ComplaintsforSearchfinder LLC

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I used the company's service once for .99 cents according to their site but they kept charging my account. See below:12/31/22SEARCHFINDER.COM *********** NJSEARCHFINDER.COM *********** NJ0.97 12/9/22SEARCHFINDER.COMSEARCHFINDER.COM0.97 12/5/22SEARCHFINDER.COMSEARCHFINDER.COM *********** NJ99.96 12/5/22SEARCHFINDER.COM *********** NJSEARCHFINDER.COM *********** NJ99.96 12/3/22SEARCHFINDER.COM *********** NJSEARCHFINDER.COM *********** NJ29.95 11/28/22SEARCHFINDER.COMSEARCHFINDER.COM *********** NJ29.95 11/23/22SEARCHFINDER.COM *********** NJSEARCHFINDER.COM29.95 11/18/22SEARCHFINDER.COM *********** NJSEARCHFINDER.COM *********** NJ29.95 11/7/22SEARCHFINDER.COMSEARCHFINDER.COM *********** NJ22.86 The total unauthorized charges are over $342.53. I called but you can only email, so I sent an email and informed that there are unauthorized charges and they need to refund. After several emails starting 1/16/23, they said they would refund me $53.78 and I said I need the full amount. So they said they will add another $59.90 but I said the total is over $342.53. The final email said they can't process the refund because the account is now closed. This company is a scam and was charging my account without any authorization and never sent an email confirmation for the charges. I have even requested the authorization for these charges and the so called services they provided but they have not been able to provide.

  Business response

  01/26/2023

   

  Hello Asmerom,

  I hope this email finds you well. My name is ******, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.

  Upon checking our records, your account is already closed and your subscription is now canceled as per your request.

  We've also sent you already a direct email regarding your request.

  We would like to apologize for the confusion and inconvenience.

  Thank you and have a great day.

  Warm Regards,

  ****************
  VP of Operations

  Customer response

  01/26/2023

  
  Complaint: 18896735
  
  I am rejecting this response because:
  
  

  They have unauthorized charges against my credit card which was indicated on the initial complaint. They need to refund all of the unauthorized charges they have made. 

  
  
  Regards,
  
  Aster Seghit

  Business response

  01/27/2023

   

  Hello Aster,

  We've sent you another response via our email conversation proposing for a resolution to your request.

  Thank you!

  Customer response

  01/30/2023

  
  Complaint: 18896735
  
  I am rejecting this response because: The total unauthorized amount of $342.53 has not been refunded.
  
  
  
  Regards,
  
  Aster 

  Business response

  02/01/2023

   

  Hello Aster,

  We are currently communicating directly via email to resolve your request.

  Thank you!

  Customer response

  02/01/2023

  
  Complaint: 18896735
  
  I am rejecting this response because: The issue has not been resolved as of today.
  
  
  
  Regards,
  
  Aster Seghit

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In the last 1-2 months Ive had several charges to my bank debit card that I do not recognize nor did I authorize. When I email this company they keep giving me a generic message that says sorry for the inconvenience, we will cancel your account. I have lost over $1000 dollars to this and I am looking into how to get my money back

  Business response

  01/12/2023

  Hello ******,
  
  
  I hope this email finds you well. My name is ******, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.
  
  
  As per your request, I have canceled your subscription and processed a refund of $860.23 for you. 
  
  
  
  I've successfully processed the refund as you had requested. Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today. 
  
  
  
  We apologize for the inconvenience and thank you for reaching out to our support team.
  
  
  We would like to apologize for the confusion and inconvenience.
  
  
  Thank you and have a great day.
  
  
  Warm Regards,
  
  
  ****************
  VP of Operations

  Customer response

  01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a start.   
  860 is appreciated but not enough considering there is over $1000 of charges that I know nothing about.  And this matter has also been brought up to my bank since your email responses from your company have done nothing but give me the run around and have not provided any information that Ive asked for. 
  
  Regards,
  
  ***************************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fraudulent charges, repeatedly charged $29.95 3 times in one week. Never signed up for it just paid $1 for a quick check on my residence and this was a year ago. November and December 2022 was charged 3 times after the cancellation of a service I didn't sign up for. They refuse to refund any money

  Business response

  01/06/2023

  Hello *******,

  I hope this email finds you well. My name is Xavier, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.
  
  As per your request, I have canceled your subscription and processed a refund of $89.85 for you. 
  
  I've successfully processed the refund as you had requested. Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today. 
  
  We apologize for the inconvenience and thank you for reaching out to our support team.
  
  Thank you and have a great day.

  Xavier R.

  VP of Operations

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used SEARCHFINDER.COM for a ONE TIME search on a vehicle accident report. Then, several months later two charges showed up on my credit card account. The two charges showed up again and again, but not in successive months. Finally, four charges showed up in a month which highlighted the fraud, allowing my bank to flag and cancel card. I tried calling customer service and no one answered but an automated service, "allowed" cancellation using the last four digits of the original card and a zip code. FRAUD

  Business response

  12/19/2022

  Hello *****,

  I hope this email finds you well. My name is ******, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.

  Upon checking our records, your account is already closed and your subscription is now canceled as per your request.

  Today as per your request, I have processed a refund of $242.62 for you back to the card on file.

  We would like to apologize for the confusion and inconvenience.

  Thank you and have a great day.

  Happy Holidays!

  ****************
  VP of Operations

• Initial Complaint

  12/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased for $1.00 a vehicle VIN background check about 4 months ago . This is the only thing I authorized . They have now taken out a total of ****** from my bank account in different transactions I have called multiple times and emailed them . They will not answer the phone or email . The last transaction was this morning for $99 dollars. I have now gone to my bank and changed my card number . I just want my money refunded I have not used their service.

