Customer ReviewsforSpirit Halloween

Spirit Halloween scams their customers on overnight shipping. I paid $32.99 for overnight shipping at check out. Spirit Halloween customer service stated to me that it takes a minium of 2 to 3 days to get an overnight shipping.

Good afternoon *****. We see your order was placed on a holiday. Due to this, your package will ship out the following business day, as stated on our website. We will watch your order to ensure it is received in 2 business days or less. If your package exceeds this timeframe, we will issue a refund for the shipping fees paid.

This company is nothing but a scam company. I placed an order with them (first time) and the next day I got a shipping confirmation with tracking number. It has been 3 days since and ***** still says it is an invalid tracking number or not found. I have no idea if my order actually shipped or not. I am guessing not since ***** has no record of that tracking number. So this must be just a delay tactic. I have tried emailing them (based on email the order/shipping confirmation came from) and all emails have come back as undeliverable. I would not order from them again, They appear to be a scam website and don't actually ship products. I will be contacting Paypal to get my money back. Unless you want to throw away your ******************'t use them. I did make sure and confirm that I was using their primary website since there are actual fake websites using their name. But I argue that even their legit main company website is a scam as well since they just provide fake tracking numbers. Based on other reviews, even if I could get a hold of their customer support, they take forever to send refunds (more was to delay people getting their money back). So I will just go direct to Paypal, My order was about 20 bucks with shipping. It isn't a lot of money, but I do not like being scammed and stolen from.

Good afternoon *****. We're sorry to hear that your package is not being updated as anticipated. Upon review, this order ********* was placed on 5/8/24 with Standard shipping and began processing into our system at 4:31pm. Records show the order was processed for shipment by the fulfillment facility on Thursday 5/9/24 at 5:30am. Movement will not reflect on the tracker until the carrier scans the package at a sorting facility; as multiple packages are loaded onto a pallet for pick up, individual packages are not scanned by the carrier at our dock. Standard shipping can take up to 3-7 business days (Monday-Friday, excluding weekends and holidays) to deliver once shipped. At this time, this parcel has been in transit for 1 business day. Please allow the full shipping timeframe for the carrier to update this tracker and complete delivery. If there is no movement on the tracker and no delivery by Friday 5/17/24, please do not hesitate to reach back out so we may offer further assistance with this order. Thank you. 

Purchased a beetle juice costume online plus overnight shipping but received a totally different costume (joker). Continued to call after being promised a refund which there is no record of being processed. When calling they kept saying it would be a manual return but still haven't received a refund.. Ordered on 10/26/2023. They send a credit has been issued back to your account email without it being issued back to the account. When calling to ask about why, it is still processing. This seems to be a scam, instead of returning my money because you didn't have it, you send me a different costume. $85.59 wasted money.

Good afternoon ********. We're sorry to hear you did not receive the refund for your online order. Upon review, we see the shipping and sales tax were entered for return on 10/29/23, in the amounts of $27.49 and $5.60 respectively. These are processed separately by the system and should have been received within 7-21 business days at the original payment method. Looking into this further we do see that the remainder item value was not successfully processed back to the Paypal account on file. At this time we have re-entered this return and provided your information to the ****************** to ensure it is processed successfully and the funds received. The remaining balance pending for this return is $52.50, for a total issued refund of $85.59. Thank you.

They are nothing but a scam and a joke. I bought three costumes from them they were over a week late coming in so I refuse to order. They received the order and confirmed that they received it and refused to give me my refund by giving me a constant runaround about which department's job it was to do that and that nobody had processed it yet that's been since October the 31st of 2023 it is now March the 8th of 2014.

Good afternoon ********. We're sorry to hear you did not receive the refund for this returned order. Upon review, we do see an electronic refund attempt entered 11/4/23 that was not received, and a manual refund was entered with the ****************** for resolution on 12/13/23. System records show this refund was completed by the ****************** on 1/15/24, and would have posted to the account within a few business days. Thank you.

I bought a costume, and it did not fit. I returned the costume and paid the postage myself. Spirit Halloweens customer service was contacted more than four times. I was promised a refund and even told that the tax would be refunded first, a smaller amount, and the cost of the costume would be refunded later. I was sent emails confirming that a refund was made, but it was not true. I have even spoken to customer service reps over the phone several times, and they also outright lied about the refund. This is not a responsible, reliable or trustworthy company. I will never purchase a costume from them again.

