610 Customer Reviews
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Review from Edward G
1 star07/20/2024
A bunch of crooks!! I have summited 4 claims over the last year and they havent fixed anything yet.THE LAST ONE WAS A FEW DAYS AGO.My hot water heater went out and they want even send anyone out to look at it. Put two claims in on it and they closed both of them without even sending any one out to inspect my heater!!I payed them 3 years in advance for the warranty ($1200.00) and I can get them to fix nothing!!The fine print is where they get you at in the contract.They dont cover nothing that in writing.Please stay away from these people!!!They want even refund me my money because they said both parties have to agree to cancel the contract and they dont agree!! So I dont get my money back or get any thing fixed..I WILL DO ALL I CAN DO TO WARN OTHERS ABOUT THIS COMPANY THROUGH SOCIAL MEDIA!!!Review from herb w
1 star07/19/2024
Do nortuse this company. They will not cover repairs of a leaking freon line nor replace a compressor At this point I am not sure what is covered for refrigerator repairs as this is the most common problem with refrigerators. Not a very old refrigerator and parts are available. Had to find my own repair company and pay out of pocket, Total rip off company as evidenced by all the negative comments Had to pay $75.00 for the diagnosis and then they tell me they will not cover the repair.Review from Larry H
1 star07/18/2024
Less than 1 star. The worst company period. All of the reviews I have experience with having 2 homes covered. Have filed about 6 claims between the 2 houses and zero claims honored. Ended up paying out of my pocket and wasn't reimbursed. Claim that anything over $200 must be pre approved, but never was able to get anyone out to check my appliances. My thoughts are that any reputable repair company refuse to deal with this terrible company. Run as fast as you can.Review from Christine F
1 star07/17/2024
Serviceplus are liars and thiefs, they bait you into getting their services and collect money every month, but when something breaks in your home they refuse or deny your claim so that they do not have to pay. DO NOT USE THEMReview from Denise W
1 star07/17/2024
False advertisement, I had another company call Total Warranty- My information was switched to a Service Plus account without me knowing. Its a different Bank account from daily use one. For 3 years never file a claim and call one time 7/15/24, and they started off by saying what they won't pay for after I told them my issue. They haven't offer to send a tech because it was something that they don't replace. This was not what was explain to me with the other company Total. I spoke to someone to cancel, they offer me $300 but to stay with them another year. Now, that did not make sense or dollars. That means I will pay them back the $300 offer and more within a year. It was hard to cancel with this company. They only cover Mechanical issue with your policy, don't believe them. Each person has they're on take on the policies and company policies' as well. The whole company is a scam.... STRESSFUL, STAY AWAY, A WASTE OF MONEY FOR NO SERVICE.Review from L D H
1 star07/12/2024
Service Plus Warranty is indeed a SCAM. They should not be allowed to continue their operation. Over the three years I have been paying my monthly policy and I have only submitted one small claim for a toilet and now a **** repair. With the toilet I found out that they had no agency in my area to service my claim. This was after over a month of going back and forth with the plumber they assigned, who stated that he had told Service Plus that he wasn't available. I then had to find my own plumber and I was told that if the repair cost under $200 (which it did), to pay for it and they would reimburse me. Service Plus then refused to reimburse me and I had to make several calls to finally get reimbursed. This all started in June and was not resolved until end of August, when the toilet was authorized for repair, and a payment was not received until a couple months later (end of October). Now the **** repair is turning out to be the same NIGHTMARE. I paid $125 to the technician to come out to evaluate. He reported the repair recommendation to Service Plus verbally. Service Plus stated to me that it's not normal wear and tear, but will not provide any written statement why, neither will the their repair agency. I have had several other local **** agencies come to my home to evaluate and they all state that it is normal wear and tear. I have spoke and written Service Plus's Resolution and ********************** but no one will provide me written justification why my claim was rejected. Additionally, my monthly rate just jumped over $10 (to $63) as well as the amount I must pay directly to the visiting repair technician ($125). Lastly, they will not give me any names of direct contacts in their organization. CONSUMERS BEWARE!! Let's work on getting this organization closed down.Review from Kerwin S
1 star07/11/2024
My home air conditioner went out they told me 24 - 48 hours before a tech will be assigned to my claim. that was 3 days ago. No tech has been assigned yet and I had to pay out of pocket now they will not reimburse me because when the tech I paid came to fix it their office was closed and the tech could not contact them. DO NOT USE THIS COMPANY. It's a scam. and on top of that they will not let you out of the policy. or you have to pay in full before you can get out of it. I live in ******* there is no way to live here with out air conditioning for 3 days. Now I am SOL out of everything. I REPEAT DO NOT USE THIS COMPANY.Review from Ralph E
