Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made what I thought was a one-time purchase, but they put me on a subscription. I caught it before it shipped to stop it, but they told me that the order has already been processed. The merchandise arrived and I returned (sent back to sender) on 3/31/25. They refuse to credit my money back only offering another product or company credit. Their products don not work as advertise so I would like to get my money back. The now have the product and my $150.00. I appreciate your help. ******* *********
Business Response
Date: 04/14/2025
Customer opened a chargeback for $105.93. Chargeback was accepted by us, the merchant on 4/14/25. Customer was already credited from the credit card company.Customer Answer
Date: 04/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *********Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a large skin care package from Chamonix, tried all the products, and discontinued the autoship on my account profile and they still sent the product. I called and contacted them and they told me to return the product and issued a credit stating that they believed I had a different "account" than the one they had and the cancellation didnt show on their account. The sales person offered me another product that she said was significantly different from all the products in the starter package FOR FREE and said if I liked it I could order it again in the future. She did not tell me that it was set up for auto ship and I did not have an auto ship on my account nor did I receive an email stating that I had an auto ship. The product arrived at my house 4 months after the FREE sample and I called immediately when I saw the charge on my account. They would not take the product back or give me a refund. Instead, they sent me a link to what they said is "my account that they see" not the one I log into with my username and password. This was the same problem with the first shipment. They seem to have an account that I don't have access to and can't make any changes. They have an IT problem and they have a customer service problem and they do not hold truth in advertising. In addition, I told them to remove all my credit card information from their system to prevent any future orders and to remove my name from their mailing list via an email and to send me a confirmation. They did not confirm they did this so I had to call back again and the agent told me they would remove and finally I got an email confirmation. They still did not give me a RMA number so I can't return the item for a refund. They will only issue a store credit. I also contacted my own personal credit card company to dispute the charge. I do not recommend the product or the company.Business Response
Date: 12/02/2024
Customer placed an order on the Internet on *************** 6/13/24. At that time, the customer’s account was created with the name, billing/shipping address, and phone number.
This order was a sign up to a Subscribe & Save, an automatic shipping program where they will automatically be given all the benefits after purchase.Merchandise has not been returned. As a courtesy, we refunded the $46.00 onto the credit card used to make the original purchase.
Initial Complaint
Date:08/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently I signed up for a subscription which SHOULD come with some type of reminder that you're about to be charged. At 6am EST on a Saturday morning my card was charged a very SIGNIFICANT amount of money. I was very upset. I tried searching my emails for any indication this charge was coming. NONE. I tried contacting the company - THEY AREN'T OPEN ON THE WEEKENDS. I tried modifying the subscription- ABSOLUTELY no place to do so. I filed a complaint with phone number and emailed them a complaint. The best I got was 'TOO BAD SO SAD' via email and they still went forward with "sending the product out" after receiving my complaints by Monday morning. No phone call, no correction, no apology, no refund. Just keeps saying IN EMAIL that their policy is no refund only credit or exchange. Isn't that great for cashing in on business. Absolutely no care for customer satisfaction. Do not get taken by such a low integrity company. I want my refund asap. They can have their overpriced stinky crap back. Oh, and if you wondered, it does nothing for fine lines or wrinkles.Business Response
Date: 08/22/2023
We are so sorry for the response you received. We have issued you a full refund. Please allow up to 5 business days for it to show up on your account. If you should have any questions, please feel free to contact us at ###-###-####.
Thank you and have a great day!
Customer Answer
Date: 08/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate their swift action and it speaks much higher volume than how I was treated in my email.
Kindly,
******* **********Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered skincare products through this company. I inadvertently signed up for automatic renewal. Fortunately, I used my Paypal account and I was able to easily cancel. However, this company now calls me weekly and absolutely refuses to stop. I have repeatedly asked them to stop calling me, but they continue to call. Just plain rude!Business Response
Date: 08/31/2022
Customer signed up to automatic shipment on www.genucel.com on 3/28/2022.
Customer has been cancelled and also placed on a DO NOT CALL LIST.
Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a ****** booster seat for my granddaughter. Was concerned because I never received a confirmation email regarding order. Called the customer service #. It is a fake #. Then I read the negative reviews from people who never received their merchandise. This was ordered on 7/15/22 for $12.95. I have not received anything either. It is definitely a scam company! My bank is in the process of recouping my money. Bank said there is no phone # to contact them.Business Response
Date: 08/01/2022
We are a ****************** We sell skin care.
www.betterskintoday.com.
This complaint is not for our company.
Initial Complaint
Date:05/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered merchandise and never received it and cant get refundBusiness Response
Date: 05/10/2022
We are unable to locate an account using the information provided.
If possible, we would need a date of charge and the company name as it appears on Credit card statement.
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