ComplaintsforCity Auto Park

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Had a oil change at this dealer for a trip to Ga I was taking an when I reached my destination my car had oil running out all in the ground, no oil on the stick, no oil light came on. Called the dealer in ******** ** they gave me no assistance I had to call to tow truck an have it towed to the ******** dealer. I called the dealer in ** an told them of the issue after they had just serviced the car. An they said to have the car looked at by a mechanic at a shop. An the gentleman ***** said theres no way I could have drive that far an I must have hit something, I told him I didnt hit nothing an this is the second time after a oil change the car has done this an the first time was at the ******** dealer in Sept last year after they changed the oil an did the service so there is a problem obviously with these oil changes the dealers are found, So I had it taken to the ******** jeep dealer I called the ******** dealer the next day an was told the ** dealer over tighten the oil filter an it cracked the oil filter housing.I had to find my own rental car got no help from either dealer. I called ** dealer an told them what the problem was that I was told an he said no one from that dealer has called him.So he said for me to call them back an I said no you need to call an find out just what they told me. So he (*****) calls ******** an talked to **** an **** tells him they havent even looked at my car get, within 2 hrs after that call now **** is calling saying my car is done an they did a oil change an I owe them ***** for a oil change. My car wasnt there for a oil change it was there because it broke down an was running with no oil an they told me my dealer missed up an over tighten filter no my question to them was well how much oil was left in the car when you changed it an they said they didnt know, I asked then what kind of damage has been caused by running with no Oil or very little oil, *** gun no answer then I ask will it make it back to ** they

• Initial Complaint

  10/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I have a 2018 Dodge Charger GT AWD. The veh has approx 60k miles. A few months ago the radio screen started delaminating and with that came a variety of issues such as screen freezing, Uconnect not working, and more. I have extended warranty but dodge advised me it would not be covered since it is cosmetic. I am very upset with the whole situation as I do not see how the issue is just cosmetic when the delaminating screen is causing a series of issues to the system. And now they want me to pay close to $800 for replacement of the radio. This veh is only 2018, why is the screen delaminating ? And how is this cosmetic considering this is not from wear and tear

  Business response

  10/20/2021

  The vehicle is a 2018 and the odometer is ****** miles over covered warranty.

   

  ***** (Dodge City)

  Customer response

  10/20/2021

  
  Complaint: 16012248
  
  I am rejecting this response because:
    I have extended warranty and instead of advising them that the radio is causing malfunction and freezes on camera / you guys only told them its delaminating which shouldnt even be happening on a 2018

   

  this ia not just a cosmetic issue why am I paying out of pocket for an issue that is not considered cosmetic in no way shape or form.. 
  
  
  Regards,
  
  *****************************

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/25/2021 I visited City Hyundai where I was assisted by a sales agent name Rob. I was sold a 2015 ******** CLA 250. Within 24 hours I noticed an issue with the car. There is a bad gas smell in the car after the car was driven for some time which eventually went away. The smell was even worse the next morning when I started the car in the morning on 9/26. Again after driving the car for several miles after starting it the smell went away. I contacted the sales agent who assisted with my purchase and advised him I do not want this car because there is an issue with it. He advised me to bring the car in. I left the car with the service team who called me and stated they had changed the filters and that should have solved the problem. This did not solve the problem. I was told my loan was funded on 9/27 and I could only trade in which was not true. The car is still having the gas leak/smell issue. I was told I would be called on 9/29 by the service tech and I was not called.

  Business response

  10/05/2021

  Response:

  I JUST RECEIVED THIS LETTER FROM YOU @3:41pm AFTER RESEARCHING THIS CUSTOMER I FIND THAT SHE BROUGHT HER *** INTO HYUNDAI THIS MORNING. SHE TOLD THE ADVISOR SHE SMELLED OIL IN THE *** AND IT HAD TO SIT OVERNIGHT INORDER TO SMELL IT. THE ADVISOR GAVE HER A LOANER AND TOLD HER HE WOULD GIVE HER A CALL TOMORROW AFTER HE CHECKED THE VEHICLE OUT IN THE MORNING. I AM NOT SURE WHY SHE FILLED IN THIS COMPLAINT.

