Business Profile
Insurance Claims Processing
ARC Claims ManagementReviews
Customer Review Ratings
1.06/5 stars
Average of 141 Customer Reviews
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Review fromKELLY D
Date: 04/22/2025
1 starIn January ***************************************************** that the new employee, 1st day on the job that was driving, backed over my entire mailbox breaking the post at ground level. Driver handed me a napkin with claim info on it and ARC phone number and informed me that he took pictures. i contacted ARC and after many messages that were left and no return call i finally got in contact with them after multiple multiple calls. They ended up denying the claim as i did not have pictures even though the driver who called in the claim did.called again today to speak with a supervisor...got their voicemail again. they are horrible! Just because i did not have pictures doesn't mean it didn't happen and ****** should cover the expenses. i have read the other reviews, so to ARC claims. My phone number is on my claim. Call me. Do not send an email.Review fromDouglas S
Date: 04/21/2025
1 starDouglas S
Date: 04/21/2025
Worst company ever! Amazon driver, who works for Black Nile Logistics backed into my farm gate, destroying my post, gate, and fencing in February. Sent them a quote to repair and replace everything, with a response of they will only pay about 70%. You cannot speak to a live person, email only and you do not get answers. You ask them for more details in their quote, which is supposed to be base on your area and scope of work based on photos only. 3 months in and all i get is that its under Management review!I wish we can put 0 stars!ARC Claims Management
Date: 04/22/2025
A settlement offer was sent to the claimant today - see below. Dear ******* *****,We have completed the attached appraisal of damage to your property in the amount of $1,162.02. If you are in agreement to conclude your claim in this amount, please sign the release using the link below and reply to this email with your preferred method of payment: Amazon Gift Card, eCheck or paper check via **** mail (please note that paper check takes up to 15 business days for delivery). Please also verify the email or mailing address where you would like the payment to be sent. Once received, we will issue payment within 24 *********** Here All best regards,ARC Claims TeamReview fromMark A
Date: 04/21/2025
1 starOn 2/7/25 an Amazon driver backed up into my basketball hoop breaking the rim and backboard. The driver pulled out with the hoop stuck to his truck pulling out the base. I filed the report on 2/7/25 and received a claim number. After the initial response with my claim number I have emailed several times following up and left multiple voice mails as well with no replies to date. I filed video and pictures of the event but it seems my claim is being ignored.Review fromAllison S
Date: 04/11/2025
1 starAllison S
Date: 04/11/2025
12-4-24 Driver ran over my landscape lights while backing down my driveway. I provided clear evidence: photos of the damage, video of the incident, and a detailed list of replacement items and labor. I filed the claim in January 2025 with a total cost of $340.98. They responded end of March 2025, offering only $334.93with no explanation for the deduction.Since then, I rechecked the replacement costs (as of April 2025), and the total has actually gone up to $346.98. Despite this, they still refused to pay even the original amount. When I asked why, I received no clear answer and was met with rude and dismissive responses.Extremely unprofessional experience. I provided all the necessary proof and was treated poorly throughout the process.ARC Claims Management
Date: 04/12/2025
I have contacted the claimant and asked if an additional $12.05 would resolve the claim.Review fromJohn T
Date: 04/06/2025
1 starJohn T
Date: 04/06/2025
I had the worst experience trying to get compensation after the driver of an Amazon delivery truck accidentally broke the front window of my house. His truck was stuck on the ice in front of my house, and he floored his truck's accelerator which shot gravel at my front window and broke it. My wife was at home at the time, heard the loud bang of the glass breaking, and (a) took a picture of the license plate, engaged in dialogue with the driver who acknowledge he broke the window, and (c) provided video evidence from our security cameras of the incident. All of this data was uploaded to ARC shortly after the incident. Aside from exceptionally poor to non-existent communication, despite my numerous emails and phone calls, they eventually denied the claim. They did not provide a reason, so I escalated the case. It was very difficult to get any information from ARC on how to escalate our case. I was sent on a wild goose ****** Eventually I did get hold of someone on their escalation team, and they were very helpful. After offering to have my neighbor talk to them, who also witnessed the event, they appealed the claim on our behalf and we received compensation. Why we were denied compensation in the first place was totally unacceptable, as the driver admitted what happened to ARC. I was told this by ARC when I asked questions about why the claim was initially denied. The emotional stress, and over 12 hours pursuing a resolution, is completely unacceptable, as was the lack of communication from ARC, during the process, up until their escalation team got involved. I would like an apology from the company. Nobody should have to go through this.ARC Claims Management
