Complaints

This profile includes complaints for buydig.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  buydig.com

  80 Carter Dr Edison, NJ 08817-2094

  
• 

  buydig.com

  203 Route 22 East Dunellen, NJ 08812

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of credit card fraud I never heard of this company before I have reached out about a refund and cancellation of any items

  

  Business Response

  Date: 09/10/2024

  We are so sorry to hear you are a victim of fraud... 

  If there was an order placed with your credit card through our company I would right away file a dispute.. 

  If you had an order number on your end we can make sure to cancel the order here. 

  let us know. 

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-7-24 called Buydig.com to cancel my order #********** due to a family emergency. Was Told TV was loaded on delivery truck. Told to refuse delivery. And that was it. The shipping company called 2-8-24 about delivery and I told the company the order was cancelled and do not deliver because of a family emergency. The shipping company said fine no problem. On 2-7-24 they charged my card after I told Buydig.com to cancel my order for the amount of 2669.89. Instead gave a refund of 2304.89 on 2-22-24, 10 days later. Cost me 365.00 dollars for cancelling a order. This is outrageous. Cancelled, never left Buydig.com , no delivery and it me cost me 365.00 for cancelling a order! Buyer(s) beware this company , I never heard of any company charging this much money for cancelling a TV order that was not even delivered. As a matter of fact, I called a few companies and they have very minimal return fee, 100.00 and less They are bad as they could of stopped delivery. If you want to cancel an order and get charged ridiculious cancellation fee by all means deal with Buydig.com . Very bad company to deal with. Save your money and shop elsewhere, Amazon, B&H, Walmart and many more reputable companies. I would of not ordered from Buydig.com they border on illegal charges of money for a cancelled order.

  

  Business Response

  Date: 02/25/2024

  The customer and I  spoke over the phone and was able to conclude this issue. 

  we love our customers and stand behind them 100%. 

  Customer Answer

  Date: 02/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ******* ********

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So bought a 85 in 8 k tv on August 21 this yr. Came refurbished with a extended warranty of 2 yrs. Waited about 5 weeks for the room to be finished and we put the TV on the factory stand on a TV stand. was fine for a month and the screws snapped and tv fell. Notifying the company was given a run around first it wasn't within 90 days it was then they said it wasn't covered because it was wall mounted it wasn't then was told the screws were over tightened when I sent them pictures of the other 3 Samsung TV's providing proof I wasn't a moron.i work ft as a ups driver so I work hard I feel 1 they didn't supply the proper hardware by mistake also the extended warranty seems misleading

  

  Business Response

  Date: 12/22/2023

  After reviewing the claim we understand the mistake the customer made while mounting the TV in turn casuing the TV to fall. 

  Now wanting to return the TV do to a drop which is not covered. 

  I did discuss this with the proper parties and decided to refund the order in full. 

   

   

  Customer Answer

  Date: 12/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ***** *****

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a DJI Mini 4 Pro drone with the fly more plus combo (totalling **** USD + shipping) a few days ago. I tried to use my first credit card, and was informed that there was an error in processing my card. I then tried a second one and got the same exact message. To my surprise, I was triple charged (for almost **** ******** Dollars) across two cards WITHOUT receiving any confirmation code or email so that at I could at least know a purchase was successfully made. I had to go out of my way to cancel both cards and communicate with my bank to make sure I was not robbed of my money. I tried to contact BuyDig so that they could check the last 4 digits of my credit cards so that I could receive my money back, but they said there was nothing they could do and that I had to go to my bank. Only, my bank informed me that they will not be able to fully return the 3 transactions and that I had to go to the company so that I could ask for a reversal of this unjustified withdrawal from my bank account.This is a gigantic sum of money, and for BuyDig to simply put their hands up and say there is nothing they can do as result of their error is astoundingly absurd. I am asking for nothing but for the payments to be reversed based on the last 4 digits of the two credit cards, nothing more nothing less. There is no item being shipped my way because I could not receive so much as a confirmation email.

  

  Business Response

  Date: 12/21/2023

  In order for us to search an order we need an order ID.

  i searched with the phone number it did not work. 

  if  you placed an order with us you would have recived a confirmation email.. 

  I would contact the bank and reverse the charges, 

• Initial Complaint

  Date:09/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased...3/30/2023 Amount...$2887.94 Delivery of product...promised 2 to 10 days Still no delivery date scheduled. I have requested cancellation 3 times due to never having received the product. Company said that I received delivery yesterday 9/15/2023 .Which I did not...

  

  Business Response

  Date: 09/18/2023

  We spoke with the customer over the phone.

  Worked it all out. 

