Business Profile

Used Car Dealers

Cherry Hill Triplex

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Complaints

This profile includes complaints for Cherry Hill Triplex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my 2020 jeep grand Cherokee in November of 2023. I purchased the extended warranty (Fidelity Warranty) also when purchasing my vehcile from Cherry hill Jeep. On November 1, 2024 I took my Jeep for service regarding the auto start/stop light to cherry hill Jeep. After assessing the car, the service department found a fault hub bearing and speed sensor were the root cause of the light. ***** called me and informed me, he said no warranty covers this issue and would be out of pocket. I agreed to the work and they began repairs. I picked up my car November 5, 2024 and paid out of pocket *******. Keep in mind, I agreed to this work because my service advisor advised me it wasnt covered under any warranties, and ALSO keep in mind I purchased the warranty at Cherry hill Jeep, therefore they are fully aware of the warranty THEY sold me. I was confused as to why it wasnt covered under my extended warranty and called fidelity Warranty. I asked what is covered because I would cancel if its not covering every little mechanical point. They sent me a list and specified a faulty hub bearing and speed sensor thats only at ***** miles was indeed covered under warranty. But, fidelity warranty could not reimburse me due to cherry hill jeep never calling for pre-authorization on the work. Moving forward, I contacted cherry hill jeep disputing my issue. ***** and ******* both ensured it would be looked into. Time goes on and on, no resolution. I called last week for updates and ***** reached out to fidelity and in short told me fidelity needs to pay me, not the dealer. ***** then tells me theyre working to put a claim in to see if that can lead to reimbursement. I again call cherry hill jeep for updates, and ***** explains to me that I cant say were not at all fault. We had a new writer who didnt know to look for the extended warranty, yes its on our system we sold you it, but the writer didnt know to look for it. I want my refund and the GENERAL MANAGER to reach
Business Response
Date: 04/10/2025
The Service Manager of Cherry Hill Dodge spoke with Mr. ***** on 4/9/25 and explained that he had multiple opportunities during this process to question if there was any warranty coverage on his vehicle. He authorized diagnostics, then authorized the repairs and subsequently came in and paid
The bill. At no time did he ever mention an extended nor question the repair cost. The Service Manager reached out to his extended warranty, and they are not willing to participate in cost assistance, they explained that repairs need to be authorized prior to the work being done.
Customer Answer
Date: 04/10/2025

Complaint: 23132892

I am rejecting this response because:
You sold me the warranty, your service worker ***** then admitted fault on the phone we have a new writer at the time, he didnt know to look for the warranty on file. When repairs were asked for approval I asked no warranty covers? The answer was no. Thank you to ***** for letting me know it is seen on file and your new writer did not know to look for it. This will just be settled in small claims! Thank you!!

Regards,

***** *****
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 30, 2024, traded in a vehicle for a used 2021 Jeep Grand Cherokee. On 12/12/24 noticed the radio flickering and blacking out. Contacted the dealer about the situation. Scheduled to drop the vehicle off on Christmas night so they can check out the situation. Company called me on the 12/26/24 to let me know it was the radio. The company then said they would be ordering me a new radio free of charge because it was still under warranty so they will contact me when the radio arrived to them. The month of January I did not hear from CHD, so I began reaching out to them January 29th to see what the holdup was. February 13th I was told to drop my *** off so they could replace the radio which I did. I received my *** back with the same radio and they were still saying they replaced the radio. A week later the radio begins blacking out again, so I contact CHD again. They ask that I bring the *** back on February 24th but I had to change that to the next day the 25th just for them to tell me they will not be repairing the situation. I also found an old receipt from the previous owner letting them know that there was a situation with the radio as well. I never let the company know about them leaving that in the vehicle. I believe this vehicle did not receive the inspection it was supposed to have once it was traded in 5 days before I purchased the vehicle because it did not have a sticker price on the vehicle due to one of the managers using it as their personal vehicle at the time of my purchase. I have told them I should not have 44% oil in the vehicle when if they did the inspection, also I should not be needing brakes two months out from purchasing this vehicle. *** did not certify this vehicle for trade in.
Business Response
Date: 03/06/2025
The General Manager from Cherry Hill Dodge has been in touch with Miss ********* and advised her we are replacing her display screen.
She is aware and is satisfied with the resolution.
Customer Answer
Date: 03/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau: The radio is supposed to be replaced on Friday but what about the oil change and the inspection of the vehicle?

