ComplaintsforCherry Hill Triplex

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck is having issues where the ignition keys will not release, took to the car dealership for over a week, it now seems that they cannot fix the issue and as a consumer Im getting false information and promises without proper communication!

  Business response

  08/09/2024

  Per the Service Manager ***** at Cherry Hill Dodge the vehicle was at our ****************** getting repaired, one of the parts came in damaged. We are waiting on the new part to arrive so we can finish the vehicle.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I leased a Kia ** from this dealership in Feb 2022 when I lived in **, I have since relocated to ** and as my lease is coming to an end the dealership has been quite frankly hounding me to come in. I live ********************************************************** multiple times and they have not stopped. I have messaged them online and even picked up the phone when they call to tell them to STOP contacting me. today I recieved a text from "*******" asking me to stop in today or tomorrow. I AM ****************************************** please stop calling and texting.

  Business response

  08/06/2024

  ***************** information had already been removed for our Sales Database it was not removed from our ****************** Database. The information was removed as of today. 

  Customer response

  08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 1, 2024, I purchased a used 2021 Jeep Compass for $25,000 + fully paid for without a loan. The Jeep had cosmetic issues that werent apparent at the time of purchase. There was spray paint used to cover up the damage from an accident that occurred on the vehicle. The manager, *****, made things right by having the spray paint removed and repainted to perfection. I returned to the dealership and spoke with the service department regarding more issues in the "accident area." As I was told this vehicle has been involved in an accident where all of these issues are arising. I was told to contact Manager ***** again, which I did via email on 7/4/2024 at 3:59 am. I had communicated with ************** prior through this email so its definitely an accurate email. I am infuriated that he feels the need not to respond to a customer!The Jeep needs realignment as there is an uneven rising to the hood of the car and also on the driver's side of the headlight where there is a gap separating. This was all thoroughly explained in the email but received no response nearly 15 days later. I am extremely dissatisfied and feel very disrespected as a customer. I want this issue resolved and not out of my pocket. They need to make this issue right and fix why these cosmetic issues continue to occur at the accident site. I am demanding a call from the head manager in charge.

  Business response

  08/06/2024

  The Coustmer did go the body shop last week on Thursday and they did take care of the 2 item mentioned in his complaint. The Used Car Manager ***** spoke with the body shop manager, and he told me that the customer left satisfied with the job.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/14/24 i purchased a 2023 dodge Challenger R/T from Cherry Hill dodge dealership. In April decided to change the headlight bulbs to a brighter bulb as i was changing the bulb on the right side of the of car i removed the cover to install the bulb and noticed the inner assembly was loose. I sill installed the bulb and called the dealer to make an appointment told them what the problem was. Came in on 4/25/24 they removed the headlight assembly and the service writer showed the headlight assembly and stated that it is broken and that is physical damage and it's not cover under warranty. if installing a light bulb in the headlight assembly and breaks so what is the quality of parts that Dodge is installing in new cars.I even whet to the sales manager for but was unable to. They offered me a replacement for $1685.00, i stated no thank you. I'm not paying for something that should covered under warranty.

  Business response

  06/06/2024

  The Service Manager of Cherry Hill Dodge will have no problem reimbursing the customer $106.00 for the diagnostics; however, we cant cover the repair under warranty if it is physically broken. Unfortunately, the manufacturer dictates what is covered under warranty not the dealership. 

  Customer response

  06/06/2024

  
  Complaint: 21759932
  
  I am rejecting this response because: So I find something broken on my car. I bring it to you and you tell me that it's physical damage. And it's not covered. I did not break that head lamp. I found it that way very sad.

   You can resolve this whole issue. I don't care. You can refund me to money. You won't have to worry. I will never return to this dealer. Sorry, I bought the car. 
  

  
  
  
  Regards,
  
  *****************************

  Business response

  06/17/2024

  There has been an update on Case # ********. I spoke to *** ******** today to advise him that we will be replacing the headlight housing. The part has been ordered and the customer is coming in on 6/20 to have it installed. ******************* was happy at the end of our conversation.