1 star07/09/2024
Service Plus Home Warranty is a very dishonest organization. This was the third claim on the same issue that wasn't resolved. Finally, Service Plus reached out to me to find my own technician. I had a technician come to my home regarding my AC constantly running. Service Plus had me fill out form CRF-****** 18 200 (reimbursement claim). I was told if it was to go over the unauthorized limit to have the technician call. He was on speaker phone and answered all of the questions. Service Plus asked if rust was present where the leak was found and the technician answered no. Service Plus told me to call back to get the resolution. I called back after being on hold for 33 min. They told me unfortunately the claim was denied due to rust. I told the representative that I was on the call as well and the technician said there was no rust.Service Plus asked me to get a hold of a vendor's technician to confirm. This was a bit confusing because during the call with Service Plus, they asked for the technican's company, technican's name, and phone number. Anyway, I I was in the process of doing this and looked at the portal and Service Plus closed the claim. It was less than 5 hours that they closed the claim. The claim was opened for 5 days on their part but closed immediately. I was not allowed to provide the information that was requested. I want everyone to know that Service Plus was willing to lie and cheat customers and not process valid claims. My condenser and evaporator coil were both leaking. Btw, the evaporator coil is aluminum so it doesn't rust. The area on the condenser leaking did not show signs of rust. Please look for other alternatives.Review from Laurie C
1 star07/03/2024
They give you a claim number, but then make you responsible for finding a vendor. Then they limit their repair auth to $200. Then insist that whomever you have called call them and speak with them directly before they even authorize the repair that they have already committed $200 toward. Today the bill with $219 to clear a drain and they will not reimburse the $159 (difference after my service fee) BECAUSE THE REPAIR TECH DID NOT CALL THEM FOR ADDITIONAL PERMISSION TO CLEAR THE DRAIN. It has become a policy of service vendors in our area to refuse to take time out of their work days to hassle (AND I MEAN HASSLE) with these kinds of home warranty companies. I dont know how else to warn the public that you should save your $1600 because they wouldnt even let usy out of the contract when we dealt with this same con job in February!Review from Chris L
1 star06/28/2024
Service Plus home warranty company is a complete joke and ripoff. They are crooks and will get out of fixing any problem in your home. They try to use a contract you never get sent to you some sub part of the contract and they dont cover it. Complete waste of money. Please save your money try someplace other if you waste your money and do a warranty. They are all crooks better to put up a hundred dollars a month and save and you will have enough for any repair you need in two years anyway. Thanks for listening to me b**** Im mad af
ServicePlus Home Warranty Response
07/02/2024
Review ID: ****** We are genuinely sorry to hear about your negative experience with Service Plus Home Warranty. Your feedback is incredibly important to us, and we take such concerns very seriously.At Service Plus, we strive to provide top-notch service and support to all our customers. We understand that home repairs can be stressful, and our goal is to alleviate that burden, not add to it. We regret that your experience did not meet the standards we aim for.We'd like to address your concerns directly:Contract Clarity:We apologize if there was any confusion regarding the terms of your contract. We make every effort to ensure that all our customers receive and understand their contracts. If you did not receive your contract, we would like to rectify this immediately. As we are a "GREEN" company, a policy is no longer mailed unless requested. Please visit the customer portal where a copy is available at all times, or contact us at ************** to request a copy of the policy.Coverage Issues: We aim to be transparent about what is and isnt covered under our plans. We are sorry to hear that you felt certain repairs were unjustly excluded. Our team is ready to review your case to ensure that all covered repairs are appropriately addressed.Customer Service: We regret if our service did not meet your expectations. Our customer service team is trained to assist you and resolve issues efficiently. We are committed to improving our service based on your feedback.Value for Money: We understand your frustration regarding the value of our service. We believe in the benefits of having a home warranty and are disappointed to hear that you did not find it worthwhile. We are constantly working to enhance our plans and services to provide better value and satisfaction to our customers.Although the policy covers septic pumping, the issue you are experiencing pertains to the lines. While the vendor reported a clogged line, which was authorized for service, the problem persisted. Unfortunately, SPHW is not responsible for broken or collapsed sewer lines or stoppages caused by root invasion and/or stoppages caused by foreign objects. Your satisfaction is our priority, and we hope to restore your trust in Service Plus Home Warranty. Thank you for bringing these issues to our attention. We look forward to resolving your concerns promptly.
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