Good afternoon Les. We're sorry to hear you did not receive the refund for this returned order. Once an electronic refund is initiated, it runs automatically until the process is complete and the funds are released to your account. If any errors occur, interrupting this process, the refund may appear completed in the system despite the funds not being received. Unfortunately once an electronic refund is processed, it cannot be re-initiated, and a manual refund would need to be processed instead. Upon review, we do see an electronic refund attempt entered 12/1/23 that was not received, and a manual refund is now pending with the ****************** for this order to be issued via Paypal. We sincerely apologize for the delay, as the team is working through high volumes of manual refunds in the order received. We have escalated the details of this refund to the supervisors in the ****************** and requested immediate assistance in having this processed for you. Once this has been completed, we will follow up with you to provide confirmation for your records. Thank you.

Good evening Les. Our apologies for any confusion, upon further review the pending manual refund with the ****************** will be issued via credit card. The details of this refund has been escalated to the supervisors in the ****************** and requested immediate assistance in having this processed for you. Once completed, we will follow up with you to provide confirmation for your records. Thank you.

Bad customer service! They sold me an inflatable costume with a broken fan so the costume wouldnt work. I asked for a refund. I had to email them several times. I got a new timeline each time. Im still waiting for my refund 60 business days later!! I finally made an appeal with my credit card. Spirit Halloween Dont bother giving me one of your generic apologies that is disingenuous and wont amount to anything being corrected. We know your awful business model by now.

Good evening ****. We sincerely apologize for the delay in your refund. Upon review, we do see the initial electronic refund for this order ********* failed, and a manual refund for a check was entered with Finance on 1/2/24. The ****************** is working through these manual refunds as quickly as possible in the order received, and is advising of delays due to the high volume of manual refunds to be processed. We have escalated the details of this refund to the supervisors of the ****************** and requested immediate assistance. Once resolved, a team member will reach out to you with an update for your records. Thank you.

Placed an order in October, shipped it back before November and never got a refund for it. I have emailed customer service every few weeks and keep getting the run around on why they cant issue a refund directly. It is now almost February and I still havent gotten my money back. I called again today and got the same im pushing your refund through to finance response that I have gotten every time I have contacted them. This place needs to be shut down if they cant give people their money back.

Good afternoon ********. We are sorry to hear your refund has not yet been received. We have reached out to our ****************** Supervisors and requested that your PayPal refund be completed as soon as possible. Please be advised this Department operates during standard business hours, Mon-Fri from 9am-5pm EST and will not see this request until that time. We have left a note to have you contacted once this has been completed, to provide a confirmation for your records. Thank you.

Been waiting almost three months for a refund from a return and it seems to be a use after excuse. 5-7 business days doesnt equal out to three months. All other low grade reviews Ive seen are from not receiving refunds, and now I know Never to use them again for anything. Theyre scammers. Three months and still waiting for a single refund.

Good afternoon ******. We are sorry to hear you have not received your refund. We have reached out to our ****************** Supervisors and requested that your refund be completed as soon as possible. You should see your refund credited back to your card account shortly. Thank you.

As a former employee, this is the worst company I have ever worked for. Working on a lawsuit toward the company for malpractice toward employees as we speak.

Good afternoon Glo. If you would like to speak to someone from our *************** team regarding any issues you experienced during your employment, you can contact them directly at ************, option 3.

Wow! So thankful to see other reviews; it appears that my experience is like so many others and the terrible business model and customer service that ********************** runs on. I made my order on 10/19/23 which showed that it was shipped but never left the store and wasnt delivered. I have been waiting and trying to receive my refund since 11/1/23. Spirit Halloween says the refund is processed, but it doesnt clear my credit card. They say that they have sent my refund through PayPal, but the funds arent sent. Every time you call they say it will be 7 business days. They are so crooked that I will never be a customer again. What a shame **********************! They deserve 0 stars and to be shut down. Part of the reason they appear to be in business is that they steal money.

Good afternoon *******. We are sorry to hear you have not yet received your refund in your PayPal account. Our ****************** has stated this refund was completed Friday, 12/22. As you have not yet received your refund, we have reached out to a Supervisor in our ****************** and requested a a confirmation that we can email to you so we can further assist you with this issue.