  Sent on: 10/4/2021 3:44:14 PM

  Sent by: 159.100.164.63

  Customer response

  10/06/2021

  
  Complaint: 15921489
  
  I am rejecting this response because: You stated you do not understand why I submitted a complaint to the BBB WELL as of 10/5/2021, I have yet to speak to a manager from the sales department who I have been told by the sales rep, the finance department rep and the service department manager is the only person who can okay any remedy to my issue. I was originally approved for a 2019 Hyundai Sonata with ****** miles on 9/24.  on 9/25/2021 I when I returned to finalize everything I was told by rob that the sales manager said they could drop the price of the 2015 **** that I said was nice because it had been on the lot for a while and the longer it sits on the lot the more they have to pay for insurance so they were willing to drop the price to get it sold. I purchased the car that day 9/25/21. Since then, the morning of 9/26/2021 when I started the vehicle it had a sickening gas smell inside which did not go way until I drove the vehicle a few miles.  Your dealership was closed on Sunday 9/26/21 therefore I had to wait until 9/27/21 to contact the sales rep *** about the issue, he advised me to bring it in.  Your sales reps gave me the run around when I stated I did not want this vehicle because it had mechanical issues that you all did not disclose to me. I was sold the vehicle under the pretenses that the vehicle was without mechanical defect. In ***s words "I was getting a solid vehicle".  During the purchasing process when I was apprehensive about the decision to purchase an older ******** **** *** went as far as to tell me he has only ever owned ******** and that is what his sons own, sent me photos of the **** his son owns and even called one of the sales managers on the phone who said he would defiantly purchase a ******** over a Hyundai.  The first time I  brought the car back I was told the only way I could get into another car would be to use the car I just purchased 48 hours prior as a trade in and try to get a loan large enough to cover the negative equity I would have from the original loan because my original loan had already been paid out. I knew this was a lie because I have been though the car purchasing process before and have an understanding of the finance side of the process. But just to be sure I called the finance company who confirmed the loan had not been paid as of yet. On that same day I after explaining what I experienced and what my concerns were I was told by one of your sales reps and whoever the guy is that sits at managers desk in the corner that the service department *** have dropped the ball and not changed the filters and they apologize for that and they would get it taken care of and that should resolve the issue. I was assured someone would call me at 9 am when everyone came in and that never happened.  I waited and called at 12 and spoke with **** who advised that he drove the car didn't smell the gas smell and that they had changed the filters as advised by the sales team.  I came got the car and the next morning BOOM, same issue. On this day is when I contacted the BBB with my complaint.  I advised **** I didn't want the vehicle because I was concerned with current mechanical issue that you all couldn't seem to find or resolve and the possibility of other mechanical issues that *** be there that you all don't know of.  He stated he understood what I was saying, he didn't understand why I wasn't just put into another vehicle and that the car actually needs to go to ******** **** because they are not equipped to diagnose issues with that type of car because they specialize in Hyundai. I advised I was not going to take responsibility for that because I had just purchased the car only a few days ago and its been presenting this issue from day one.  On 9/30 I received an email from Ms **************** asking me to contact the lender to do a welcome call.  I called them and they advised me the loan had been returned to the dealership.  I emailed ******************* back on 9/30 explaining my issue that i was having with the mechanical issues and advised what the lender stated and she sent a return email asking me to call her. I called her immediately and left her a voicemail. I then emailed her again advising that I called left a message and provided her with my number to give me a call.  I did not hear from her again until 10/4/21.  I returned to the dealership on 10/1 and spoke with **** (who is awesome by the way) who advised the car needs to go to ******** and that they could take another look but at this point they didn't know how to remedy the issue and the only person who could authorize putting me in another car or sending the car to ******** for diagnostic and repair was the sales manager and he did not understand why no one from sales has contacted me to remedy this issue.  He stated he could keep the car over night and consult with sales as to if they would approve and cover the cost of sending the car to the manufacturer for diagnostics. I advised I was going out of town and would need a loaner vehicle, he stated he did not have any at the time, that he did not see any leaks so he believed the car was safe to drive a far distance and to bring the car in on Monday 10/4 and he would be able to give me a loaner vehicle. I came in the morning of 10/4 which is what you were referring to in your response, spoke with **** again because during my trip another mechanical issue was presented, this time its the transmission. He said OMG I am so sorry you are going through this, he gave me a loaner vehicle and stated he will see what he can do. I advised him at this point I really don't want this vehicle it has to many mechanical issues and he stated he understood and now we are seeing why the previous owner traded the car in. On that same day is when I spoke with ******************* again who called to get clarification as to what the issue was and to discuss a possible remedy and who also stated she would have to speak with a sales manager because she does not have the authority to remedy the issue she is just trying to help get it resolved. She asked if they could get the car to ******** and fix the vehicle would I be okay with keeping the vehicle and contacting the lander back to proceed with the loan. I advised I am concerned with all of the mechanical issues with the vehicle and being sold a vehicle that obviously was not thoroughly checked before selling it to someone or sent to ******** to be checked before selling it to someone.  I would need all mechanical issues corrected and ******** to okay that there are no further issues or issues that *** arise in the next few months that they can foresee, basically give the car a clean **** of health.  If that cant be done I want to be placed in a comparable vehicle. She stated she understood and felt where I was coming from and would speak with the sales manager.   I got a call from **** yesterday advising me he drove the car and didn't smell the gas but that doesn't mean there isn't an issue and that he was able to feel the transmission issue i was talking about. He stated it *** be a issue with a program update needed for the trans but he wasn't sure.  He said the car will be going to ******** and I can stay in the loaner until things are remedied.  I said okay.   

