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Business Profile

New Car Dealers

Scott Harvey Auto Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuing from prior complaint....Before **** had promised to have an answer he informed me that the new engine was put into my car but my car was now making a loud knocking noise that they couldn't figure out and that a *** specialist was coming to take a look, that's when he told me he will have an answer by Tuesday of following week....On September 9th I went to dealer **** was in a meeting once again because the night before the dealer was broke into and a lot of cars was broken into as well. I asked can I get something out my car, it took them 30 minutes to locate my car way in the back of the lot. I finally got to see my car after a long 4 months it was soo dirty my trunk was a disaster the inside of my car have a bad odor and turning brown on the inside I proceeded to start my car and to my surprise the same warning lights was being displayed on dash and I still was getting the message to turn off engine immediately!! I begin to cry I never in my life experienced anything like this in my life and none of this was going on with my car before I brought in to ***. 4 month gone by and I still don't have *** car but I have to still pay 350 dollar car payment and 300 dollar insurance. At this point I feel like I don't know what else to do I'm begging for help and answers.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in May I called the dealership to see about upgrading my car, they told me that my car had a recall on the engine and to bring in the shop to get the recall fix. A week later I took my there they kept my car the whole entire day, around 5:30 pm ****** called and told me my called pass recall and my car was in great condition and to come pick it up. I had my car for about 40 minutes before all the warning lights came on dash my car was saying cut engine off immediately. I had to get the car towed to my house and then towed to dealership in morning. *** said it actually was my engine and they had to reach out to cooperate because the day prior my car passed recall. They gave me a loaner car for about a month during this time I called *** a number of times to check on my car I kept being told engine was on backorder. After a month of having loaner I got pulled over due to registration and insurance being expired on the loaner vehicle they had giving me to drive in. **** the manager at the time told me to bring the car and they switched me to a rental car from enterprise. 2 months after my car been just sitting there **** called to tell me engine has arrived but my battery was completely dead and that I will have to purchase a new battery before they can fix my car. I was so confused on why I had to pay for a battery when my battery was perfectly fine when I brought in to *** not to mention it was sitting for 2 months straight. I was told *** don't cover batteries and I had no choice but to pay for it if I wanted to get my car fixed. 3 more weeks goes by of me calling and not getting any answers when I finally talked to someone ****** and **** had left the company and I was transferred to **** the new Manager of the dealership, he promised me that he will have an answer for me the follow Tuesday. I called 5 days straight he was in meeting every single time. On sept 9th I went to dealer he was in meeting again I asked to see my car took them 30 minutes to locate car

Scott Harvey Auto Group is NOT a BBB Accredited Business.

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