  Customer Answer

  Date: 09/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ******* *******

  Customer Answer

  Date: 11/03/2023

  
  Complaint: 20614066
  
  I am rejecting this response because: After waiting 3 weeks for delivery, the company chose a random older guy with a van to deliver my $3000 TV. As he was by himself, I had to help to get the 83" TV into my home. Because of all the hassle, detailed in my previous complaint, the company offered a refund of $400, if I accepted delivery and changed my ratings from 1 to 5 stars and closed my claim with the BBB. I agreed and followed through with my commitment. It's now been 2 weeks since delivery and I still haven't received the refund. Also, my TV was advertised with a 4 year extended warranty included. I have tried numerous times to get the company to honor the sale, however I've been unsuccessful. This has been a nightmare experience. Just do what you promised to do and we can get on with our lives.
  
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 11/26/2023

  we try and refund daily,,..

  issue is the bank still has the claim open which wont allow a refund to go through. 

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a tv from them via **** listing on 8/24/23 using Buy it Now. Paid minutes after winning auction, several emails asking about shipment throughout the week, and they finally advised this item is not in stock on 8/31/23. They have not yet refunded my money, will file a complaint with ****. This is a warning to others!

  

  Business Response

  Date: 09/21/2023

  Hello, 

   

  Please if you can send over the order ID 

  So we can further look in to this. 

  Customer Answer

  Date: 09/21/2023

  
  Complaint: 20548956
  
  I am rejecting this response because:
  
  It was just a question on what the order number itself (***********) was and posed no resolution or changes to their processes which failed me the customer. 
  

  Hopefuly more folks come forward with complaints to force them to make changes or close them down for their shotty business practices. 

  
  Regards,
  
  *************************

  

  Business Response

  Date: 09/22/2023

  The order number provided does not come up.

  please send a screen shot showing it. 

  we want to oprovide our answer and help in the case but without an order ID we arent able to provide an answer. 

  we do love our customers in every aspect of our busniess all we do is care for our customers. 

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I purchased a ********* Duo phone from this company. The phone ended up being defective. I bought from this company because they advertised that they are a ********* authorized dealer.... So upon contacting them about the defective ********* duo, they initially wrote the following to me: " would you like to keep this item for the nice amount of *****?" !!!! A phone that cost ****** and is not working. What am I going to do with *****??!!! I obviously declined their "nice" offer. Then they said they couldnt replace it because it was purchased via a 3rd party, (that would be ****, even though all their promises are on their **** page), they said they could only offer a refund. I accepted their limitation and asked them to proceed with the refund. First it took forever for them to send the return label, and when they got the phone they only refunded half of the total price. Every time I called to follow up they would use the excuse that the return was outside the return window, it was not! And every time they checked they would see that all was done within the appropriate time frame. Then they said that they needed to talk to the manager. Then they tried to say that the phone was in bad shape when they received it. Another made up lie, it was returned in its original packaging same condition as it came to me, without damage. The only problem the phone had was the display was malfunctioning. In the end we never got a call back from anyone about only getting 1/2 our money. Currently Pay Pal has stepped in to dispute the remaining balance. I am also filing complaint with **** directly. False advertising and corrupt business practice.

  

  Business Response

  Date: 05/23/2023

  I read this complaint and i totatly understand your frustration. 

  please send over the order # so I can take care of the rest. 

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order WC27917062 on 3/17/2023. Ordered was marked as delivered left in front of my door. I contacted them on 3/23 and advised them the package was never delivered to me. I also asked them why they would allow the delivery company to just leave the package unsecure and did not obtain a signature. They have refused to help replace or refund my money. I have sent multiple emails and been given the run around over and over. I need my order or my money back. I am on a fixed income and cannot afford to just throw money out the window.

  

  Business Response

  Date: 04/20/2023

  So sorry for all of this 

  we went ahead and refund the order in full. 

  Customer Answer

  Date: 04/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order my grandbaby a bike but after I waited a week to see why it having been ship out yet they said they out of stock so I waited another week still no bike so I ask for a refund on the 20 of Sept 2022 which I order first on 13 of Sept 2022 n here it's Oct 1 2022 noresponse or email just want my $79.50 they refuse to give back THANK YOU

  

  Business Response

  Date: 10/25/2022

  Please provide an order 3 so we can process this. 

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress through buydig.com. I entered my new address, as we had just recently moved, and opted to pay through PayPal. However, this overroad the existing shipping address. Upon the completion of the purchase, I received the order confirmation email and realized it was shipping to the wrong address. I called buydig the next day and was told I couldn't cancel the order because the shipping tracker had already been produced, but they would reroute the package through ****** I called back the next day to confirm that it had indeed been rerouted. I was told that it had been.However, It showed up at our old house. Thankfully, our neighbor watched over it as the nightmare of trying to return a package through ***** pickup from 10 hours away. ***** picked it up and returned the product over a month ago and have not been refunded the money for the issue. I have been on the phone with costumer service 3 times with no resolution. Packages was not opened or damaged. Package should not have been delivered in the first place.

  

  Business Response

  Date: 08/08/2022

  So sorry this has happened. 

  Whaty happens when an issue like this occures we contact the carrier and put a request in to have this sent back to us which has been done. 

  
  This unfortunately this is never guaranteed. 

  but we for sure can take a return on this. 

  would this work?