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Business Profile

Vitamins and Supplements

HiLife Vitamins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Half of the products arrived damaged and leaking contents. I emailed images, as instructed, to obtain a refund. Now no one answers the phone, all voicemail message boxes are full, and no one has emailed about my complaint.

    Business Response

    Date: 08/05/2022

    Hi Karen,

    We have issued you refund as requested. Hopefully you can sleep at night now.

    Thanks,

    Customer Answer

    Date: 08/18/2022

    ********** ********

    I am rejecting this response because:

    The refund was about $20 less than I had figured, which is fine. It was the unprofessional response — calling me a “Karen” (which is a sexist pejorative) and the sarcastic, “Hopefully you can sleep at night now” message sent to us — that I objected to.

    Please make my comments public. People should know this is how the owner of this company responds to customers who request a refund for damaged products — after not replying to emails, telephone calls or voicemail messages.

    Thank you for following up.


    Regards,

HiLife Vitamins is NOT a BBB Accredited Business.

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