Business ProfileforMondelez Global LLC

Mondelez International - ******* In January 2023, the company ran a promo to win prizes by buying certain Oreo products & entering codes online. I won a larger prize, but it was never delivered. In May 2023, after not receiving the prize, I contacted Mondelez International **************** for assistance. After multiple follow-*** from my side, I received a message on June 19 that the item was unable to be delivered. **************** requested my delivery address for a second attempt, which I promptly provided the same day, along with my telephone number for direct contact.On June 28, I contacted **************** again, as the prize had still not arrived. This message was ignored.I contacted **************** again on July 7 & 19 to inquire. These inquiries were ignored. In Nov. 2023, I tried one last contact attempt. **************** responded & contacted the appropriate department. After multiple follow-*** from my side, I received a message on Jan. 18, ****, stating that there was an unsuccessful attempt to deliver on Sept. 3, 2023, and that they will not attempt delivery again. No tracking number provided. No mail or package delivery services operate on Sundays in *******, which Sept. 3 was. I question whether this was a typo or deliberate misinformation just to end the discussion. Either way, terribly unusable information from a terribly unresponsive department. It is sad to have to complain about a promotional activity, but the complaint is about the absolute lack of professionalism in their marketing/promotional department and ***************************. I would expect a company to go out of their way at least ever so slightly in order to fulfill an obligation. I can only imagine if inquiries around products, nutritional info, allergy information, etc. are treated with the same lack of courtesy, response, and basic dignity. The lack of transparency will certainly cause me to think twice about ever actively buying a Mondelez product again.