  Customer response

  06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau: Yes, i am very happy with their response. and i will see you on Thursday, Thank you.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  03/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On January 22, 2024 I agreed on a deal to buy a 2024 Jeep Wrangler Sport and paid a $5000 deposit on a vehicle located at a dealer in Stroudsburg Pa (Gray Dodge Chrysler Jeep). The deposit was taken on a car they had no right to sell yet and have'nt aquired to date( 3/9/2024) I located the vehicle using Jeep inventory search and eventually called to see if anything was in progress to get it to Cherry Hill. I called on Feb 9 after being promised a Feb 1 delivery by the salesman when i called him on Jan 26, and found out nothing at all had been done. Since I agreed to this purchase on Jan 22, I have yet to receive a call or email from the sales department and cannot get anyone in sales to answer my calls. I did speak to a finance manager and also an inventory manager and told both that i cancel the deal, but i eventually initiated a dispute thru **** **** to get the refund. I have since purchased a new Jeep at another dealer and will never do business with Cherry Hill Triplex again for service or purchase.

  Business response

  03/11/2024

  Hello, 

  In regards to complaint # ********, we don't have a problem issuing the refund, however, since the customer already initiated a refund through his Credit Card company, we will simply accept the chargeback as soon as it's received.

  We apologize for any inconvenience.

  Customer response

  03/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* * *****

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had the overall most dissatisfying experience at this dealership and with this vehicle . I purchased a Dodge Journey from Cherry Hill Dodge in December of 2021 from ******. He sold me a complete lemon . A couple days after purchase I had a tire blow out and also electrical issues which resulted in me having to get a new battery and tire . It was working fine for a little while until March . My radio would randomly stop working , car wouldnt lock and car started overheating. I took it to some local mechanic and they said I have a leak and replaced my radiator. In June my car wouldnt turn on , I got it jumped and took it to Midas . They replaced the battery , again . In September I took it to Cherry ***************** They had my vehicle for 2 weeks and they replaced the radiator , water pump , and thermostat and some hoses. As soon as I drove it off the lot it began overheating. I contacted Cherry Hill Dodge again and they told me to bring it back that Friday and I did . They had my vehicle for weeks leading into October . They did some other work on the vehicle and then was released to me October 12. Again after driving off the lot it began overheating again , I called back and they told me to drop it back off the next day . I was given a beautiful rental that the manager **** offered me since I expressed how difficult it is for me to get to work and home for weeks without my vehicle. It was to my knowledge that he said that they are responsible for the payments . I dealt with **** for the majority of my service experience . In the beginning he seemed to be very helpful and very understanding but throughout this process I have called everyday trying to get information about the vehicle. I was told I would get calls back I never received. Ive been hung up on numerous times after being put on hold for over an hour several times . I even involved my mother and grandmother to see if someone would answer them because they wouldnt correspond with me . It was interfering with my finances , job and other people I had to ask for rides . I called **** and finally spoke to him , he said that he was waiting for the warranty assessor to come out and once they contact Dodge after they assessed the vehicle he would let me know . That day they came out but he didnt call me , I found out because my mom called for me and told me what he said . He said that he just needs my permission to tear down my engine because if the warranty company doesnt cover it I will be responsible for the tear down and reassembly of my engine which would be almost $3000. I tried contacting him back to tell him to not tear it down and Ill figure it out . He didnt answer so I called again the next day and let him know . He told me I can come the following day to pick up my vehicle . When I got to the dealership I expressed I was billed $500 from enterprise and that I was told that they were responsible for the rental payments. He argued with me , flipped the script on me , called me a liar , told me I havent called it got the point his supervisor intervened . His name is ***** , ***** assured me that he would handle the rental situation and that I was good to go. Since October my car has been overheating and now its December and it finally stopped working . I called back to the Cherry Hill dealer, spoke to ***** and he was very aggressive and dismissive on the phone when I expressed everything I been through with the company and to no avail I was brushed away and was told he basically cant help me. I called around , researched what I can do because I feel like I was scammed at this dealership and with this car . I finally contacted someone from consumer affairs and expressed my experience. Today ***** called me expressing he was contacted by consumer affairs and they basically said that he has to help me . Hopefully this goes well because Im financially,physically and mentally exhausted from this whole experience 1/10 update After consumer affairs contacted them they still are being dishonest and I wouldnt recommend this dealership to anyone . They have had my car since December 27, 2023 for the 5th time and i have given up. Last week I called to see how far they got on the car and they told me they disassembled the engine and they are waiting on Fidelity Warrenty to approve it . I called on january 8, **** to Dodge and they said they are still waiting on fidelity . I asked for there number and called them . fidelity told me they havent spoke to anyone since the 4th and that they havent disassembled the engine or notified them. Im so tired of this company lying and being dishonest . This company has been dishonest ever since Ive encountered them and I hope no one has to deal with this .

