About

Local BBB:

BBB Serving New Jersey

BBB File Opened:

12/12/2012

Business Started:

2/1/2003

Business Incorporated:

6/1/2008

Type of Entity:

Corporation

Additional Information

Refund and Exchange Policy

Return Policy.
All Returns must be initiated by email or phone. An RMA is required for each return. You
can initiate a return for new and unopened items within 30 days of the delivery confirmation date. You must return items in new or unused condition with all original materials/packaging included with the shipment. They must receive your returned items in our warehouse within 45 days of the delivery confirmation date. All packages must be inspected prior to use/washing.All returns are subjected to final approval once received and inspected.Products must be returned in their original packaging, unused, unwashed or a refund will not be issued.
You can expect your refund within four weeks of shipping your package back to them. In many cases you will receive a refund sooner, but they estimate four weeks because of the time required for return shipping (up
to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (upto 5 business days). They will notify you via email with the details of your refund, and they issue refunds in the form of payment used to make your purchase. **A 10% Restocking-Fee will be applied to all wholesale returns**
Defective Products or Products received in error.
All packages must be inspected prior to use/washing. Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. They need to be noticed immediately.
Customers’ who receive shipments in error would be required to return the item immediately. Home City will issue the return label and mail, fax or email it directly to the customer. They would ship the correct item to the customer upon the return of the incorrect item. Home City would be responsible for all re-shipping and
return shipping fees. Manufacture defect claims are subject to inspection prior to approval
and may take up to two business days. Discoloration, Washed/Used and/or misuse by the customer are not eligible for approval. When they receive your return, they will inspect the item and provide a
replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

Business Categories

Linen Manufacturers