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Business Profile

Collections Agencies

Certified Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Certified Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Certified Solutions has 2 locations, listed below.

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    • Certified Solutions

      69 Readington Rd Branchburg, NJ 08876-3557

    • Certified Solutions

      PO Box 336 Raritan, NJ 08869-0336

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to close on a house in two days and this collection is showing up on my credit report as a negitive item and hurting my score the debt in question has been paid and i,am want it to be removed from my credit report with all agencies the only reason debt was not paid is because I moved from ********** to ********** and there was a big delay in me getting my mail I would appreciate your help and assistance with this matter.

      Business Response

      Date: 08/05/2024

      Certified has never reported this item to any credit reporting agency.

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive just received a notice of collections from a medical account that was paid in full in December of 2022. I would like this collections agency to acknowledge there is a zero balance and this is not a valid debt.

      Business Response

      Date: 06/02/2023

      We have investigated the consumers dispute and confirmed the account balance with the Original Creditor on both 5/24/23 and 6/1/23. Validation of the debt confirming the account balance is correct was also mailed to the consumer directly on 5/24/23. This account remains open and due for the verified amount of $25 confirmed by the Original Creditor as of 6/1/2023. 

      Customer Answer

      Date: 06/02/2023


      Complaint: 20122414

      I am rejecting this response because:

       

      The debt was paid in full and the original bill was marked as paid in full with the final payment of $200 on 12/19/22. We selected the option to pay the bill in full at that time and $200 is what populated as the final payment.

      This is fraud to try to extort additional monies via a new collections agency nearly 6 months after we were advised the debt was paid in full (and there was no further contact or attempts by the previous agency to advise that they made a billing error or any additional amount was due) after we paid the balance in full with the $200 payment on 12/19/22.

      Please change my account back to paid in full status or I will file a complaint with NJs OAG.


      Regards,

      *************************

    Certified Solutions is NOT a BBB Accredited Business.

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