Date: 04/08/2025
I have contacted the claimant via email, apologized and invited him to call me to discuss the claim.Review fromJoe H
Date: 04/01/2025
1 starJoe H
Date: 04/01/2025
Amazon driver ran over my daughters scooter. He admitted to it on scene, on addition to me providing a photo of the van wheel on the scooter. They denied the claim for lack of evidence. Absolutely asenine.ARC Claims Management
Date: 04/03/2025
I contacted the claimant and advised him the claim has been approved for payment.Review fromKhoa N
Date: 03/31/2025
1 starKhoa N
Date: 03/31/2025
This company didn't call or provide me know any update. The Amazon driver hit my car the right side of my car, and it was terrible. I need them to give me any updates because I need this car to go on vacation. I'm frustrated right now.ARC Claims Management
Date: 04/02/2025
I could not locate the claimant in our system. I sent the claimant an email requesting she email me the ARC File number.Review fromGregg C
Date: 03/28/2025
1 starGregg C
Date: 03/28/2025
Back in November of 2024 ****** made a delivery at my house. While the Amazon driver was backing out his truck, he hit and damaged a fragment of retaining wall on my property. The driver did not stop. He just drove off. I witnessed the event and contacted ****** customer ********************** immediately. The customer ********************** directed me to ARC Claims, which I did. The claim with photos, driver delivery video, police report were submitted the same day. A few days later I received an e-mail from ARC that the process may take up two weeks. Because I didnt hear anything from ARC Claims, about a month later I inquired about my claim. I few days later, I received a response that the claim is still being worked on. Fast forward to March 28th - nothing. ARC is not responding to my inquiries. No resolution, no responses. They just ignore me. The cost of wall repair is over $900. If ARC is not willing to address the issue, maybe a different institution will.ARC Claims Management
Date: 03/30/2025
I have contacted the claimant and requested he email the ARC Claim number so I may review the fileReview fromDzmitry P
Date: 03/26/2025
1 starDzmitry P
Date: 03/26/2025
March 10 2025 at 7 pm in *********** area Amazon van hits my car into the rim with impact to axle on the driver side. Hit and run. About 16 -26 k damage.I proceeded with all the steps to file a claim with Amazon and ARC. Submitted video, pictures, waited on adjuster to come, but turned out I have to submit estimate before that, which I then did. After delays and some outward disrespect, things got moving and today they just sent me an email saying that they determined that I have to now to proceed with their 3rd party, the delivery company "Amazing deliveries" which is known for few things online. After short conversation with ****** and ARC again, it turned out that delivery subcontractor stopped responding to ARC, and that's why they tell me that now I have to proceed on my own. They provided me with ensurer of company who stopped responding to them but for some reason shall start responding to me? To my unshakable belief I have this type of outsourcing is against any moral or legal law. I know it worked for them in the past, but I as a person who suffered the loss I don't have to deal with their third parties. It is them who hired them. As for me, my car was alright before irresponsible driver hit it. He drove ****** branded vehicle, and it is up to reputation of this company to handle their relationships with their third parties who acted on their behalf when delivering packages. Amazon van done damage while on that assignment. I shall not be obliged to be persuading 3rd party companies each of which sends me to their 3rd party company and where DISSOLUTION OF RESPONSIBILITY occur and each further party tries to escape responsibility. The Xceedance insurer of Amazing Deliveries has already recommended me to repair the car on my own insurance!!!!! and maybe when and if they establish they will pay some day. I want to NOT BE WORSE OFF then before the accident and Amazon and ARC are the ones to handle it from the beginning to the end.ARC Claims Management
Date: 03/27/2025
I have received the claimant's complaint, reviewed the matter with the adjuster assigned to the file and have responded to the claimantDzmitry P
Date: 04/02/2025
Who "I"? Where is the official letter response about the measures you have taken? The person on the email said "your comments" in regard to my request to receive official complain! "COMMENTS"! Stonewalling, low-balling, and dodging from responsibilities of carrying contractual and social obligations. Now they just throw cases on people while they are obligated to lead claims from the beginning to the end. Back in 2020 when previous property damage occurred, case was managed promptly, but since then they learned that if they throw it on people then people just take it and so they don't have to do their job anymore, while getting money from ****** for their job! Agents don't respond even in 7 days after 3 or 4 reminders including from Amazon ***** until called. So lazy and irresponsible they became. And we can find a lot of evidence to it in Social medial groups and Amazon blog! This case will wake you up from your delusions. I promise.ARC Claims Management
Date: 04/10/2025
The claimant has been advised multiple times that this claim has been transferred to the insurance carrier for the Amazon Driver and has been provided with the contact information for the insurance carrier. The ARC file is closed.Review fromC. P.