  Business response

  12/17/2022

   

  Hello *****,

  I hope this email finds you well. My name is ******, VP of Operations and I happened to receive your complaint so I took the liberty in responding here to provide you with a resolution regarding your request.

  Upon checking our records, your account is already closed and your subscription is now canceled as per your request.

  We've also issued you a total amount of $99.96 back to the card on file last December 5 and sent you an email to inform you about this refund.

  Today as per your request, I have processed an additional refund of $172.61 for you back to the card on file. Thank you for contacting our support team. 
  
  We apologize for the inconvenience and thank you for reaching out to our support team.

  Thank you and have a great day.

  Happy Holidays!

  ****************
  VP of Operations

• Initial Complaint

  11/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did not sign up for search finder and they pulled $22.86 out of my account. They emailed back saying they will cancel my account which I never signed up for and they wont refund my money. I had used the service years ago for $1.00 then cancelled it. I never signed up again but now they are pulling money. I want my money refunded.

  Business response

  12/06/2022

  This is ******, VP of Operations. I would like to apologize for the inconvenience this may have caused you so allow me to assist you and make things right for you.

   

  As per your request, I have canceled your subscription under **************************** and processed a refund of $22.86 for you. Thank you for contacting our support team. 

   

   

  I've successfully processed the refund as you had requested. Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today. 

   

  We apologize for the inconvenience and thank you for reaching out to our support team.

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company charged my debit card a few months back for a membership I never asked for. They refunded the money immediately and assured me that they would remove me from their system. Last week, I received another monthly charge of ***** on my card from this company. I reported the problem to my bank and called Searchfinder who once again promised to remove my information from their system and issue a refund. It is 8 days later and I still have not received my money back. Furthermore, since Wednesday of this week when I called again to follow up to find out where my refund is, you can no longer get an agent on the phone with this company. You are now referred by robo-voice to send an email which I did with no response.

  Customer response

  11/22/2022

  searchfinder.com contacted me two days after I filed my complaint with the BBB and issued a pending refund which finally processed this morning. Thank you for your help resolving this matter.
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was looking item up on ****** while in line to pick up medicine at ******** I put my phone up, then went to window to pay for my medicine with my debit card. A few days later, I noticed a charge by searchfinder for $22.86. I contacted my bank, filed a fraud claim, and got a new debit card. I called searchfinder who apologized and said they would refund my money. It never came, so I called and got their email address for customer service. They said they would cancel my subscription, but will not refund my money! I would like my money back. I never signed up and never gave them my debit card number. I dont know how they got it.

  Customer response

  11/21/2022

  From: ********************************* <****************************>
  Sent: Sunday, November 20, 2022 11:58 AM
  To: Better Business Bureau <**************************************************>
  Subject: Re: You have a new message from the BBB of ********** in regards to your complaint #********.

   

  I received my refund. Thank you!

• Initial Complaint

  11/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  $22.86 recurring payment being deducted from my bank account that I did not authorize. The 800 number for customer service leads you to a representative asking for Name phone etc as well as bank information over the phone. When i refused to give bank info I was told they couldn't help me. I called last month and canceled the"subscription". That information was not asked for at that time. The subscription was not canceled either. I checked my email and there is no purchase confirmation emails. I attempted to login through their website with my email and"forgotten" password. My email does not exist in their system to reset my password for account access.I belive this to be a scam or fraud possibly. I did not authorize these charges.

  Business response

  12/06/2022

  This is ******, VP of Operations. I would like to apologize for the inconvenience this may have caused you so allow me to assist you and make things right for you.

   

  As per your request, I have canceled your subscription and processed a refund of $292.63 for you. Thank you for contacting our support team. 

   

   

  I've successfully processed the refund as you had requested. Your bank requires a few days to release the funds. I highly recommend that you don't dispute these charges with your bank as that might intercept the refund that I processed for you today. 

   

  We apologize for the inconvenience and thank you for reaching out to our support team.

   

  Happy Holidays to you!

   

  Warm regards,

   

• Initial Complaint

  11/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $22.86 on Novemeber 6th, 2022, by searchfinder.com. I do not know what this company is. I did not authorize any charges from this company. I called the phone number provided and their "customer support" directed me to email them at this address. *********************************** This is the email traffic:I have a charge to my bank account from your company. I am trying to get information on what this charge is for as I have not authorized this charge. Any assistance is appreciated.Hello ******,I completely understand your request and I'm here to assist you. As per checking on your account, what I can do for you is to cancel your subscription and close your account so you will no longer get charged in the future.We apologize for the inconvenience and thank you for reaching out to our support team.I don't even know what the service is and I need the funds returned to my account. I have not even heard of search finder until the charge appeared on my account. Will the funds be returned to my account? I have yet to be contacted with an answer to my final email, the emails were sent November 9th, when I noticed the charge. I am trying to dispute the charge but I want to make sure my money is returned as this charge was not authorized and upon research it seems this has happened to others as well.

  Business response

  12/06/2022

  This is ******, VP of Operations. I would like to apologize for the inconvenience this may have caused you so allow me to assist you and make things right for you.

   

  Upon checking our records, we have a couple of accounts under the same first and last name as yours so I would like to ask for some additional information just to make sure that we are looking at the right account.

   

   

  In order to locate your account, can you please provide me with the  full name associated with the account, email address used in purchasing and the last 4 digits of the card number used to place your order , phone number on file and a screenshot of the transaction that went through on your card.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