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Business Profile

New Car Dealers

City Auto Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a oil change at this dealer for a trip to Ga I was taking an when I reached my destination my car had oil running out all in the ground, no oil on the stick, no oil light came on. Called the dealer in ******** ** they gave me no assistance I had to call to tow truck an have it towed to the ******** dealer. I called the dealer in ** an told them of the issue after they had just serviced the car. An they said to have the car looked at by a mechanic at a shop. An the gentleman ***** said theres no way I could have drive that far an I must have hit something, I told him I didnt hit nothing an this is the second time after a oil change the car has done this an the first time was at the ******** dealer in Sept last year after they changed the oil an did the service so there is a problem obviously with these oil changes the dealers are found, So I had it taken to the ******** jeep dealer I called the ******** dealer the next day an was told the ** dealer over tighten the oil filter an it cracked the oil filter housing.I had to find my own rental car got no help from either dealer. I called ** dealer an told them what the problem was that I was told an he said no one from that dealer has called him.So he said for me to call them back an I said no you need to call an find out just what they told me. So he (*****) calls ******** an talked to **** an **** tells him they havent even looked at my car get, within 2 hrs after that call now **** is calling saying my car is done an they did a oil change an I owe them ***** for a oil change. My car wasnt there for a oil change it was there because it broke down an was running with no oil an they told me my dealer missed up an over tighten filter no my question to them was well how much oil was left in the car when you changed it an they said they didnt know, I asked then what kind of damage has been caused by running with no Oil or very little oil, *** gun no answer then I ask will it make it back to ** they

City Auto Park is NOT a BBB Accredited Business.

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