We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Palisades Collection, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a court letter that threatens to garnish my wages for a ******* bill that I have no knowledge of. It is for a judgment entered on January 2008. I have no knowledge of this debt nor have ever had a ******* cell phone. The account number attached to such claim is a house phone number. Yet, the lawyer who is suing me on be half of palisades says it is a cell phone bill. This is a 16 year old claim that I have never been to court for. This debt is over $4000. I have never had a house phone bill that high. I have not had a landline phone in nearly 20 years. I would like to dispute this debt. Unfortunately, I have never received a day in court to do so. Isn't a debt charged off after 7 years? The time from to *** over a debt in ** is 20 years but this is not my debt. I contacted ******* and the company had no idea what I was calling about. How can I be ***d for a cell phone bill I never had with a house phone number account attached to it ? This is an error. I have never entered into a financial contract with Palisades LLC.

    Business Response

    Date: 02/15/2024

    Palisades Collection,LLC
    P.O. Box 1274
    ****************, ** **********
    Telephone **************                           Customer Service **************



    February 15, 2024


    Attn:Attn: ***********************
    Better Business Bureau
    *************************************** Road
    Building A, Suite 202
    ********,**  08690


    RE:     ***********************
               Your File No. 21247130
               Our File No 10680040

    Dear **************:

    We are in receipt of your letter regarding the complaint received from the above consumer.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:
    Palisades purchased account number with last four #********* ******** on or about November 9, 2006.  At the time of the purchase the account balance represented by the seller was $3029.21. The account was opened with the original creditor on April 4, **** and was charged-off on January 5, ****. The judgment was entered on February 28, 2008, in ******* Special Civil Part, case #DC000470-08.
    The account is currently being serviced by ***********************************************. Please contact ********************************************** at ************** or at the following address, if you have any questions or need additional information:

    ***********************************************
    7 ***************
    **********, ** 07054

    Finally, please be assured that every effort is made by Palisades Collection, L.L.C. to ensure that collection practices are properly used and in compliance with state and federal regulations.
    Thank you for your attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.

    Sincerely,


    *********************
    General Counsel




    Sincerely,



    *********************
    General Counsel




  • Initial Complaint

    Date:08/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to collect a debt I have no idea what it is about from Dec 2008 - this is 2023 what ever this debt is it is *************************************************************************************************************************** the ************* ( which is 7 seven years )

    Business Response

    Date: 08/25/2023


    Attn: Attn: ***********************
    Better Business Bureau
    ******************************* Road
    Building A, Suite 202
    ********, ** **690

    RE:      ***************************
                Your File No. 20459942
                Our File No 19073580

    Dear **************:

    We are in receipt of your letter regarding the complaint received from the above consumer.  Please be advised that the account with our company has been carefully reviewed and the following are our findings:

    Palisades Collection, LLC purchased the account from Washington Mutual on or about December 20, 2007. The original creditor was *************** At the time of the purchase, the account balance represented by the seller was $2,977.44; the account was opened on March 15, ****, and was charged-off December 29, 2006. Judgment was entered on December 12, 20** in The *************************, Guernsey County, **, under case #**CVF00986. The judgment is still valid.

    The account is currently being serviced by *******************.  Please contact *******************., at ************** or at the following address, if you have any questions or need additional information:
                                                                  *******************.
                                                                  ******************************************
    ,                                                             PO Box 39696
                                                                 *****, ** 44139

    Finally, please be assured that every effort is made by Palisades Collection, L.L.C. to ensure that collection practices are properly used and in compliance with state and federal regulations.
    Thank you for your attention to this matter. If you have any questions or need additional information, please do not hesitate to contact me.

    Sincerely,


    *********************
    General Counsel


    Customer Answer

    Date: 08/28/2023


    Complaint: 20459942

    I am rejecting this response because: Have been in contact with HELPSISHERE.com and they are handling the situation for me



    Regards,

    ***************************

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has put a levy against my accounts. I have never received any information on who this debt is from nor have I received any court docs about legal proceedings on the matter. They have stolen $743.65 on August 3rd from my ***** ********** account under the name *******************************. This is not fair that I was not provided the opportunity to fight an alleged court case or prove this debt doesn't belong to me. I have no idea of who the originator of the legal order belongs to nor a way to contact them. This whole issue is bank fraud and my money was stolen.

    Business Response

    Date: 08/04/2023


    August 4, 2023


    Attn:Attn: ***********************
    Better Business Bureau
    *************************************** Road
    Building A, ***************************************; 08690


    RE:     *************************
               Your File No. 20419581

    Dear **************:

    We are in receipt of your letter regarding the complaint by the above consumer. 

    Please be advised that we are unable to locate the account based on the information provided.
    Please have the consumer provide additional information on the account.

    Thank you for your attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.


    Sincerely,



    *********************
    General Counsel

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Open this claim?debt consolidation with them in 8/21. Debts have been settled but not paid off. I got a loan through *********** and the money has been sent to ******** and its just setting there. Nothing is being paid yet I'm paying on this loan every month. Not paying the debts is continuing to ruin my credit score. The do not return emails, no one knows anything when I call, I have been given two different payoff dates and still nothing.

    Business Response

    Date: 11/17/2022


    Telephone (201) 567-5648Customer Service **************



    November 17, 2022


    Attn:Attn: ***********************
    Better Business Bureau
    1262 ***************************************
    Building A, Suite 202
    ********,**  08690


    RE:     ***********************
                 Your File No. 18357956


    Dear **************:

    We are in receipt of your letter regarding the complaint by the above consumer. 

    Please be advised that we are unable to locate the account based on the information provided. The company Palisades **************** is not related to Palisades Collection, LLC. Please have the consumer contact the company located on the document that was uploaded to the complaint.

    Thank you for your attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.


    Sincerely,


    *********************
    General Counsel

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    His company took out debts over 1 he ago. Out of 3 fe t done has been settled. Just about two month ago I got a personal loan to pay off the debt settlement and be done with palisade all together. The personal loan money has been sent to them to pay off the debts and the money he is just sitting in that account while palisade continues to charge all the fees and such and is taking it out of the personal loan. I have been paying on Thai personal loan now for over two months yet palisade has not paid off any debts and continues to charge me for stuff. Total rip off and just continues to take my money. Could have negotiated with the credit card companies better myself. If not take. Care of by end of month will hire an attorney. This is ridiculous

    Business Response

    Date: 10/03/2022

    September 30, 2022


    Attn:Attn: ***********************
    Better Business Bureau
    1262 ***************************************
    Building A, Suite 202
    ********,**  08690


    RE:     ***********************
                Your File No. 18128549


    Dear **************:

    We are in receipt of your letter regarding the complaint by the above consumer. 

    Please be advised that we are unable to locate the account based on the information provided.
    Please have the consumer provide additional information on the account.

    Thank you for your attention to this matter.  If you have any questions or need additional information, please do not hesitate to contact me.


    Sincerely,



    *********************
    General Counsel

Palisades Collection, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.