Date: 03/25/2025
1 starC. P.
Date: 03/25/2025
Zero stars. Worst company to ever had to deal with. On Jan 2, 2025, Amazon driver damaged beyond repair my locked Storm door to my home. For some reason the driver forced open my locked Storm door to squeeze a box of batteries in between my back door and Storm door which were both locked. Day was windy. Received delivery confirmation I was home at the time and immediately went to get my package. I then took pictures of this driver delivery damage and exact location of package in between 2 locked doors. Called Amazon Customer ********************** immediately and they forwarded a claim to ARC Claims Management. ARC Claims Management contacted me by e-mail with Claim # and a contact person to handle this damage claim. I forwarded all evidence pictures repair estimates that week of Jan2, 2025. Tried to contact ARC Claims Management and claims person many times in the last 3 months about my home property damage with no human response. After almost 3 months I received an e-mail from ARC Claims Management on March 20, 2025, informing me my property damage claim was denied due to lack of evidence. Which is nonsense I sent pictures of damage right after delivery and repair estimates? Also, I typed up a complete report and description of this and forwarded to ARC Claims Management. What more do they want. Called Amazon damage claims department. They were no help and referred me back to ARC Claims Management. From what I have investigated ARC Claims Management and ************** dont accept and take responsibility for their driver's damage to your personal property makes it so difficult for you to collect and you will go away.ARC Claims Management
Date: 03/27/2025
The photo taken by the driver at delivery shows the package outside the screen door. The claim is respectfully deniedC. P.
Date: 04/02/2025
ARC Claims love to deny your home property damage by drivers for the companies they represent. I was home at the time of delivery the day was windy. Checked received delivery e-mail with delivery picture of package on my stairs. Went out immediately to get my package. Found it squeezed between 2 locked doors. A locked Storm door and regular locked door. Locked Storm door was pried open, I immediately took pictures of the way this driver delivered my package and contacted Amazon Customer ********************** and explained what happened and they forwarded my claim to ARC Claims.What's unusual and hard to believe this driver taken a picture of the package on my stairs for e-mail confirmation and then decided stuff and squeeze my package between my locked Storm door and home door. The day was very windy, and the driver decided to change their mind how they were going to deliver my package without updating with a new delivery picture. As stated, I went to retrieve my package immediately after delivery and the truck was driving away. At that moment and time, I photographed the property damage from the Amazon driver to my home. Also, I made a report and complete description, and details of this occurrence and damage repair. estimates. 3 months later ARC Claims responds to deny my claim lack of evidence. Also sent delivery pictures how some drivers put packages on my stairs and took a snow shovel from my driveway and wedged it between stair railing and door to keep me from opening my door to retrieve packages. Real delivery clowns. If you don't have video evidence good luck at them at taking any action or paying out a property damage claim to your home. ARC Claims act as though you damaged your own property, and you go to all this trouble and aggravation for them and ****** take care their drivers' irresponsibility property damage. As stated, before they hope you give up and go way. ARC Claims is the worst company on earth to deal with. They should be investigated on how they handle these customer property damage ************************ will be reporting this matter to all State and **************** and posting on social media. ******************************* General's Office.*********************************Local and State social media and reporting outlets.(Picture evidence and damage repair estimate and all information will be provided when requested.)ARC Claims Management
Date: 04/10/2025
I have nothing to add to my prior response.ARC Claims Management
Date: 04/10/2025
I have nothing to add to my prior response.
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