Business ProfileforOSL Retail Services Inc.

Manager, for OSL, *****, [***'t know last name] who oversees selling of phones in ********* in *********, *********, *******, ******** told us that we could change cell service to **** through him, our bill would be $88.00 a month for 5 lines with my daughter's ******* employee discount. He spoke with my daughter on 3 different occasions[ I was there for 2} and told her, us, the same thing every time,. He said we could add her as authorized user to get discount of 35% We spent 4 1/2 hrs on 5/10 in ******* ******* trying to change our phones over. We changed 3, had to come back ******* system shut down, to do other 2, went in on 5/13 to do the other 2, system shut down, went to **** store to finish the transfer. Went back to ********** in ********* 5/29 to trade in husband's phone, he had been out-of-town. ****** (**** employee) informed us that there isn't a discount of 35%, they *** have discounts that high, daughter has to be acct. holder to get her discount, she's 17 so she can't, cant transfer all accts. to one acct. no. for 3 months and we are paying $71. per line, not including taxes and fees. It was past 14 days, so couldn't cancel, we are now paying $350 per month for 5 lines when we had a plan with Cricket wherein we had 5 lines unlimited texting , calling, data and we paid $125 a month. We would never have switched if ***** had not lied to us. He gave us COMPLETELY FALSE information. I'm now in a 3 yr. contract. and paying 3X what I was paying. I didn't have a contract with Cricket. He completely mislead us on all accounts and I am furious. ****** told us that they get alot of complaints about this guy and the company he works for and she felt bad because we were completely lied too and screwed over by him. My husband is disabled, we are on a fixed income, now I have to pay 3X times more because this guy wanted to meet a quota, so he lied and mislead us.