We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Jersey Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/2022 I paid Jersey Dental of Burlington $500 to start the process of getting braces for my son. I signed an 18 month agreement and instead of making monthly payments, I paid the rest of what was due in full in the amount of $2667 on 1/2023. The doctor decided to retire suddenly and my son's last appointment was 8/25/23. They couldn't find another doctor to take over and so I was forced to find another orthodontist. From 11/2023 until 6/2024 I called the office often to try to get a refund for the amount of $1481.64 for services not rendered. There was no direct number for billing so I had to go through the lady at the dental office. She would relay my messages, but when I called back there was never a resolution. Finally after months they only wanted to give me a portion of what was owned and I disagreed. I emailed the agreement and explained in detail why $1481.64 was owned back to me. They never paid and in June 2024 when I called again I was told the business was sold. I tried to submit disputes through *** and the **** **** I used but was denied because of the time that had passed. If I had done monthly payments I would have paid a total of $1685.36 for services received, not $3167. He only received 8 months of treatment out of the 18 months that the contract stated. I gave them nearly 3 months to find another doctor and spent an additional 7 months going back and forth with no resolution. I am seeking a refund of $1481.64.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have previously sent a letter to: The Jersey Dental Group, ****** ***** ****** ****** , **** *** ******* *********** ** ***** on November 8, 2023. I have still been receiving billing requests with no contact to me or the correct agency for this issue. I was seen by the ****** ***** ****** ****** on September 7, 2022. I have expended all attempts since 1st being notified beginning in June 2023 to stop receiving billing payment requests in the amount of $197.10. This treatment was performed under The Department of Veteran’s Affairs (DVA) Community Care Network. I am not the responsible party as the Veteran. Please refer to your Veterans Care Agreement (VCA) for Community Care to review the information for proper claims procedures. It is regrettable that the office did not file the claim properly under the timely filing requirements of the Authorized Care (38 U.S.C. §1703) in which the deadline is 180 days from the date of treatment. I would also like to provide information to contact Optum for further information on how this can possibly be corrected or appealed to receive payment. ***** ****** 1 can be contacted at **************. Here is my account information, along with the referral number for care: Account Number* ******** Payment ID: ***************** Community Care Referral number: ************ Dental claims are required to be sent to: Logistics Health, Inc. ATTN: VA CCN Claim* *** ***** *** ** ** ****** ** ***** Secure Fax: ************ (Specify VA CCN on fax) Current information for claims filing can be found at: ***********************************************************asp I ask that you please cease all future requests for payment to me, the Veteran, I have spent countless hours contacting all parties for resolution. Please reference******************************************************asp or feel free to contact ****** ****** * at ************** for further assistance on the claim to your office and cease sending billing to me, the veteran.

  • Initial Complaint

    Date:12/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It started when the Jersey Dental Group of Burlington performed a service I did not authorize and they tried to charge me more than the price defined in the agreed upon dental plan. In addition, the dentist and dental assistant were arguing with each other while performing surgery on my mouth. I left without owing and additional money. They scheduled another appointment but before I can back for the appointment and called them to tell them I will no longer use them for dental services. I called a new dentist office and they contacted Jersey Dental Group to get dental history. During the call, an employee of the Jersey Dental Group named ****, who I believe is the Manager, told the person from the new office that I refused to pay on a bill that didnt even exist and owed money that I did not. The person called me back and told me about the incident. I will also filing a complaint with HIPAA for a Willful Negligence.

  • Initial Complaint

    Date:08/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refused to assign me another dentist when my Dentist quit in the process of Invisalign treatment. Appointment finally scheduled for consult to continue treatment. ***** the receptionist called stating June 2022 I would have to pay ***** upfront she stated I only put down ***** when I asked for itemized statement she then said I did pay *****. She cancelled my appointment said the office manager would call me regarding statement. **** called ***** requesting to speak to manager she was not in and would return my call. 8/4/22 11am called ***** answered asked to speak to ***** she was not in. Asked for corporates telephone number ***** stated they don't have that information everything has to go through the office manager.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an appointment on April 5th. Everything went smoothly. I gave them my insurance information as well as ID. a couple weeks later I got a **** from them. I called my insurance to see how much they would cover and they said Jersey dental has to submit a claim and they have yet to do so. I called jersey dental on numerous occasions. Every time I called, the front desk said I will have the billing department call you back Ive called at least 5 times and left a voicemail trying to get a hold of the billing department but still no call back. I got a letter saying final notice and the charges will go to a collection agency. I shouldnt have to pay $339 for what I know my insurance will cover but jersey dental refuses to do one simple thing and submit a claim to my insurance.

Jersey Dental Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.