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Business Profile

Denturist

Reset Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ****** of Reset Smile committed to crediting me $683.94 for replacement charges that should have been covered by the replacement warranty I purchased. I have not received the credit and have called and emailed several times to clarify the matter. I have received either no response or, in one case, an email with a less than adequate response. **************** is horrible, beware.

    Business Response

    Date: 01/15/2025

    Hi *****,

    Your payments were refunded in full on December 13, 2024.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to upload photos of my impressions before sending them back to ensure they were acceptable. I uploaded photos of my impressions a week ago and was told I would hear back within 6 hours. Then I was told 24 hours. Now it's been a week and I've heard nothing. I've sent 3 emails and called multiple times but you can't get through to anyone. They just took my money and ran. I want a full $438 refund immediately.

    Business Response

    Date: 09/24/2024

    Hi ********,

     

    We received your impression photos, thank you for sending them! On September 18th we requested a second set of impressions to be mailed back with your first impressions since your photos only included one arch. Please complete and ship the impressions at your earliest convenience, and we'll get started on your order.

  • Initial Complaint

    Date:07/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two deductions on my bank account from these people. I didn't know who it was until I did some digging on the name on the deduction RESET TECHNOLOG ************** ENGLEWOOD CLI INJUS. I purchased a set of partials from them and paid them off Dec 27 2023. they withdrew 6.99 and ***** out of my account on July 28. I got no notice they were going to take anything out of my account. I want my money back and for them to delete my info from their system

    Business Response

    Date: 08/13/2024

    Hi Rose,

     

    Your two most recent payments were refunded on July 30th.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21st, I prepaid $663.00 for a partial denture this company was to make for me + an additional $5.99 for the 1st monthly warranty premium (in case the device broke and needed replacing). After receiving the company's kit a couple weeks later, I sent in all the molds, photos and other items requested and ULTIMATLEY received the 1st partial denture on 3/22nd, which I reported to Reset Smile (verbally and in writing) on 3/23 did NOT fit, match my teeth or enable me to eat without it falling out. After several unreturned voice mails and unanswered emails, I finally got through to someone live and received a 'replacement' device (on 5/31/) that was worse than the 1st one. So, on June 12th, I returned everything and specifically requested a FULL REFUND OF THE $668.99 I'd paid in February (on my credit card) PLUS asked the company to immediately CANCEL the automatic, $5.99 A MONTH WARRANTY charges. They did neither. In fact, they never even acknowledged receipt of the return they signed for AND charged ANOTHER $5.99 AFTER receiving my return. (Note that RESET SMILE already has a copy of my credit card statement showing their charges, photos (of problems with their device), and **** signed receipt for my return on Jue 12th.)

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my dissatisfaction with the recent experience I had with your company regarding the mold kit I purchased and the subsequent customer service.I recently received the mold kit. I eagerly attempted to utilize it by following the instructional video provided. However, I found the video to be lacking in verbal guidance on how to effectively utilize the kit, particularly in resetting the smile impressions. Despite this challenge, I did my best to follow the visual instructions and complete the impressions to the best of my ability.To my surprise, I received a phone call stating that I had sent partial images. I was relieved to receive the call, as I had been eagerly awaiting feedback and guidance. The woman on the call instructed me to send the images to a specific phone number, which I promptly did. Additionally, I sent the images to the designated email address as suggested.Considering the urgency of my order, as I have an upcoming wedding event at the end of this month, I made multiple attempts to contact your company via phone. However, I was unable to reach a live agent or receptionist to address my concerns. This lack of accessibility is quite disappointing, as I would not have proceeded with my order had I known that live support was not readily available.I would greatly appreciate an update on the status of my order. The website indicated that the process would be fast, but unfortunately, it has not been the case thus far. Therefore, I kindly request a prompt resolution and improved communication regarding the progress of my order. If I do not receive a satisfactory response within a reasonable timeframe, I may consider requesting a full refund and taking my business elsewhere.I trust that you will take my concerns seriously and address them promptly. I value your products and services, and I hope that we can rectify this situation amicably. I look forward to your prompt response.

    Business Response

    Date: 04/02/2024

    Hi *******,

     

    A member of our team has reached out regarding your photos, and we've sent additional materials for your impressions.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was seeking information about products & pricing on their website.Turns out I was placing an order,highly deceptive. Ive been trying to contact them all day to cancel the order. They are impossible to get through to. Only way is through email or phone message. They even arranged financing, which I never agreed to. And , they have already shipped the kit. These people are thieves.

    Business Response

    Date: 03/13/2024

    Hi ****,

     

    We've cancelled and refunded your order in full. You do not need to return the kit.

     

    Thanks for considering ResetSmile.

    Customer Answer

    Date: 03/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I wish to insure that financing has been cancelled.

    Regards,

    ***********************

  • Initial Complaint

    Date:03/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for temporary denture offer cheat received. The temporary denture does not fit and irritate my gum. I called several times left a message. They never answer me never called me back. I just want to figure out how to fit the temporary denture in my mouth without irritating my gum, I cannot use it the way it is

    Business Response

    Date: 03/13/2024

    Hi ***,

     

    A member of our team followed up via email on 2/14. Please check your inbox for a reply or let us know if you did not receive it.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At first I didn't have any problems but it seams like they couldn't correct my request and I believe I have been in business about 18 month of ***** a month was the cost 800 I have made 760$ 5 months of payment this would be the last payment with them because I have left phone messages and emails but they stop replying so I just want to get what I paid in

    Business Response

    Date: 03/13/2024

    Hi *****,

     

    Your most recent order was delivered on 8/28. We've received your latest request and a member of our team will be in touch soon.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my fitted dentures on 2-19 and they did not fit. I emailed same day and received a response to try hot water which i did several times, they do not fit. I have since called and left VM and emailed them almost every day. No one returns phone calls or emails. I am seeing many posts about this online. From their website:We stand behind our product and if you are not satisfied with it, even after we make a new one to get it to fit correctly, we offer a refund upon returning your device(s) within 30 days of receipt if you're not satisfied. It can take a little time to get used to wearing a new tooth replacement device. Yet most people forget they're wearing it within a few days or less. But if after giving it a try your new smile does not fit well enough, don't worry. ************** for you by either adjusting it or even remaking it for FREE.

    Business Response

    Date: 03/13/2024

    Hi *****,

     

    A member of our team has issued a remake for your order.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to get a refund. I only recieved partial amount of my money, they still owe me $162.00. They said they would refund the rest. I have been waiting a month now.

    Business Response

    Date: 02/26/2024

    Hi *****,

     

    We have issued a refund check for your final payment, as we were unable to issue a refund through the Cash App after 90 days. Thanks for your patience.

Reset Technology is NOT a BBB Accredited Business.

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