ComplaintsforManhattan Comfort Inc

• Initial Complaint

  12/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company is a massive scam. I have attempted to purchase from them three different times from two different companies. The same thing has happened EVERY SINGLE TIME!When the ship date passes, I send reach out and some how, it "ships" that day. EVERY SINGLE TIME... It "delivers" but is never delivered. Company refuses to provide proof of delivery address. They are just trying to take advantage of people and hope they forget about it. This place should be shut down

  Business response

  12/15/2023

  Hi BBB,
  
  We see that this customer ordered an item from ********** that was unfortunately out of stock and unavailable to ship.
  
  ********** provided the customer with a delivery date despite the item never having shipped, leading the customer to believe it was arriving by a certain date.
  
  The order needed to be canceled since it could not be fulfilled with inventory, and the customer ordered it two more times and experienced the same frustration again and again when ********** offered a delivery date that was not accurate or possible.
  
  ********** did not reach out to us for clarification, and the customer did not reach out to us for an update.
  
  Thanks,
  -Schneur 
  

  Customer response

  12/16/2023

  
  Complaint: 20946416
  
  I am rejecting this response because:
  
  All of these suppliers mention that they are factory shipped and not held in stock by the stores.  I have tried with *********** Amazon and Wayfair with the exact same situation.
  
  Regards,
  
  *******************

  Business response

  12/27/2023

  To whom it may concern,

  Inventory is held by Manhattan Comfort and shipped out to customers to fulfill retailer's orders. 

  Retailers receive communication with updated inventory daily and customers then need to be informed by the retailer if an item is out of stock or on backorder.

  In this scenario with ****************, it seems that the retailers inaccurately promised the customer a delivery date when the item was not in stock and not available to ship. 

  Manhattan Comfort did not mislead the customer or the retailer. The item was not in stock and the customer should have been notified by the retailer with which the transaction and payment was made. 

  Please let us know if any additional information is needed. 

  Thank you

  Customer response

  12/29/2023

  
  Complaint: 20946416
  
  I am rejecting this response because:
  
  When Manhattan Comfort received the order (as they are factory shipped), they had the option to let the seller know the minimal inventory.  On multiple occasions, they chose to keep the order rather than respond to either the purchaser or the vendor, creating massive customer service issues with three vendors.  Manhattan Comfort can argue all day long but this is their fault not the seller or the purchaser. 

• Initial Complaint

  12/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have contacted **** ***** *wice regarding this incident. They told me the warranty was out of date and therefore couldn’t do anything. They also said there were no other complaints against this product and therefore can’t do anything for us. Reading the reviews on this product, someone said the exact same thing happened to them over a year and a half ago. This item should have been recalled as it’s extremely unsafe and someone could have gotten seriously injured. The screws that came with this product are not long enough to with stand the weight of the stand. It ripped right out of the wall. My husband was sleeping and I was upstairs working on my laptop. There was a giant crash. The tv stand came crashing to the ground. The $2,000 tv broke. We paid $2,000 to have this professionally installed. This could have seriously injured somebody, we are so lucky nobody was hurt.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