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2023 *********** purchased brand new from dealer with 0 miles. Less than 2 years old. Randomly cut off while doing 55mph on a busy highway. Randomly decided to cut back on after several attempts, only to cut off while driving a few miles away. Had to have it towed in to Cherry *********Told me it was a bad battery. Assired us it was fixed.Picked the car up and drove home. Went back out for an errand and would not turn on again. 20mins later decided to start, started driving and with my children in the car cut off again on a busy road after service department assured me it was positively the battery and I was safe.Took car back in, for them to do a thorough diagnosis, to get a call back a short 2 hrs later stating my oil was low and that's why the car just Randomly cuts off but can't explain why no indicator lights or warnings came on and why the car drives normal with no issues when it decides it wants to turn on. I told them I could not accept that car back with such a dangerous and upredictable problem. Then service manager ****** ****** proceeded to tell me my family wasn't his concern and that's my problem to figure out *** refused service. Now we have to figure out how to get the car to another *** dealership to have it serviced as it is under full warranty and has an extended warranty
Business Response
Date: 02/04/2025
The General Manager of Cherry **** *** spoke to the customer. It is currently at ******************************* being looked at. There is nothing we can do at this time
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought car 4/2023 *** 4 2024 - ************* issues & 7500 mile service. Had to buy a tire because it was worn & unrepairable. Noted tire rotation July 18 - recall , tire issues. Plugged the SAME tire side from ***uary? Recall fixed August 1 - car brought back in because whatever the recall fixed. E break was deploying whenever it felt like. Kept car overnight did not call to tell me I had to call at 5pm and was told oh no one called you?. Picked up next day was told the technology was installed incorrectly during the recall fix in July. 9/12 - breaking issues again and more tire issues. ALL TIRES NEED REPLACED. Service manager said tires appear to never been rotated. But in *** service they were noted they were (whos lying) managers response dont know didnt work on the car, cant help that was also told car needs to be aligned, they dont do car alignment at cherry hill Kia. I said since when? They said for a long time and I said why was I never made aware of this when prev. Here? Managers response dont know didnt help you then So much unprofessionalism. SALES MANAGER SAID CAR IS A LEMON. Their only solution is selling me a new car for $100 more a month. I want the car/loan bought back in FULL and just walk away. They wont do that they want me to pay them to buy it back since there is 3k negative equity. I refuse to pay for a car they promised would work and be safe. Its too unsafe for us to drive at this point. They not only write lies on legal documents (invoices) they are shady. Car going back in shop on 10/7 due to the dashboard lighting up at random and car locking up/beeping at me. File is too big but I can send all invoices
Business Response
Date: 10/09/2024
The Service Manager Mr. Turner from Cherry Hill Kia sat face to face with the customer on the evening of 10/8. They expressed ultimately that the issue with us was the way things were explained with their tire issue. However, the car has a very intermittent problem of “rebooting” where everything goes blank on the dash and radio and the customer does not feel safe with her children in the car. They have opened a case with KIA consumer affairs to get the car possibly bought back. In the interim, Mr. Turner emailed the Kia factory rep to authorize some rental time to allow us to really attempt to duplicate the issue and open a techline case. The customer agreed she would want to do that if we could get her alternate transportation. Mr Turner gave them his cell phone number and promised a resolution once he hears back from KIA.
Customer Answer
Date: 10/09/2024

Complaint: 22382397

I am rejecting this response because:

The issue is not with how the tire issue was explained. The issue is with how the service department had conflicting stories about services being completed on the car, incorrect information on invoices based on conversations with the service department and how I was talked down to during the interactions. George was the only one who took the time to listen and offer resolutions and recommendations. The overall issue is that I was sold an unreliable, unsafe car. All I want is a safe vehicle for my family.

