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Business Profile

Media Consultant

D&E Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Media Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 05/24/24 Amount: ***** + ***** = $84.31 Access to videos for 30 days.What the nature of the dispute is: I was charged twice for services. When I signed up for the site I agreed to pay $*****. I have no problem paying that. However, I checked my bank and I see an additional $***** posted on 5/29. Definitely feel like I'm being double charged. Whether or not the business has tried to resolve the problem: I have tried contacting the company. I tried canceling online through the website. However, the only method was to email someone. Here's what they replied: ***************** # Terms and Conditions of Membership 1. As a member you are responsible for paying periodic membership fees in accordance with the current fee plans as of the date of subscribing. Until such time as this Agreement is terminated in accordance with its provisions, Subscriber agrees to pay his/her/its subscription fee by credit card (or other approved facility or mechanism), and hereby authorizes our billing company (Segpay) to charge Subscriber's credit card (or other approved facility or mechanism) for the ongoing subscription fee, and for any and all purchases or products and/or services purchased by Subscriber from the Service.2. Subscriber's subscription to the service will be automatically renewed as stated below upon expiration of the initial term, unless notified. Monthly memberships renew at the monthly rate if the subscriber has not cancelled 24 hours prior to expiration. Membership can be cancelled at any time via email or via the customer support links on the support pages."Here's an email upon me signing up: "Your account on file with NETBILLING has been charged $***** and your membership has been extended until 06-30-2024 . If you have any questions or concerns regarding your membership, please let us know."I'm completely fine with the $*****. However, I didn't approved the other $49 nor did I ever receive an email for it.

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I've been charged by this company, I have no idea for what, for services and/or products I have not used. I did not authorize any of the monthly double payments I've been making for the past 4 months. The charges are as follow:7/18/2022 - $34.95 7/18/2022 - $49.36 8/17/2022 - $34.95 8/17/2022 - $49.36 9/16/2022 - $34.95 9/16/2022 - $49.36 10/16/2022 - $34.95 10/16/2022 - $49.36 I have not used or benefited from any services or products offered by this company.

D&E Media is NOT a BBB Accredited Business.

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