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Business Profile

Construction Supplies

U.S. Standard Products

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for U.S. Standard Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Standard Products has 3 locations, listed below.

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    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/24/24 This company shipped a bag of safety glasses and paper towels to our company as an unauthorized purchase. They lied and said they have done business with us in the past, which we have no record of. They obtained a current employees name and used it as the Customer Order number. They are now invoicing us for 699.42 and emailed a letter from "Collections". We are not paying them. This is an obvious scam.

    • Initial Complaint

      Date:07/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A man called regarding a failed delivery but we have not ever made any purchases from this company. He transferred me to **** as US Standard Products who was overly friendly wanting to send a *** shirt that was returned undeliverable despite the correct address. She kept up this fake friendly conversation all the while trying to sell us items. Finally after her hounding questions, I faked another call but she wouldn't let up. Obviously a scam.

      Business Response

      Date: 08/21/2024

      We respect the right of a consumer and this person was marked "not interested" at the end of the conversation - before we had any knowledge of a submission to the BBB -- There is no need to "fake another call" - if you ask  for your number to be placed on do not call- we will immediately comply. I have placed the number in question on "do not call" as a proactive measure. 

    • Initial Complaint

      Date:07/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spam call from - ************

      Business Response

      Date: 08/09/2024

      AS requested,  phone # has been added to "do not call" - 

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice ******, dated 05/16/24 - US Standard Products is billing my company for items we never ordered. they did ship one of the items to us and no one knew where it came from until we received the bill. They are charging us hundreds of dollars for a $60 product we never asked for. This company is a total scam. After looking online we are not the only business this has happened to.

      Business Response

      Date: 08/02/2024

      We responded to customer and handled their satisfaction. 

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constantly calling regarding a "failed delivery". Calls from a local phone number but when asked where they are located, they state they are located in NJ but can't explain why they have local to us phone number. We have never ordered from this company nor will we ever order from them. Business practices are highly deceptive. Next stop...filing complaint with our local attorney generals office & a complaint with the state of NJ.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are trying to bill me for a "free order" of earplugs and shop towels.

      Business Response

      Date: 08/03/2024

      Nothing was shipped or billed. This file was marked "not interested" during interaction -- never was the word sample used - we fully discussed billing during call - we offered goods - discussed billing, customer declined - per request. their contact information has been removed from database

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      US Standard Products called my store All American Do-It Center, in November of 2023 and asked if I was the new store Manager, I said I was. They then asked me what my name was and if they could have a purchase order number for our existing order. I asked what was being purchased. They said nitryl gloves, packing tape, and shop towels. I gave them a PO# thinking this was something ordered by a previous General Manager. The product came in and we paid the invoice. They then called in April of 2024 and stated that the glass wipes they were sending was the last item on the existing order. They were trying to bill us $1,526.76 for 12 containers of glass wipes (ILLIGAL PRICE GOUGING). I called the company and said we will be returning the wipes because that is a crazy number for 12 containers that cost $22 normally. They then offered us a credit of $971.57 to make up for it. I told them not to contact us again and to take us off there call list. We then discovered we never actually had an existing order and were scammed into taking product we never asked for.

      Business Response

      Date: 07/01/2024

      Customer was taken care of to their satisfaction before we were aware of BBB complaint.  Both parties consider the matter closed. 

      Customer Answer

      Date: 07/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      We have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to us.

      Regards,

      All American Do-it Center, AADIC

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      David S**** of USP called an employee at my company and said we purchase our safety supplies from them and our sales rep is no longer at the company. Wanted our correct address because he tried sending a Dallas Football Jersey and it was returned to them. My employee gave him the correct address not knowing. HOWEVER, we did not order anything from this person and will refuse anything sent to us. This person LIED to my employee, we've never done business with USP and never will after this. DO NOT SEND US ANYTHING and do not call my company ******** ********* **** again please.

      Business Response

      Date: 06/21/2024

      As requested - we have placed their # on "do not call" -- We did not state that we had done business previously. Nothing has been shipped. Nothing will ship. 

      Customer Answer

      Date: 06/25/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,
      ***** *****

    • Initial Complaint

      Date:05/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from this company today, 5/30/24. A gentleman claimed that **** sent a package to a service account manager (but couldn't even provide a name for who the alleged service account manager they were trying to get ahold of) and stated that the package was undeliverable. I tried getting more information from the caller, but he had none to offer. He then said he would transfer me to his supervisor to get more details. His supervisor stated they were trying to send us a ************** t-shirt as a token of appreciation because we are a valued customer -WE HAVE NEVER DONE ANY BUSINESS WITH USSP- She tried hard to get more information and names of service account managers within our company. Told the lady no thank you and hung up. This screams scam all over and is not a way to conduct business, ever!

      Business Response

      Date: 06/20/2024

      We have no records of ever contacting this person -- database is cross checked in every way-- We responded to the e-mail provided and go not response-- this appears to be spam 

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning, I was contacted by a number from New Jersey I didn't recognize. I answered and an update man asked if I was Annie. I said "yes" and he immediately hung up. Thinking that this could be an important call that I was expecting, I called back and was put on a brief hold. Then, a woman named Theresa came on, apologized for a "shipment" not arriving, and offered to send me a Ravens shirt (I and the business I work for are in Baltimore). I was confused because there wasn't any shipment I was expecting. I asked her what company she worked for and she said U.S. Standard Products. She knew both my name and my business address. She then asked me what kind of cleaner we used at my business. I said I didn't know, and she then asked if I was the one who did the purchasing of office supplies for my business. I said I wasn't and that I didn't know who was when she asked. She, rather sheepishly, said she would include a catalogue of there's in the package with the Ravens shirt before quickly hanging up. I immediately went online to search if this was a scam, and I found that it was and that the exact same thing happened to others. I emailed by business admin and account person and let them know that if any invoices/packages came addressed to me from this company to reject them.

    U.S. Standard Products is NOT a BBB Accredited Business.

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