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Business Profile

Wheelchair Ramps

Handi-Lift, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Handi-Lift has been contracted to provide and install a lift to replace an existing obsolete lift for our non-profit (a church).The installation has been exceedingly long, but that is not this particular complaint.This complaint is that their communication is unacceptable. They do not return phone calls or emails. They do not schedule the work that needs to be ******* particular, last week Amel told me they would return to complete work this morning, 1/14/25. No one showed. This is not the first time.We are a non-profit without staff. It is a burden to have to chase them to do the work. It is rude and unprofessional to not communicate.

    Business Response

    Date: 01/24/2025

    We are scheduling the final visit for next week, this should be resolved next week, Amel Parcic is in contact with the customer.

     

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this business to install and sign off an *** handicap lift. They took our money and havent responded to emails or phone calls since. This is causing us major hardship and need them to complete the job.

    Business Response

    Date: 10/07/2024

    This is an ongoing project with an upcoming inspection by ***. Customers issues will be addressed and we will respond to emails and calls. This project is billed and paid to 90% of the contract

    Customer Answer

    Date: 10/07/2024


    Complaint: 22345717

    I am rejecting this response because: They are not responding to phone calls nor are they communicating with us. We've requested a new inspection for over a month without a response from them. 

    They never sent us confirmation an inspection was requested from ***. It typically takes 1-2 weeks to receive a date.... It has been over 5 weeks since we requested the inspection. 




    Regards,

    *** **********

    Business Response

    Date: 10/24/2024

    At this point we have a date for the inspection from the city of *********
    It is scheduled for 11/15/2024.
    The previous failed inspection, which was due to building issues and delay in rescheduling is what the customer is upset about.
    But this is the earliest date available from the DOB.
    We have already communicated this with the customer, and there is no further action available to us to move the inspection date which is set by the city of ********.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a Stairlift in my house. They were supposed to bring two they only brought one and one is $600 deposit per Stairlift I gave them $800 balance is only $400. They took 800 $ 400$ more than they were supposed to out of my account. for balance I tried to contact accounting. No one answers the phone. I tried to contact the manager. He hasnt called me back.

    Business Response

    Date: 05/31/2024

    This matter is resolved.

    The return credit did not immediately show on the customers credit card account.

    We returned the customers voicemail, and explained the delay.

Handi-Lift, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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