We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Vela Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/16/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I am writing to file a formal complaint regarding Juan of Vela of Vela Electric LLC, who has failed to fulfill the agreed-upon services after collecting a deposit. On May 31st, 2024, I paid Juan a deposit of $500, with check number **** see attached, for electrical work he was supposed to begin within a week. Despite the initial agreement, Juan consistently rescheduled and ignored my attempts to confirm a start date, making it impossible to coordinate with the overall timeline of my project. Due to his repeated delays and lack of reliability, I was forced to hire another contractor to complete the job. I then requested a refund of my deposit from Juan. He initially offered to return either my deposit or the materials he claimed to have purchased with the $500. However, despite multiple attempts to arrange a meeting to resolve the matter, Juan has continually evaded my requests. To this day, I have not received my deposit or the promised materials. I believe this behavior to be both unprofessional and unethical.

  • Initial Complaint

    05/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Juan was paid to install an EV home charging station, as he was recommended by ********** ** **********. He did not complete the install to satisfaction, as he did not file a permit with the township. ******* Township failed the inspection citing GFCI protection is needed for the receptacle, moreover, this should have been apart of the installation. When I contacted Juan, he agreed to make the adjustment at no additional cost with the exception of the breaker needed to pass inspection. After this point, he strung me along, pulled (2) no show’s and became nonresponsive.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

37 Cambridge St

East Orange, NJ 07018

(201) 467-7577

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.