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Business Profile

Apartments

Rushmore Management

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rushmore Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out from *****************(*************** ************ PA *****) four months ago, but the apartment still didn't return my security deposit(1250$-375$=875$). When I called the manager, she said "You can just sue us you can do anything you want". The manager (******?) is so rude. I am so so disappointed. I still keep the contract.

      Business Response

      Date: 01/23/2025

      I want to update you on this complaint.

       

      The tenants security deposit was sent out on time and returned to us. I was in touch with the tenant. They have since received their deposit, and this was resolved.

       

      Thanks!

       

       

      photo

      **** ***********

      Security Deposit and Section 8 Coordinator

      Rushmore Management

      P:*****************

      F: ************

      E:****************************************************************************************************************************************************************************************************

      **********************************


    • Initial Complaint

      Date:10/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Negligent management and subsequent rent & fees increase - Rushmore management has failed to take adequate care of the facility - building 122 elevator has been broken for more than 2 years at this point. My dad has had a heart surgery and is weak, using the stairs multiple times a day is hard on his health and wellbeing - the building has not performed a pest control in the last 12 months. We have complained about roaches and tried fixing the problem ourselves but the issue still persists. They have not provided any solutions or listened to our concerns -from 10/19/23 - 10/19/27 the building was condemned by the city for not providing heat. Even after that they continue to not provide sufficient heat to units during the colder months. - They tried to implement a parking fee of $40 per car for outdoor parking even though they are not able to guarantee a designated spot - we have been living in this apartment since 11/1/2019 and over the last few years, management has been terrible and have also unjustifiably increased rent. We have always paid our rent on time and are good tenants - for next year's lease, they have added $250 'month to month' fee and without any prior communications and/or approval - they also increased utility from 85 to $175 even though they don't provide sufficient heat - they also increased the rent $2,310 to 2,425, again without any prior communications - our total monthly payment went up by $455, and they have also ignored my email or calls for any explanation or discussion - my ask is to be able to pay the rent that was agreed upon not increase it by 18.7% in one year, while not renovating or maintaining the property.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of a Rushmore Management building in Philadelphia in May. I have not received my security deposit back despite the 30 day legal window to return my deposit having come and gone. I called roughly 20 times today to various numbers and extensions for their corporate office. As has been the case in the past no one ever picks up. I finally got someone the phone and she immediately transferred me to the line of someone who once again did not pick up without listening to why I was calling. I then called again and was rudely told she would pass the message along and have them call me back and then promptly hung up on without her taking any of my information. I have email several times and they have stopped responding entirely. I plan to file a lawsuit tomorrow with the Municipal court as they are now currently illegally withholding my deposit and refusing to be transparent or communicate with me about the situation at all.

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in contact with my leasing office at *************** for several weeks. I have called dozens of times and left many VMs. No reply back to me. I have emailed to no reply. My security door has been broken for several months with no solution on the fix. The seals on all of my windows and sliding glass door are broken and waste my heating/cooling. The windows let in water on hard and heavy rain falls. My bathroom has mold. At this point I want out of my lease at no further cost or obligation to me due to the neglect of the office and team at clearview farms ***********, **.

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stop by *************** on Mar 28 to ask to view an apartment but ******* told me to come back on Monday. I came back he showed me 1915-F a downstairs unit. Then he told me to go online and apply for it vI return. He said its yours Im calling him to have you approved. When I returned Wednesday he said he sold to someone else. He said my application fee will hold until another downstairs unit becomes available. I asked why did he do that. I learned that ******* uses 1915-F to collect applications fees but actually write people up for a third or fourth floor apartment. He never gave a copy of the application

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rushmore loan management has failed to update my credit report as my account being closed and paid in full. I have attempted to contact them and have not been able to get a hold of a live agent being that the account information doesn't exist, yet is still reporting to the credit bureaus as open.

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am currently living at this property. There have been a myriad of issues from pest, to mold, to lack of hot water. and even with all of these issues rent continues to rise. i would like to have consistent hot water in a place i pay my rent on time consistently. i would also like the property managers to address issues instead of blowing residents off

    • Initial Complaint

      Date:10/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had the same mortgage company for 19 years It started with GMACI it has been sold 11 times to different companies And all they do is raise My mortgage payment and terms Every time they switch companies . I need help and I need to know what to ********** is a beautiful home that we bought after home Fire. Lived in hotel for a year Head my own business And then I hired attorney *************************** And they just keep Increasing Everything . I believe there are both and kahoots together. please and Thank you

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I changed bank accounts and put in all the proper information yet they billed My last bank account which has incurred a $30.00 return charge and I now have a late payment charge from the leasing office. I've called them everyday for a week to ask why My rent hadn't been deducted from My bank account and was told not to worry. It will be taken care of which it wasn't. I've lived here for ****** years and have changed bank accounts 4 times and never had a problem till now. I have high blood pressure and bad anxiety and depression problems and this management company is about to give Me a nervous breakdown or a stroke. Can someone PLEASE HELP ME?

      Business Response

      Date: 08/18/2023

      Thank you for the Notification.

      May I request more information from this Consumer? I would like to know what property he lived at that ****************************** owns.  I have searched this name "*************************" along with the phone number of "************" in our current and former resident database and he is not listed as a current or past tenant or roommate. 

      The current address on the complaint (***********************************.) is not owned by ******************************.

      ******* Apts. is owned by ******* *********/******* ********* TIC LP (***********************************************************************************) as of 1/3/2022 - Monroe County Clerk Deed recorded on 1/3/2022 in Liber ***** at page 695 

      I do not know who the management company is.

      Please advise.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have been a resident at ************** for 2 years now and have been being charged illegal water utility charges that are not in my lease since June 2022 . The regional manager ******** and the staffed have acknowledged this is not in my lease & for two years I have tried to reason with them about giving me a new lease stating Im responsible for paying these charges which they refused to do.It is has been noted that not everyone in the property does not pay this only a few residents besides myself which breaks fair housing regulations. ************** are not customer service friendly and ******** the regional manager is refusing to bring this issue to her manager. She insteads lies and says that Im rudely resident who doesnt pay their rent which is false. Im writing this review so cooperate can see this and reach out to me before this turns nasty. I have file a class act lawsuits with 10 other residents at the property because ******** was unwilling to work with any of ** on this matter. I have also looped in the attorney generals office who advices me to write this review .

    Rushmore Management is NOT a BBB Accredited Business.

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