ComplaintsforDrivestyle Paving and Masonry LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of 1st Contract: 5/6/23 Amount: $8,500.00 2nd Contract: 5/26/23 + $2,000.00 TOTAL COST / PAID IN FULL $10,500.00 Build new retaining wall on left side of driveway, power wash, re-sand with polymeric sand front and back patio and all walls and wet look sealer.Dispute: power wash, polymeric sand and sealer was all done on the same day, pavers was not dry completely before the sealer was added and retained moisture due to not giving it some hrs (24), to dry well which caused the pavers to stain and peel, power wash was not done correctly which didnt remove the old polymeric sand and ****, pavers were not cleaned well and left sand residue with the sealer on pavers.Notified the contractor immediately by phone, was supposed to show up in two occasions and canceled until finally the contractor came to look at the pavers and said that he didnt see any problem with the pavers and was disrespectful to my wife and I using foul language, he then called and spoke to his supplier, **** from ****************** Supply in **********, ** ***** phn# ************, who came and looked at the pavers and immediately said that the job was not done correctly because they had to wait at least 24hrs for the pavers and sand to dry completely before adding the polymeric sealer, he left and called me and said that he had spoken with the contractor and told him that it needs to be fixed and he also said that he called the sealer company and explained to them the problem and the sealer company also agreed that the cause of the stains is because they applied the sealer when the pavers were still with moisture from the power wash.According to **** the supplier the contractor told him that he was going to take care of it and its been almost a month that we have been waiting for him to resolve and fix our problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.