Regards,

Alyssa Locantore
Business Response
Date: 10/17/2024
The GM of Cherry Hill Kia spoke with the customer and offered her to trade out of current car into a new car at the same payment. The customer declined the offer therefore there is nothing more we can do here at the dealership level. The customer will have to deal with Kia Corporate to resolve her issue.
Customer Answer
Date: 10/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22382397, and find that this resolution is satisfactory to me.

Regards,

Alyssa Locantore
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a vehicle that needed to be serviced and Cherry Hill Dodge wouldve been my most convenient service center as far as close proximity. Ive noticed they have tons of terrible reviews but out the urgency of my vehicle and the convenience I still tried this location. I spoke to several representatives including *** (Manager), and ******* (Service Technician) on the first morning of leaving my vehicle and was assured the service I needed would take up to 3-4 hours. Four whole days have past me and I unfortunately cant even get through to contact anyone in the service center, When I do attempt to reach out youre met with a representative that asks you your vehicle type, transfers the call and youre met with a constant ringing or a mailbox. I havent received any updates of any kind, I have not spoken to anyone from the company if I did not take it upon myself to call and ask about my vehicle voluntarily, The vehicle was dropped off at the facility at 11am Monday the 15th of September its now the Thursday the 19th and unfortunately I have to take my vehicle to another location setting me back 4 whole days without a vehicle! Its unprofessional and unacceptable on Dodges behalf to lack common courtesy and communication for their customers. At this rate its pretty evident that they dont care about quality serving only to take advantage and abuse their place of business to take money from hard working customers! Thank You ********************!
Business Response
Date: 09/19/2024
The Service Manager of Cherry Hill Dodge has been made aware of this complaint and will address this issue with the Staff in the ********************
Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a BRAND NEW 2024 Dodge Hornet RT back in April 2024 from this location's sister property in Mt. Ephraim NJ. However, both locations work together. My car has been in for the same issues at this location Didge of Cherry ******* 5 times. They have not fixed the issue and currently the car has been in there shop now since 9-10-2. They cannot seem to fix it. They refuse to call me back with any updates, they refuse to offer me a rental, they refuse to help me get out of the car. The service people walk around with weed pens, and it is no wonder why my car has not been fixed properly. They do not test drive my vehicle after each of the services because as soon as I drive off the lot the issue starts again before I even make it home. Between this dealer and their sister property in ********** NJ they are poor when it comes to customer service. They been giving me the run around since I got the car. It's frustrating because I am losing money, time from work etc. I can't understand how they are getting away with this.
Business Response
Date: 09/19/2024
Cherry Hill Dodge is no longer involved with Ms. ********* vehicle and is in the process of returning the vehicle to the selling dealer.
Customer Answer
Date: 09/19/2024

Complaint: 22305112

I am rejecting this response because:
The selling dealer which is Mt. Ephraim Dodge in ** which is their sister property are the ones who sent my car to Cherry Hill Dodge without my consent because they said they had no qualified technician at that location. My car is still at Cherry Hill Dodge at the moment. They are not answering my calls or emails and Im the customer trying to get an update. They are full of games and scams and are only worried about making a profit off my expense with this defective and unsafe car.

Regards,

******* Blac
Business Response
Date: 09/19/2024
Cherry Hill Dodge's service Department has been in touch with Ms ***** She has been made aware that her car needs to picked up and she needs to contact ********** to see how they can assit .
Customer Answer
Date: 10/01/2024

Complaint: 22305112

I am rejecting this response because:I am rejecting this response because:

I want to get removed from the vehicle. I do not have to take it to the original location in order to do so. I have had my car in the shop for the same repairs multiple times and I dont feel safe. I have attempted to return the car multiple times since May until now and they refused and ignored my problems. I continued to drive because I had no other means of transportation and they would not assist me in a rental.

