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Business Profile

Pet Supplies

Pet Life LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been nonresponsive in fulfilling my order although they received my $68.55 payment. They are not answering my calls or electronic messages, and has failed to provide any updates since receiving my order. I question whether this company is a scam or has gone out of business. Due to their nonresponsiveness, I want the order cancelled and a refund immediately.

    Business Response

    Date: 03/28/2025

    We actually have been emailing customer back and forth and they requested a cancellation which is what we did. Their order was cancelled and refunded on 3/18 per their request. 

  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sells animal clothes that do not fit according to the measurements they publish. They promote free returns but if you do not have a printer for a label they charge you. Once you purchase the company seems to be completely unresponsive.

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders on January 8th for **************** Ingredient rabbit wet cat food. 12 cans in each order. Shortly after that i read the reviews for this business and saw the terrible reviews. I immediately wrote and requested cancelation of both orders. I received 2 emails (uploaded) that stated the orders were canceled. They were not and they charged me for both orders. Then I received a notication that order Spl62001 had been shipped and I received an Amazon tracking number TBA318709424745. It said delivery would be today, January 17, 2025. This mirning is received a text that states this order is undeliverable and is being returned to sender. Obviously this is a scam company. I want a refund on both orders. I will also be contacting my credit union to report fraudulent activity.

    Customer Answer

    Date: 01/17/2025



    Better Business Bureau:

    The vendor has credited my account. Complaint is resolved. Thank you


    Regards,

    ***** ******

  • Initial Complaint

    Date:12/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company says they will refund to our credit card the $27.10 for the critically needed 2 day air shipping of fish medicine. Because they did not deliver, and state they delivered 12 days late, they cost us the life of our fish, and because we had to order separate medication elsewhere due to non delivery, we requested the entire amount #of the order be refunded of $41. The medicine was $ 13.94. Order critical care medicine for sick fish with 2 day air delivery payment of $27.10, ordered on 10/23. We paid additional money for the fast delivery and believe a notation was included that the medicine was needed within the 2 days promised for sick fish. The item was not delivered as promised. In a last ditch effort to keep our fish alive, our husband ordered medicine from a different company when the item did not arrive on time. Our fish died within a few days not having the medication in time. The company states the item was delivered on 11/4. We did not received the medicine. They are a service provider for medicine and should have had the medication to us timely as paid. We also seek help from BBB that the company does not report us, or corrects to remove the $14 medication order, to any bill collection or credit rating service.

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 1, 2024 ordered 8 bags of Lotus Soft Baked Dog Treats. Cost $53.20. Never received email confirmation. I printed a copy of the order, no. SPL57220.E mailed them twice requesting a shipping date and a tracking number with no response. After reading the complaints, I believe I am not going to receive my order. Thank you for your concern in this matter. **** ******

    Business Response

    Date: 11/18/2024

    Package was lost in transit and customer was issued a full refund for the order. 

    Here is the *** to lost package *************************************************

    Customer Answer

    Date: 11/22/2024



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Received a refund on 11/21/2024 as package was not delivered.

    Regards,

    **** ******

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for (6) ****************** plus containers on or very close to 9/1/2024 for $214.34 and it is now 9/18/2024 I still did not receive my order. I have tried contacting them several times to no avail. I have stayed on hold for longer than 30 minutes on more than one occasion only to leave a voice message. None of my messages were returned. I asked only for a texted *** tracking number and they can't even provide that. I am extremely displeased with this company and would expect immediate delivery of my order or a full refund.

    Business Response

    Date: 09/19/2024

    Hi,

    We apologize for the delay regarding your order and value your business. Your has been processed for shipping and you can track it here 1ZRR65020336968316

    Per the following tracking link on **** your order was delivered on 9/19/2024 *************************************************************************************************

  • Initial Complaint

    Date:07/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two dog toys on June 26, 2024. As of July 4, 2024 there has been no activity on the order however the funds were collected. Wish I read these reports prior to purchasing. Seems to be the norm for them. I just want my money returned. Buyer beware!

    Business Response

    Date: 07/15/2024

    Hello,

     

    The order is showing it was already delivered here ****************************

    Customer Answer

    Date: 07/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Upon filing this complaint, as with many others who did the same, the order was fulfilled as promised. 

    Regards,
    *** ******

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 litter boxes last week on June 6,2024. The money cleared my bank but Pet Life hasnt sent any email as to when its going to ship. I also called 3 times and they never answer and I have left messages on their answering machine and I have emailed them but no one responds. Im a senior citizen who lives on a budget so I cant afford for Pet Life to hold my money. I have no clue how or what I should do next its very apparent that they are keeping peoples money and not sending out the orders

    Customer Answer

    Date: 06/28/2024


    Better Business Bureau:

    I have received the 2 litter boxes yesterday, so I consider this worked out. 


    Regards,

    ***************************

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    On June 7, 2024, I placed an order for Cognition Bites for dogs. On June 11, 2024, I emailed *******@*******.com (as stated on the order page) to get a shipment status since it is supposed to be delivered between June 12 - June 13, 2024, and the status still shows "order placed". On June 12th, I called since I did not receive an email reply. I listened to the wait dialog and music for a long time until it finally forced me to leave a message (no other option). I still have not received a return phone call or reply to my email. No response at all. It is now June 13th and it still has not shipped yet. I now believe this is a scam. And, I am not happy about it or the fake company. I want to cancel the order and receive a refund immediately!

    Customer Answer

    Date: 07/02/2024



    Better Business Bureau:

    I just wanted to inform you that I finally received the order. 



    Regards,

    ****** ******

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product online. They took my money but never sent the product and do not answer the phone or web inquiries via email

Pet Life LLC is NOT a BBB Accredited Business.

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