run around but was finally able to speak to the General Manager, *****************************. He informed me and Ill quote him that in a perfect world I would have received 2 keys. After much back and forth, he agreed to refund me, but would not put anything in writing. He assured me I had his word and he doesnt do business like that. I had the key made at the other dealership, and scanned and emailed him the receipts per his direction. A week or two passed and I contacted him again to follow up, he emailed me back saying that checks were being cut and would be sent out the next day. To date I have not received anything and would like to get the agreed upon refund that the General Manager agreed too. I have copies of emails and receipted if needed. Thank you.

  Business Response

  Date: 08/20/2022

  The check has been made for the customer's refund to reimburse her for the cost of the key and has been mailed out to the customer 

  Customer Answer

  Date: 08/27/2022

  
  Complaint: 17743714
  
  I am rejecting this response because:
  I have not received the check one week later.  This is the 2nd time I have been told a check has been cut and nothing comes in the mail.
  
  
  Regards,
  
  ***********************