   

  So why did i file the complaint you ask? The extremely poor customer service from your sales department, Thank God for **** and ******************** they saved this experience from going from super bad to extremely bad. The fact that you sold a vehicle to a customer without properly and fully checking to make sure the car was mechanically sound. If your service department did not have the ability to fully check this car due to it being a ******** and they specialize in Hyundai, it should have been sent to ******** to be checked before selling it to a customer. I was like you were given the vehicle as a trade in saw there were no obvious leaks or lights on and put it on the lot to sell it.  Did you even do the basics and change the fluids, filters, plugs and belts? Doesn't seem like it if your staff said, we are gonna change the filters & that should fix the issue!  I was lied to by your sales team and told by *** that the loan had already been paid out when it wasn't this was verified by my call to the lender on the same day I initially brought the car back to you all.  Then I was told by another sales rep that the issue was the cabin filter and that replacing that would fix the issue and that service dropped the ball and as of today 10/6/2021 7:30am I have yet to be called, emailed, texted or anything by a sales manager to address, acknowledge or even apologize for this mess. 

   

  So now I hope you understand WHY and WHEN I submitted my complaint with the BBB.  At this point I don't even want the car. It has transmission issues which causes the car to accelerate faster and quicker than it should which is dangerous! A gas smell issue which is super scary and no one can tell me why its happening or where its coming from or can seem to smell when they car is at Hyundai but everyone in my home has smelled it and I have experienced the headache from the smell. The car needs to be FULLY REPAIRED or I want a new car that is comparable to this vehicle. 

   

  P.S Hire more people like **** and *******************, they seem to actually take their job serious and understand the importance of customer service when you are selling a product that costs customers thousands of dollars. 
  
  
  Regards,
  
  *************************

  Business response

  10/20/2021

  Vehicle went to ******** ********** to be check out.  They found nothing wrong with the vehicle.  We took the car back and unwound the deal.

   

  ***** (Hyundai City

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