ComplaintsforQuail Ridge Masonry
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My saga with Quail Ridge Masonry continues. ********************* the owner agreed to do work on my pavers and create a new staircase for the front of my house. It turns out that after not wanting to get a permit to begin with, he didn't measure right on one of the steps and didn't show the town the footings. Now his voice mail is full and he won't call me back from a text. He promises the world and first doesn't show up and then obviously isn't standing by his work. The railings also cost $800 more than what I held back from him.Initial Complaint
01/10/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I paid Scott Gross the owner of Quail Ridge Masonry an initial cash deposit of $2,000 on June 9th, 2022 to repave my front steps and also realign the pavers on the front right side of my house. The whole project was to cost $4600 and he wanted an initial deposit and additional money as the work was progressing. I asked him to give me an itemized bill which he said he would provide but never did. He did however text me that he received the $2000 initial deposit for my records. After months and months of lies, cancelations, endless excuses, I requested that he give me back my deposit and he responded that he already bought the material and will be by within a few days to complete the work. Finally 5 months later he came to realign my own pavers on the side of my house on November 7th. He only supplied the masonry sand. He said he had all the material to complete the steps and would get them done asap and asked for another deposit. Although I was hesitant, I gave him $1000 and told him he would get the balance once the job was done. Needless to say, it's now January 10, 2023 ( 7 months later) and he is MIA and will not return any of my calls. Please help, I am a hard working mom who is down $3000 . Be very cautious.! Do not do business with this company as they have no morals or values and just want to steal your hard working money.Customer response
01/24/2023
On Friday, January 20th Scott G**** came to my house and returned my deposit back and we parted ways. As such, he has satisfied the complaint.I am very grateful for the service the BBB provides and appreciate the intervention.Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The owner of Quail Ridge Masonry told my wife and I that our patio would be done in two or three weeks. It's now over two months and the project isn't complete. Many times he tells us his workers will be over and either they don't show or show up for a brief time usually late in the afternoon.Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Job #1:Quail Ridge Masonry LLC was hired to complete walkway and stairs work in a residence in ********* in 2019 which was never fully completed. For the past two years contractor continues to state they will get the work done.In addition, issues with the work which was done in 2019 have appeared - cement and slabs used have cracked. Per contractor, work is under warranty however after being informed of the issues for the past year he still has not honored the warranty of the work.Job #2:Lastly, a total of $1500 for 'required' materials to fix a set of stairs was paid in July 2021. Since July, he has not showed up to start the work and due to bad experience with Job #1, I requested money paid be returned. Every day, since summer of 2021, the owner (*********************) responds that he will be returning the money for work he never completed. I've had no success on getting my money returned for almost a year now even with daily follow ups.The lack of professionalism and poor quality of the work by this contractor is one that should be reviewed to ensure other customers do not experience.I would greatly appreciate any assistance this organization can provide even if it's just to have the money paid for work not done as well as work that is now damaged which was supposed to be under warranty returned so that I can find a contractor that can fix.Thank you.Initial Complaint
02/25/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I hired ********************* to build a wall around my back patio. I was told the job would be finished in a month, that was 5 months ago. After many delays the job started. Again I was told it was a one day job but several days were spent digging foundation and no start to the actual wall. After several more weeks the job still isnt done. I have a hole in my backyard and a driveway full or dirt and rocks. ***** repeatedly says hes coming but never shows up. Please help me get this work finished.Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid ********************* the owner of Quail Ridge Masonry the deposit of 2K for pavement of an area in the backyard on November 10, 2021. The job was supposed to be done in 2 weeks. It's almost 2 months later and he has not started the project. Keeps promising to come and never shows up, keeps coming up with different excuses.Customer response
07/05/2022
I had filed a complaint #******** in December 2021. As of now the issue has been resolved and I would like it to reflect in my complaint. Please let me know if you need any additional information regarding my complaint. Should you have any questions I can be reached via email or phone **************.
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Customer Complaints Summary
11 total complaints in the last 3 years.
0 complaints closed in the last 12 months.