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Business Profile

Cabinets

Direct Cabinet Sales US LBM LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

This profile includes complaints for Direct Cabinet Sales US LBM LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Direct Cabinet Sales US LBM LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Direct Cabinet Sales US LBM LLC

      265 Central Ave Clark, NJ 07066-1107

    • Direct Cabinet Sales US LBM LLC

      2020 Springdale Rd Ste 500 Cherry Hill, NJ 08003-4023

    • Direct Cabinet Sales US LBM LLC

      712 East Bay Ave Manahawkin, NJ 08050

    • Direct Cabinet Sales US LBM LLC

      1002 Jersey Ave New Brunswick, NJ 08901-3625

    • Direct Cabinet Sales US LBM LLC

      180 Herrod Blvd Dayton, NJ 08810-1562

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered cabinets via *** at the ********************. We confirmed our order with her twice including the delivery day. She no longer works there. I then was contacted by ***** who refused to provide me with an email after multiple issues with our order. It was a red flag to me that she kept giving misinformation. She may be new to the organization, as it seemed she had limited information, knowledge or access regarding products and the systems. ***** called us the day before to tell us our order was missing parts and she is unsure when they would be available. She then confirmed she would hold the order if we wanted until all parts came in. We agreed that would be the best path forward. The next day (while Im out of town) I get a call from my contractors stating that they dropped off the cabinets to our house. And that one of the pieces for the lazy ***** was broken. I called to figure out what happened in the miscommunication and to figure out a plan for replacement and again, she couldnt give me any details, I called the original show room and they also couldnt give me any details. When I asked about a replacement and the shipment of the missing items and why no one was being helpful, ***** **** up on me. I then get a strange call from someone who claims they are a supervisor named ***** who claims he would try to help. Someone from his team told me the replacement would be the 15th and Then 20 minutes later it was the 21st. Then when I asked for shipping details they said they dont have tracking. Ultimately, the lack due to a lack of response and information I fear that I may be a victim of a scam. Im worried I may be out of my money.

    Direct Cabinet Sales US LBM LLC is NOT a BBB Accredited Business.

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