  Business response

  01/25/2024

  We are repairing the overheating issue with the engine at no charge to the customer, fidelity sent out an adjuster and approved the claim. *****, the Service Manager at Cherry Hill Dodge has been talking to ********************** the entire time.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new **** Renegade from Cherry Hill **** (**********). From the moment I left the showroom my Renegade had intermittent stalling caused by a faulty valve cover an oil leak and transmission slippage. I returned my vehicle to Cherry Hill **** on and off for 6 months. Cherry Hill **** never fixed the problems and to make matters worse they refused to provide me with a rental car and were emphatic that I was not *********** one. After 6 months they told me I was no welcome and told me to take my car elsewhere for repairs. I took my Renegade to a different **** dealership. The new service facility had my car for 2 days and repaired everything. My Renegade is running fine. Cherry Hill **** treated me badly. They are not honorable. I strongly recommend steering clear of Cherry Hill ****.

  Business response

  01/12/2024

  In regards to complaint ********, this customer does not come up in our database.  We have searched under the name, phone number, and address.  We even tried to call the phone number and the phone just rings and rings and rings.  *********************** did not purchase a car from us, or have any services done.

  Please remove the complaint.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought in a 2016 Jeep Compass the Monday after a thanksgiving. They took 3 days to diagnose the transmission module. After 2 weeks they install the part and still the issue not resolved. We now have another module issue. We are now at one month without a car and no part for the car. They promised the part on 12/18. Called and they said no part it should arrive on the 19/20. As of today 12/27 there is still no part and no one has even confirmed when the part will arrive. The customer service is horrible and the service manager is obnoxious. No credit or loaner car has been offered. This establishment has been a nightmare for me and my daughter who the car belongs to. I would like a call and credit towards this bill as this has been a complete inconvenience. I want some credit towards this bill and finish and return the car.

  Business response

  01/09/2024

  Hello,

  In regards to the complaint from *****************************, the delay in the repair was due to parts being backordered.  The parts have since come in and the customer, *****************************, picked up her vehicle on December 29, 2023.

  Customer response

  01/18/2024

  
  Complaint: 21060442
  
  I am rejecting this response because:
  Yes as I stayed the car was picked up on 12/29 after a month. After taking the car off the lot, the check engine light was on and when I called the dealer all I got was well it wasnt on when we gave it to toy. Nice response to an unhappy with your service customer. The worst service I have ever received and I would never send anyone to them EVER!

  
  
  Regards,
  
  *****************************

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My suv was taken in to be worked on in the beginning of November. I was told they'll have it done with no problem. Then I received a call saying the parts needed to fix the vehicle are not being made any longer, that they will try to find them. So far they gave me three different dates when my vehicle will be ready. I'm in need of my vehicle I have to take my sick child that I take everyday to hospital. Spending the little $ I have to make sure I can get back &forth.

  Business response

  12/20/2023

  The Service Manager of Cherry Hill Dodge confirmed the customer ********************** have arrived and the vehicle is in the midst of being repaired. 

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/24/23 I visited dealership for my tire issue. I made a appointments to have tire service and dealership is delayed with appointments so scheduled me a week out with me having a flat tire.I arrive for my appointment time and they informed me that I would be waiting one to two hours before car is looked at, when I ask why did I have a appointment if Im going to be waiting that long for service, gentlemen at desk who Im sure is service manager stated your getting your car looked at and thats why its so long. This service department is primary reason I will not do business with the dealership, I considered upgrading my car and wouldnt even consider Cherry Hill Triplex due to the ignorance of entire service staff. Everyone is rude unless your buying a new car!

  Business response

  05/31/2023

  The Service Manager ***** has called and left two messages on the ph# provided on the complaint filed by ****************. *************** has not heard back from **************** as of yet.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