Regards,

******* Blac
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck is having issues where the ignition keys will not release, took to the car dealership for over a week, it now seems that they cannot fix the issue and as a consumer Im getting false information and promises without proper communication!
Business Response
Date: 08/09/2024
Per the Service Manager ***** at Cherry Hill Dodge the vehicle was at our ****************** getting repaired, one of the parts came in damaged. We are waiting on the new part to arrive so we can finish the vehicle.
Initial Complaint
Date:08/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a Kia ** from this dealership in Feb 2022 when I lived in **, I have since relocated to ** and as my lease is coming to an end the dealership has been quite frankly hounding me to come in. I live ********************************************************** multiple times and they have not stopped. I have messaged them online and even picked up the phone when they call to tell them to STOP contacting me. today I recieved a text from "*******" asking me to stop in today or tomorrow. I AM ****************************************** please stop calling and texting.
Business Response
Date: 08/06/2024
***************** information had already been removed for our Sales Database it was not removed from our ****************** Database. The information was removed as of today.
Customer Answer
Date: 08/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:07/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2024, I purchased a used 2021 Jeep Compass for $25,000 + fully paid for without a loan. The Jeep had cosmetic issues that werent apparent at the time of purchase. There was spray paint used to cover up the damage from an accident that occurred on the vehicle. The manager, *****, made things right by having the spray paint removed and repainted to perfection. I returned to the dealership and spoke with the service department regarding more issues in the "accident area." As I was told this vehicle has been involved in an accident where all of these issues are arising. I was told to contact Manager ***** again, which I did via email on 7/4/2024 at 3:59 am. I had communicated with ************** prior through this email so its definitely an accurate email. I am infuriated that he feels the need not to respond to a customer!The Jeep needs realignment as there is an uneven rising to the hood of the car and also on the driver's side of the headlight where there is a gap separating. This was all thoroughly explained in the email but received no response nearly 15 days later. I am extremely dissatisfied and feel very disrespected as a customer. I want this issue resolved and not out of my pocket. They need to make this issue right and fix why these cosmetic issues continue to occur at the accident site. I am demanding a call from the head manager in charge.
Business Response
Date: 08/06/2024
The Coustmer did go the body shop last week on Thursday and they did take care of the 2 item mentioned in his complaint. The Used Car Manager ***** spoke with the body shop manager, and he told me that the customer left satisfied with the job.
Initial Complaint
Date:05/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/14/24 i purchased a 2023 dodge Challenger R/T from Cherry Hill dodge dealership. In April decided to change the headlight bulbs to a brighter bulb as i was changing the bulb on the right side of the of car i removed the cover to install the bulb and noticed the inner assembly was loose. I sill installed the bulb and called the dealer to make an appointment told them what the problem was. Came in on 4/25/24 they removed the headlight assembly and the service writer showed the headlight assembly and stated that it is broken and that is physical damage and it's not cover under warranty. if installing a light bulb in the headlight assembly and breaks so what is the quality of parts that Dodge is installing in new cars.I even whet to the sales manager for but was unable to. They offered me a replacement for $1685.00, i stated no thank you. I'm not paying for something that should covered under warranty.
Business Response
Date: 06/06/2024
The Service Manager of Cherry Hill Dodge will have no problem reimbursing the customer $106.00 for the diagnostics; however, we cant cover the repair under warranty if it is physically broken. Unfortunately, the manufacturer dictates what is covered under warranty not the dealership.
Customer Answer
Date: 06/06/2024

Complaint: 21759932

I am rejecting this response because: So I find something broken on my car. I bring it to you and you tell me that it's physical damage. And it's not covered. I did not break that head lamp. I found it that way very sad.
You can resolve this whole issue. I don't care. You can refund me to money. You won't have to worry. I will never return to this dealer. Sorry, I bought the car.

Regards,

*****************************
Business Response
Date: 06/17/2024
There has been an update on Case # ********. I spoke to *** ******** today to advise him that we will be replacing the headlight housing. The part has been ordered and the customer is coming in on 6/20 to have it installed. ******************* was happy at the end of our conversation.
Customer Answer
Date: 06/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau: Yes, i am very happy with their response. and i will see you on Thursday, Thank you.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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Cherry Hill Triplex is NOT a BBB Accredited Business.